Bank Member Advisory Groups

Terms of reference

 

1. Purpose and role of the Bank Member Advisory Groups

One of NHSP's strategic priorities is to put the bank member at the heart of what it does and improve their experience of doing business with us.

To enable this, we are setting up two Bank Member Advisory Groups for Bank Only and Bank Exclusive members (one representing the North and the other the South) to provide a platform for the member voice and advise NHSP on improvements to the member experience.

The role of the Bank Member Advisory Groups will be to:

  • Consult, discuss and advise on developments, initiatives and projects designed to improve the bank member experience.
  • Act as critical friends and “user test” new processes and services aimed at improving the bank member experience.
  • Represent bank member colleagues and share key themes of satisfaction and dissatisfaction.

Please note that the Bank Member Advisory Groups are not forums to share or escalate individual issues or complaints and there are mechanisms in place for this.

 

2. Responsibilities of Members of the Advisory Groups

Members of the Bank Member Advisory Groups will be expected to:

  • Attend quarterly meetings and engage and contribute to the meetings.
  • Represent bank member colleagues and where necessary make decisions on their behalf.
  • Carry out a small amount of work in between quarterly meetings where necessary (eg consult with bank member colleagues about specific issues and feedback to the Advisory Group).
  • Attend one NHSP Member Panel event a year (sessions designed to enable NHSP staff and/or NHS Trusts to hear directly from bank members on their experience of doing business with NHSP and working at Trusts. The sessions generally last for one hour).
  • Share the work and focus of the Advisory Groups with your colleagues and networks.
  • Provide a short biography and photo for inclusion in a section on the NHSP website focused on outlining the work and membership of the Bank Member Advisory Groups.

Members of the Advisory Groups will be compensated for their time with a £30 voucher for attendance at each of the quarterly meetings and the small amount of work which these may lead to.

 

3. Criteria and term for membership of Advisory Groups

  • Membership of the Advisory Groups is for Bank Only and Bank Exclusive members only.
  • Members must have undertaken at least one shift a month since joining NHSP (some exceptions may apply eg maternity leave).
  • Members must be able to represent their colleagues and share the work and focus of the Advisory Group with their colleagues and networks.
  • Members must be able to attend the meetings each quarter and contribute to them. If a member misses two or more meetings in a year then NHSP reserves the right to bring their role on the group to an end.
  • Members should not be subject to any disciplinary or capability proceedings. If a member becomes subject to a disciplinary or capability proceeding during their time as a member NHSP reserves the right to bring their role on the group to an end.
  • We aim to have a group that is as representative of the diversity of our members as possible.
  • Membership of the Advisory Groups last for two years after which new members will be appointed to give others the opportunity to represent the member voice.
  • If a member can no longer continue their role on the Advisory Groups, they should inform the Chair of the Advisory Group as soon as possible.

 

4. NHSP representation on the Advisory Groups

  • We aim to have a representative on the Advisory Groups from all key member-facing teams.
  • The Advisory Groups will be chaired by the Member Engagement Team.

 

5. Frequency and duration of Bank Member Advisory Groups

  • Meetings will be held digitally each quarter for approximately 2-3 hours.
  • The intention for 2022 is to hold the meetings in February, May, August and November.
  • There may be the need to carry out a small amount of work in between quarterly meetings such as consulting with bank member colleagues about specific issues) and feedback.
  • Members will also be expected to attend one NHSP Member Panel event a year (please see point 2) which will last for approximately one hour.

 

6. Communications

  • A summary of the key points of discussion and actions from the Advisory Groups will be shared with the group after each meeting, uploaded to the NHSP website, shared in the member e-newsletter (Digest) and shared with NHSP’s Executive Team.
  • Members will be expected to share the work of the Advisory Groups with their colleagues and networks.
  • A short biography and photo of members of the Advisory Groups will feature in a section on the NHSP website focused on outlining the work and membership of the Bank Member Advisory Groups.

 

December 2021