Our Services NHS Professionals Academy Patient Safety Courses Developing an organisational 'Just Culture'

Developing an organisational ‘Just Culture’

  • PSIRF requirements for patient and staff involvement
  • Organisational learning culture
  • Strategies to improve staff and patient involvement
  • Developing an effective communication strategy as part of any patient safety investigation
  • Developing strategies for disseminating information and learning across the organisation
  • Understand how to develop a communication strategy to involve stakeholders in the investigative process
  • Stakeholder analysis
  • Change theories and how to apply them within a system
  • System leadership theory
  • Systems and processes required to monitor and manage change
  • Strategies within the system which will reduce risk of further harm
  • Interviewing techniques to support the investigative process
  • Difficult conversations with confidence
  • Apologies within the context of patient safety investigations.


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