Clinical Contact Caseworker

Clinical Contact Caseworker / FAQ's

FAQ's Search


Thank you for your interest in NHS Test & Trace. Please note, we are currently not recruiting for the programme but ask that you check back on this page for any future updates.


Pay Queries


Role Queries





Outbreak Taskforce


Query type 

Contact details 

System / technical queries relating to: AWS, CTAS (NHS T&T web tool), Synergy, Ring Central, Max Connect

Please contact the Technical Support Desk for Test and Trace on 020 3986 5902 – press option 1


Clinical queries / case escalations whilst on shift

    Please contact a Team Leader by dialling 555


General queries relating to operational aspects of working in the role of a Clinical Contact Caseworker


Please refer to your training documents and/or PHE FAQs on the e-lfh website, which are updated by PHE on a weekly basis:


Ideas for improvements / developments to the overall Test and Trace programme relating to: NHS T&T web tool (CTAS), Training materials on e-lfh, PHE guidance and processes for case and contact management, script updates

Please complete this online survey for review by PHE:

(Please note this link is not to be used for contract, pay, technical or urgent case queries, or complaints)








Queries relating to your pay, contract with NHSP or issues with My:Bank

Please refer to the NHSP FAQs on our website at where you can also find our webchat facility


You can also call us on 0333 240 7552 or email us at


For compliments and formal complaints please contact us using the following link on our website:


Forcompliments and formal complaintsplease contact us using the following link on our website:


(Important – Please note this form is only to be used for formal compliments and complaints relating to your contract with NHS Professionals. We will not be able to respond to queries or feedback relating to the Test and Trace service – issues should be escalated to your Team Leader or Clinical Lead and feedback on improvements to the service should be directed to the PHE feedback survey -


PLEASE NOTE - we have now PAUSED processing applications for this role, as we are currently meeting the number of Clinical Contact Caseworkers required for NHS Test and Trace. You can still register your interest below and we will be in touch if necessary. Many thanks, NHSP Team

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