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How to reset your password

Here you will find short videos that walk you through the process of resetting your password, along with step-by-step instructions to guide you.

Video walkthrough

Please select the relevant video below to begin watching.

Option 1 - Reset your password via your work laptop:

Option 2 - Reset your password via your work phone or personal device:

Follow these simple steps to reset your password

Option 1 - via your work laptop:

When you turn on your work laptop, you will see an option to 'Reset Password' where you would usually enter your login credentials. Select this and follow the steps below, starting at step 2.

Option 2 - via your work phone or personal device:

  1. Step 1: Go to a web browser either on your work phone or personal device and type the following: passwordreset.microsoftonline.com
  2. Step 2: When the page has loaded and you are prompted, enter your NHSP email address (firstname.lastname@nhsprofessionals.nhs.uk)
  3. Step 3: Enter the characters shown on your screen in the next field
  4. Step 4: Use your multi-factor authentication method and enter the six digit code. Your multi-factor authentication method will either be a mobile app, or a text message.
  5. Step 5: Create your new password. Your password must be a minimum of 8 characters and must contain:
    • At least one uppercase alphabet letter (A-Z)
    • At least one lowercase alphabet letter (a-z)
    • At least one numerical digit (0-9)
    • At least one special character, such as ~! @#$%^&*_-+=`|\(){}[]:;"'<>,.?/
    • Must not contain the user's account name
    • Must not contain more than two consecutive characters of your full name
  6. Once you have completed these steps, you will have successfully changed your password. You may now log in to your NHSP devices with your new password.

What to do if you're unable to log in with your new password

If you're still unable to log in with your new password, follow the simple steps shown within this guidance document (opens in new window).

Further information and support

If you experience any issues during the password reset process or require technical support, please contact the LittleFish helpdesk on 0333 0144 280.