Welcome to our Shift Requester page!


Here you can find out all you need to know about working in partnership with NHS Professionals (NHSP).

We have put together some key advice and documentation you require as a Shift Requester, to help you in your role. With these tools, you will be able to simply request and book bank members for shifts or placement opportunities at your Trust, in a quick and easy way!

Useful tip… Request bank shifts early helps avoid high agency costs and saves your Trust money!

So how can we help?... Our Trust Services teams support the partnership and collaborative working between your Trust and NHSP to help deliver a quality service. They are available daily (Monday to Friday) to support with the following:

  • Help solve service issues (i.e. Our:Bank) and support the recruitment process of temporary staff
  • Identify bank productivity, recruitment, or retention requirements
  • Analysis of the trust’s demand and fill patterns
  • Supporting the integration of the Care Support Worker Development Programme at your trust where applicable
  • Work with teams at head office to implement tactical initiatives to influence flexible worker behaviour to increase shift fill.

Helpful tip… If you no longer need a bank member to work a shift, another area might… reallocate instead!

Check out these great resources on the right-hand side of the page, for further support.

We’d love to hear from you!

At NHSP we value hearing feedback from our client Trust staff members, so that we can continue to improve our service. More information about providing feedback to NHSP can be found on our corporate website. All forms received will be acknowledged electronically or in writing within two days of receipt and should be responded to by the appropriate NHS Professionals department within 25 working days.


Did you know… You can see any changes or information on your requested shifts by selecting the ‘notifications’ menu on Our:Bank. So, your always up to date!



NHSP News & Events

Stay up to date with all the news, training events and other learning opportunities.

Our promise to create a valued Member community

Melanie Simmonds, Head of Bank Member Engagement highlights NHS Professionals new Bank Member Promise

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Rethink Donation

NHS Professionals are continuing their partnership with Rethink Mental Illness by making a donation to mark the number of shifts worked on World Mental Health Day (10th October).

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NHS Professionals International recognised by Nursing Times

NHS Professionals International (NHSPI) is celebrating being nominated Best International Recruitment Experience Award at the highly respected Nursing Times Awards, held last night in London (17 November 2021).

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NHSP CEO Nicola McQueen recognised in the SIA Top 150 Women in Staffing list for a 6th successive year and the international 50 list

Nicola McQueen, NHS Professionals’ CEO, has been named as one of the top global 150 Women in Staffing by international firm, Staffing Industry Analysts (SIA).

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Key documents for you


(Please note not all the below documents will be applicable to all staff groups)