Bank Member Advisory Meeting

In July, we held a Bank Member Advisory Meeting to gather direct feedback from some of our Bank Members who volunteered to participate in the forum. The discussion focused on their experience working with NHSP and explored opportunities to enhance support, engagement, and overall satisfaction.

Discussions highlighted the value of introducing regular quarterly engagement sessions to provide a consistent forum for sharing experiences and feedback.

Bank Members also raised practical challenges, including access to hospital systems, computers, key cards and electronic patient records, which can impact their ability to work effectively in unfamiliar settings.

The meeting concluded with a number of agreed actions, including reviewing access issues with regional teams, exploring shift allocation concerns, considering the introduction of named contacts or mentors for additional support, and promoting future engagement sessions to encourage wider participation. 

Overall, the session provided valuable insight that will help shape future improvements to the experience of our Bank Members. 

Look out for more updates over the coming months.