Clinical Contact Caseworker

Clinical Contact Caseworker / FAQ's
  

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Test and Trace Systems details


System

What is it

System Provider

How it is accessed

Who Supports

Comments

My:Bank

The Shift management system for NHSP – this is where you view, book shift and release shifts.  You can also view your payslips.

NHSP

https://bank.nhsp.uk/login

 

My:Bank can also be accessed from within Amazon Workspace (see below)

NHSP

Your initial login details are provided in the NHSP My:Bank Welcome email. 

Skills for Health  – Learnspace

The Online Learning Platform for NHSP and Sitel Training modules and material. 

 

This is where you login to complete training.

NHSP

https://nhsp.skillsforhealth.org.uk/login

 

Can also be accessed from within Amazon Workspace (see below)

NHSP

Your password is provided in the welcome email 

eLearning for Health

The Online Learning Platform for PHE Training Material including CTAS training

 

This is where you login to complete further training

Health Education England (HEE)

https://portal.e-lfh.org.uk

HEE

Your login instructions are provided by the HEE email

Amazon Workspace

The workspace through which you access the applications you will be using. Including:

Synergy CRM

CTAS, RingCentral

MaxConnect

Sitel

https://clients.amazonworkspaces.com/

 

You only need to access and download this once, it then remains as a persistent desktop for you to use.

Sitel

Sitel send a ‘Welcome Email’ that provides your details for Amazon Workspace and instructions on how to access your account.

 

Synergy CRM

The system that presents CTAS logins and Scripts.

Sitel

Accessed within Amazon Workspace

Sitel

 

Sitel will send a second email that contains necessary information.

Please note you will receive two emails from Sitel.

RingCentral

Used to make calls

Sitel

Accessed within Amazon Workspace

Sitel

Requires your Sitel username (as for Amazon Workspace).. 

CTAS

The Contact Tracing and Advice Service Software.  This is  where Contact Cases are managed.

Sitel on behalf of PHE

Accessed within Amazon Workspace

Sitel on behalf of PHE

You will receive an email with details.             

MaxConnect

This is a knowledge base that contains relevant Sitel systems training material, news and alerts

Sitel

Accessed within Amazon Workspace

Sitel

No additional login information needed. 

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