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Agency Management Services

NHS Professionals recognises the unique challenges that the NHS face in sourcing and managing the contingent workforce.  It is impossible to run a health system subject to demands that fluctuate unpredictably from day-to-day and hour-to-hour without being able to draw from a pool of temporary workforce at short notice. The NHS family recognises that recruitment agencies do perform an imperative role by helping align the temporary workforce with demand to ensure safer staffing levels at Trusts can be met.

NHSP’s aim is to work collaboratively with agencies, engaging with them to provide support and enabling them to utilise NHSP booking platforms. In addition to this, we aim to to maximise opportunities and agency shift fill rates to benefit our client Trusts whilst delivering to the high standards of patient care.

Our designated Agency Support Team are available to support recruitment agencies at our client Trusts, providing administrative and technical support.


Agency Training Booking System

Book onto one of our training sessions with NHSP:Online. Access our training calendar and set up a user ID and password.

Book training



We have put together a selection of guides which we hope you will find useful.

Comprehensive Agency Management Service

For those agencies taking part in our Comprehensive Agency Management Service, access your User Guide.

Agency Support Team

The NHSP Agency Support Team provides support for agencies and specific agency related queries.

If you have any queries relating to the NHSP portal, retrospective bookings or invoicing queries please contact the Agency Support team on:

Open a support ticket

Tel: 0333 0143626

Opening times: Mon – Fri 09:00 - 17:00

Case Study

Pilot partnership delivers significant staffing savings at Warrington and Halton Teaching Hospitals NHS Foundation Trust

Download Case Study


Submit Service Feedback

If you are an existing or prospective NHS Professionals Trust, Agency User or Agency Managed Service partner you can tell us about you experience, compliments, complaints or provide feedback on our service.

Submit feedback