Rapid Response
NHSP Rapid Response / FAQ's

Working Shifts

Any pay will be paid directly into your bank account.

NHSP operates a weekly payroll. You will need to complete an online Timesheet for any shifts worked, which will need to be authorised and released by midnight on Sunday in order to be paid that Friday. Payslips will be available on My:Bank.

Your first payment can take up to 3 weeks to process. However, please be assured that your shifts have been processed and you will be paid.

If it has been longer than 3 weeks since your first shift, please contact our National Service Centre on 0333 240 7552.

Pay rates for shifts are set by the Trust. Therefore, your pay will be in line with the agreed pay rates set by the Trust for that role. When you book a shift, you will be able to view the pay rate for that shift.

You will be able to work at any NHS Trust that has requested the service from NHS Professionals. Currently we have agreements in place with over 65 NHS Trusts in England. You can view the Trusts we work with here.

We are currently in discussions with all NHS Trusts across the UK in order to expand our service and allow as many healthcare workers to become bank members to help the NHS at this critical time.

If you have been issued with an ID badge previously, please ensure that you wear this during your shifts. NHSP or the Trust will not be issuing new ID badges.

Please wear any existing clinical uniform where possible; the scale and speed of the pandemic response means that NHSP are not able to provide this automatically. If you do not have a uniform, the Trust may be able to provide you with scrubs or appropriate, alternative clothing. If a Trust needs to request uniform from NHSP directly, these can be provided.

If you have been asked to care for a patient with or suspected of COVID19 then the level of care you have been asked to give will require a level of PPE – each patient will have been assessed for the risk of transmission.

Giving care for aerosol generating procedures (ASG) will require full coveralls such as acute and high dependency settings. You must be trained to Donn and Doff this safely. See video for more information.

Single use masks aprons and gloves should be available for all other care. If you do not have adequate supply of these then first report this to the nurse in charge. The hospital has a procedure for recording this directly to central government.

NHS professionals takes the care of their staff very seriously so if your concerns are not addressed please fill in a feedback form and a Dr or Nurse will call you to discuss.

Yes, you will be on a flexible working arrangement, allowing you to pick and choose suitable shifts to fit around your personal commitments and lifestyle.

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