NHS Professionals' New Research Unveils Detailed Personas of the Non-Clinical Workforce

At NHS Professionals, we are proud to recognise every member of the NHS family. We’ve built our reputation on providing clinical staff to the NHS and seen the number of non-clinical staff on our Bank grow in recent years.

A total of 15,000 non-clinical staff worked through NHS Professionals as Bank Members in 2020 – 2021 and the number of Bank hours worked by this group in 2021-22 exceeded 5.5 million Bank hours, with an average saving to the NHS of £11 per hour on external agency fees. Many see them, and only them, as the heroes of the NHS. Given their extraordinary skills and prime place in the NHS workforce, it’s easy to see why.

This timely report uses innovative ‘persona’ research to shine a light on our non-clinical Bank Members – especially the growing number who choose to work flexibly on our Bank. Importantly, it suggests there are subtle differences in the characteristics and motivations within each group and across different roles within the same group. Using this data can help us and the Trusts we work with maximise the talent within these specialist staff groups and deliver consistently high-quality services.

Read the Spotlight report.