Our Services NHS Professionals Academy ETOC Training
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Enhanced Therapeutic Observation and Care (ETOC) Training

Equip your teams to deliver safe, person-centred care through our Enhanced Therapeutic Observation and Care (ETOC) training programme, aligned with NHS England’s national model.

Why ETOC?

In August 2024, NHS England launched ETOC to support trusts in delivering clinically led, locally tailored, and patient-centred approaches to observation and engagement.

Our training supports this vision by giving staff the skills and confidence to provide therapeutic engagement that improves outcomes for patients and teams.

Key benefits:

  • Reduce falls and incidents of distress
  • Enhance patient satisfaction and wellbeing
  • Improve workforce efficiency and staff experience
  • Boost staff morale and retention
  • Support families and carers through person-centred care

What we offer:

  • Comprehensive training aligned with NHS priorities
  • Practical, evidence-based techniques for frontline staff
  • Focus on compassionate, therapeutic engagement
  • Over 20 years of experience delivering to the NHS and healthcare sector

 

Contact Academy team

 

Course details

  • Healthcare Assistants
  • Nursing Associates
  • Allied Health support staff
  • Temporary staff providing one-to-one enhanced care

By the end of this programme, participants will be able to:

  • Define therapeutic engagement and describe its core principles
  • Explain the structure and purpose of Enhanced Therapeutic Observation and Care
  • Demonstrate practical techniques to engage patients meaningfully
  • Record and escalate observations accurately and confidently
  • Communicate effectively with patients, colleagues, and families
  • Participate in reflective and continuous improvement practices
  • Demonstrate skills and knowledge to complete the practice-based competency assessment
  • Introduction to Therapeutic Engagement
  • Enhanced Therapeutic Observations
  • Practical engagement techniques
  • Monitoring and documentation
  • Teamwork and communication
  • Evaluation and continuous improvement

Get in touch

Contact our Academy team today for a consultation to discuss your specific education and training needs.

Contact Academy team

 

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