Government pledges support for NHS staff wellbeing

IMG: Nurses Speaking


As part of the upcoming workforce implementation plan, there will be plans to give staff immediate access to dedicated mental health support. A big step which will hopefully improve staff wellbeing and retention.

The new support will be based on recommendations by Health Education England (HEE) and could include:


  • Post-incident support for NHS frontline staff, such as peer group support or a more formal psychological assessment.
  • A dedicated mental health support service giving confidential advice and support 24 hours a day.
  • Fast-tracked mental health referrals for NHS employees if requested as a priority from either a GP or an occupational health clinician.
  • Improved rest spaces for on-call staff and trainees during and after their shifts, providing comfort, shower facilities and refreshments
  • An ‘NHS workforce wellbeing guardian’ in every NHS organisation, responsible for championing mental health and wellbeing support for staff.

The measures should help NHS organisations make positive progress on sickness absence rates, staff performance and retention.


Read: Meeting the staffing challenge, Professor Mark Radford, Director of Nursing, NHS Improvement


NHS Professionals are the market leader for flexible working opportunities in the NHS, currently employing 120,000 bank members in both clinical and non-clinical roles and filling 2 million bank hours every month. NHS Professionals put high-quality patient care and work life balance at the forefront of what they do, and their ever-increasing numbers continue to support NHS trusts and staff.

Caring for the mental health and wellbeing of the fantastic NHS workforce, through peer support groups, rest spaces and flexible working opportunities will enable the government to deliver higher retention rates and the necessary staffing to support the NHS to continue delivering high-quality patient care.

Health and Social Care Secretary Matt Hancock said:

“I love the NHS and have enormous respect and admiration for the dedicated staff who make our health service what it is today. Working under pressure, NHS staff put themselves in some of the most challenging situations imaginable as part of their unwavering commitment to caring for us all. So they deserve unwavering support from us all.

I’m so proud of the service NHS staff give, so the mental and physical wellbeing of the people who work in our health service must be our utmost priority. Today’s important report helps guide how we can do that, from creating the right culture of support to giving everyone somewhere to turn in the toughest times.

NHS staff have been there for me, and they have been there for my family – so I’m determined to make sure we are there for them too.”

Professor Ian Cumming, Chief Executive, Health Education England said:

“If someone is looking to join the NHS, whether through education and training, an apprenticeship or direct employment, they should be able to see and feel that the health service is bringing to life the statements expressed in the NHS Constitution.

More support is needed for those who care, and better care is needed for those studying to become healthcare professionals. This is why I am committed to making sure that the commission takes full advantage of this opportunity to make a real difference to the NHS health and care workforce and to those studying to become our future healthcare staff.

It is vital that staff feel they are supported and that employers have the right procedures in place to offer all the help that may be needed. The mental wellbeing of staff contributes positively to patient care so we must get it right.

As a caring and compassionate organisation, the NHS attracts staff with these values, but it must be recognised that in giving care you also absorb some of the concerns and issues of the people that you are caring for. We must do better for those in the caring professions. And we must care better for those studying to be professionals. This commission will make that happen.”


We welcome these positive changes and appreciate the hard work NHS staff do. We would like to know the steps you take for your own mental health and wellbeing in the healthcare environment, talk to us on twitter using @NHSPBANK or read our 10 tips to building resilience this winter »



Source: Department of Health and Social Care, 2019