Patient Services Clerk

NHS Professionals are working in partnership with University Hospital Southampton NHS Foundation Trust to recruit enthusiastic, flexible and adaptable individuals to join their ever-growing bank workforce.

Working in a centralised Patient Services Centre while providing administration, booking and appointment service for inpatients and outpatients dealing with patients, relatives/carers and agencies.


Southampton General Hospital


Pay rates and Shifts:

£9.03 p/h Monday to Friday

£12.82 p/h Saturday

Monday to Friday (9-5 during training) with some Saturday work available once trained

Once fully trained you will have the option to work 8-4, 10-6 or 12-8.


Ideal Candidate:

Previous admin experience

Excellent Customer Service Skills

Good Attention to Detail

Computer Literate

Able to work in a pressurised environment

Previous NHS Experience (Desirable)


Benefits of working for NHS Professionals:

Work local to you

Weekly pay

Paid annual leave

You'll be part of the NHS family

Incentives and Rewards so you can earn more money

Free training and ongoing learning development opportunities

Flexible hours - Full or part time hours to suit your availability

Discount across 100's of high street brands for you and your family with the Health Service Discounts scheme

Statutory Maternity and Paternity

Access to the NHSP Stakeholder Pension

Access to NHSP shifts and systems via your Mobile!

Job Description

  • Ensure adherence to the Patient Services Centre standard operating procedures at all times, highlighting to a Team Leader any situations where this is not achievable.
  • Ensure that personal ESR information including annual leave is kept up to date.
  • Cover a range of shift patterns and sites as required by the service and its patients, which may include both early and late shifts and occasional weekend working.
  • Provide cross-cover for other staff across the centre to ensure a consistent and effective service is maintained at all times.
  • Attend any meetings relevant to the Patient Service Centre Clerk role.
  • General administrative duties for the department such as faxing, filing, photocopying and distribution of mail.
  • Register referrals and make arrangements for clinical grading.
  • Arrange standard outpatient and inpatient appointments, using the Choose and Book system where applicable, taking into account partial booking requirements, confirming, cancelling and changing appointments as necessary.
  • Create, maintain and make additions to waiting lists.
  • Ensure patients are communicated with affectively in relation to their appointments via email, phone or letter.
  • Arrange transport and translation services where necessary.
  • Ensure appointments are in line with the Trust's access policy, highlighting issues and taking corrective action where necessary.
  • Process requests for clinic changes, cancellations and creations.
  • Courteously and efficiently receive all telephone enquiries from patients, carers and external agencies in relation to hospital admissions, appointments and general enquiries, ensuring that accurate records, both manual and electronic, are maintained and appropriate action is taken in a timely manner.
  • Ensure that patient phone calls are answered in accordance with Trust policy.
  • Deal with concerns / complaints as appropriate, immediately escalating where necessary to the appropriate Team Leader for action.
  • Work closely with and maintain excellent communication channels with both clinical and administrative Divisional staff.
  • Book appointments for diagnostic purposes in liaison with Divisional staff and the appropriate departments.
  • Ensure patient case notes and appropriate electronic systems are kept up to date; ensuring that information entered onto the system is in line with the Trust's data quality standards.
  • Utilise paper-light processes where appropriate.
  • Provide reception services for patients, receiving patients to the department, capturing the outcome of their appointments and making follow up arrangements where applicable.
  • In liaison with the Patient Pathway Co-ordinators, ensure all relevant patient notes, scans and diagnostic results are available for clinics.
  • Register new patients and raise new medical records using the hospital administration system.
  • Work closely with staff within the Divisions to monitor appointment attendance, ensure relevant diagnostics/tests are booked and ensure follow up arrangements are made.
  • Participate in the induction of new Patient Service Centre Clerks across the Trust, sharing knowledge and expertise of the administrative processes and functions and the role of the centre.
  • Attend mandatory training required for administrative staff as outlined in the Trust Mandatory Training Framework.
  • Be proficient in the use of all electronic systems in relation to patient data and undertake training as required if new technology / systems are introduced, to ensure competencies are maintained and efficiencies of the administrative processes are maximised.
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