Support and Feedback

We have upgraded our contact centre technology which will provide additional channels for you to contact us. Whilst this is bedding in, you may experience slightly longer hold times on the phone.

You can find lots of top tips and frequently asked questions on our Help & Advice pages.

If you would still like to get in touch with us, please choose one of the following.

General Enquiries and Support

You can open a support ticket below.

Open a support ticket

 

Agency Support

If you are a NHSP CAMS supplier, an agency user or you’re from a NHS Trust and your query relates to agencies you can open an agency support ticket below.

Open an agency support ticket

 

Submit Feedback

We are here to help and endeavour to support our Bank Members, Applicants and Client Trusts. We welcome compliments, complaints, and feedback to help ensure we continually improve our service.

Once you have submitted your feedback, the relevant team will be in touch with you; depending on the nature of your concern/feedback timescales for a resolution may vary. Don’t worry though - you will be kept updated with the progress throughout this time.

We are continually working to review, assess and improve our processes and service and are grateful for all feedback we receive.

1. Clinical Feedback

If you are a bank member or trust you can submit feedback in relation to an assignment worked.

Submit clinical feedback

2. Compliments

If you are a Bank Member, Trust, Agency User, or Agency Managed Service partner, you can submit compliments in relation to a Bank Member, assignments worked, or an AMS team member.

Submit a compliment

3. Service Feedback

If you are an existing or prospective NHS Professionals bank member, Trust, Agency User or Agency Managed Service partner you can tell us about you experience, compliments, complaints or provide feedback on our service.

Submit service feedback