New: 2-minute processing period after booking in My:Bank

October 2026 Cancellation Policy

From early November 2026, when you book a shift in My:Bank, there will be a 2-minute processing period, while your booking is updated across our systems. 

During this time, the Cancel option will be unavailable. This helps ensure your booking information is accurate and up to date across our systems, providing a smoother and more reliable experience. 

Thanks for your patience while we process your booking.