Our Services NHS Professionals Academy Personal Development Courses Essential Writing Skills

Essential Writing Skills


Constructing a well-written report, letter or e-mail is challenging for many in the workplace. Ensuring that your written communication is grammatically correct, well-structured, and succinct can make the difference as to whether ideas are adopted, and action is taken. This course covers the essentials of written communication in plain English and will ensure that your message hits the mark in an NHS environment.


Who is it for?

Anyone who communicates regularly in the written format. Those who write business reports or who need help in letter writing or e-mails.


Learning Objectives:

By the end of this programme, participants will be able to:

  • Prepare and structure a report
  • Use succinct language to clearly communicate a message
  • Respond directly to points raised in earlier written communication
  • Use language designed to catch the attention of the reader
  • Make clear recommendations in a report or e-mail
  • Avoid common grammatical errors


Learning Content:

  • As part of the preparation for the course, delegates will be asked to bring sample e-mails or reports so they can work pragmatically on real-life documents
  • Planning your document – why are you writing it and what are your key points?
  • Creating an impacting document, capturing the reader’s attention quickly
  • Using the language of benefits for recommendations
  • Editing, paragraphing, and abbreviating your document
  • Grammar and NHS language
  • Dealing with complaints
  • Concluding your document – making a call to action
  • Action planning


Indicative Duration:

1 day

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