Help & Advice

Our Top 5 FAQ's

Once you have completed all of the online training modules please visit our contact page to let us know. When selecting the nature of your query please choose 'Training – general enquiry'. We will then send you an e-mail to confirm that your training record has been updated.

If you are unable to attend a booked shift you will need to refuse the shift using yourMy:Bank account and selecting the most appropriate reason.

If you refuse a booked shift with less than 8 hours before the shift start time then please bear in mind that this may be considered a Short Notice Cancellation and will be subject to review by our HR team.


If you do need to refuse a shift with short notice please also call the ward you were due to work on and let the ward manager know that you are unable to attend so they can look at their staffing needs.

To access your annual DBS update please click on the following link or copy and paste it into internet explorer: Here you can access and complete your online DBS application form.

Please note this link only works in internet explorer and does not work on smart phones or tablets.

Once you have reached the loading page you will need to enter your username and password.

  • Username: This will be your email address
  • Password: Please click on forgotten password and one will be sent to you

After you receive your password and you are able to log in, click ‘select’. This will then take you to the application screen and you can complete your online form.

You can view the status of your timesheet on My:Bank.

Timesheets awaiting release will appear in your notification section in My:Bank. If your shift has not been authorised, please contact your shift authoriser (e.g. Ward Manager) and ask them to approve the shift for you, so that you can release your timesheet and receive your payment on time.  In the event that you are not able to contact your shift authoriser, or you need help using the e-timesheet system, please visit our useful forms section or contact the National Service Centre on 03332 407552. 


To receive payment for your shifts, you must ensure your timesheets are authorised by your ward/department manager. Once your shift has been authorised, you must release your timesheet by 23:59 hours on Sunday, in order to be paid on the following Friday. Please be aware that if it is your first shift, then you will need to release your timesheet by 23:59 Wednesday for payment the following week on the Friday, however it can take up to 3 weeks in some instances. Following this first shift though, you will begin the5 day pay cycle. 


You can view and download your payslips from My:Bank


If you have not received payment when expected, please contact us on 0333 240 7552.


All of our pay rates for shifts are set by the Trust in which you are working. Therefore, your pay will be in line with the agreed pay rates set by the Trust for that role. When you book a shift, you will be able to view the pay rate for that shift.

Please consider if you have anything outstanding that needs to be completed.

For example: are you up to date with your training, DBS and Occupational Health requirements? If you complete your outstanding tasks, you will be able to view and book shifts.

If everything is completed and you are still unsure why you are unable to view and book shifts, please contact us on 03332 407552 and one of our team will be delighted to help you.

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