ICS Administrator

Do you want to help make a difference?

We are looking for someone who is organised, works well under pressure, while also being compassionate and being the friendly voice on the end of the phone.

The Wrightington, Wigan and Leigh NHS Foundation Trust is a major acute trust dedicated to providing the best possible healthcare for the local population of Wigan of over 300,000. They operate from five hospital sites and invest around £220m each year. WWL specialise in orthopaedic service that runs research and offers training to overseas healthcare providers. They are committed to designing services around the needs of patients and providing care as close to their homes as possible. 

As a team they have recently been awarded the prestigious ‘Provider of The Year’ Award by the Health Service Journal, (HSJ) along with a further award for our pioneering Staff Engagement Strategy ‘The WWL Way’. Would you like to be part of a Trust that value, recognise and celebrate their staff?

If yes, Wrightington, Wigan and Leigh NHS Foundation Trust is the place for you.

We have an ongoing placement for an ICS Administrator at Leigh Infirmary (WN7 1HS) relocating to Golbourne Clinic (WA3 3EG) at a date to be confirmed. 

This is a role within the community team and is part of the Admin & Clinical Triage team. The role provides admin support to the nurses, who go out into the community to provide end of life care.

The duties are; 

• To handle calls and provide first point of contact for service user enquiries.
• Adding patients to triage list, who will then be triaged by the nurses
• Be responsible for registration of referrals and scanning in of documentation onto electronic patient records using SystmOne.  .
• Book in patients attending clinics where required along with making follow up appointments and reschedule appointments as required.
• To take messages and relay to relevant services
• Action DNAs and cancellations as per local protocols.
• To be responsible for administrative tasks as delegated.
• To liaise with internal departments and external agencies.

 The working hours are Monday to Friday 8.30 – 17.00. 

This is a Band 2 and the hourly pay is £9.21. 

They are looking for 

• The ability to communicate effectively in a variety of ways with patients and carers to ensure the smooth delivery of the service in an efficient, tactful, sensitive and professional manner, this may include telephone, video conferencing or face to face.
• Prioritise workload effectively to ensure response times are maintained.
• Ideally have a full understanding and be able to accurately use the full Electronic Patient Record using SystmOne.
• Strong Microsoft packages knowledge
• Work well as part of a team

In return for your hard work and commitment, NHS Professionals (NHSP) can offer you some fantastic benefits: – 

• Competitive Pay Rates - work this week, get paid next week!
• First choice of placements at over 50 NHS Trusts in England
• Dedicated consultants
• Flexible working options
• Free DBS and free training
• Build holiday allowance
• Support when you need it – 24/7 365 days
• Stakeholder pension scheme

Who are NHS Professionals?

NHS Professionals (NHSP), owned by the Department of Health and Social Care (DHSC), works in partnership with hospital trusts to provide a bank of highly skilled temporary workers who want to work flexibly within the NHS.  

Working through the NHSP bank means Trusts don’t have to rely on expensive agencies. Right now, we have over 126,000 members registered on our bank from various roles, grades and specialities, saving the NHS over £70 million each year. This money is then reinvested back into the NHS.

Register today for various flexible working options and long-term placement opportunities. 

We look forward to hearing from you soon.