Enhanced Therapeutic Observation and Care (ETOC) Training
In August 2024, NHS England launched the Enhanced Therapeutic Observation and Care (ETOC) programme to support trusts in delivering clinically led, locally tailored, and patient-centred approaches to observation and engagement. The programme is grounded in best practice and co-designed with clinical leaders, frontline staff, and stakeholders across care settings. The programme aims are multi-dimensional including:
- Improving workforce efficiency and staff experience
- Enabling and supporting families and carers
- Person -centred approach to reducing harm and improving patient experience
- Effective education and training initiatives to support workforce utilisation
Our comprehensive programme is closely aligned with NHS England’s ETOC model and national priorities around person-centred, safe, and compassionate care. It has been designed to equip frontline staff, with the knowledge, skills and confidence to effectively deliver therapeutic engagement as a means of:
- Reducing falls and incidents of distress
- Increasing patient satisfaction
- Improving staff morale
Benefits of the programme:
- Delivered by expert educators
- Interactive and engaging learning methods
- Practical skills-based training, using academic evidence
- Over 20 years of experience delivering to the NHS and healthcare sector
- Tailored solutions to meet your needs
Who is it for:
- Healthcare Assistants
- Nursing Associates
- Allied Health Support Staff
- Temporary Staff providing 1:1 enhanced care
Learning objectives:
- Define therapeutic engagement and describe its core principles
- Explain the structure and purpose of Enhanced Therapeutic Observation and Care
- Demonstrate practical techniques to engage patients meaningfully
- Record and escalate observations accurately and confidently
- Communicate effectively with patients, colleagues, and families
- Participate in reflective and continuous improvement practices
- Have skills and knowledge to completed Practice-based competency assessment
Learning topics:
- Introduction to Therapeutic Engagement
- Enhanced Therapeutic Observations (ETOC)
- Practical Engagement Techniques
- Monitoring and Documentation
- Teamwork and Communication
- Evaluation and Continuous Improvement
