Band 4 Ward Based Pharmacy Technician






Post:                                          Ward Based Pharmacy Technician


Grade:                                        Band 4


Hours:                                        37.5 hours per week


Directorate:                                Pharmacy


Division:                                     Clinical & Scientific Services


Base:                                          Pharmacy Department, MFT (Central Site)





Reports to:                                 Technical Ward Based Services Manager


Managerially Accountable to:    Technical Ward Based Services Manager


Professionally Accountable to: Director of Pharmacy


Organisation Chart:                   See Appendix 1


Our Trust Values:








I will show pride by being the best in everything I do

I will show regard for the feeling, rights and views of others

I will show empathy by understanding the emotions, feelings and views of others

I will show thoughtfulness and regard for others, showing consideration for their feelings and circumstances

I will show understanding, concern and contribute to providing a safe, secure and caring environment for everyone

I will show respect and value all individuals and their diverse needs




Work within Technical Ward Based Services (TWBS) to deliver high quality pharmaceutical care to patients within the Trust, through the provision of a safe and effective technical medicines management service.




Clinical Governance


Participate in pharmacy objectives set by the Trust, The National Patient Safety Agency, the Commission for Healthcare Audit and Inspection, the Department of Health and others professional bodies to meet clinical governance targets, develop patient care, and improve clinical outcomes. Ensure compliance with all standards expected for hospital pharmacy services and the interface between primary and secondary care.


Participate in the audit of pharmaceutical services independently and in conjunction with other pharmacy/medical staff thus contributing to the review of existing systems and enabling improvements and developments for TWBS.


Check for prescribing and other errors within the limits compatible with the pharmacy technician skills and training and escalate concerns to the attention of the clinical pharmacist or prescriber in accordance with the relevant procedures.


Participate in the completion of pharmacy medication error reflection forms when near misses/incident/errors are detected either at ward level or in the pharmacy department.


Attend and contribute to regular TWBS meetings and agree objectives set to maintain and develop service provision.


Service Development


Participate in quality improvement and customer care programmes in accordance with national and local guidelines and departmental strategic plans.


Education and Development


Work to complete the in-house ward based pharmacy technician training programme and other relevant training programmes within six months of employment.


Demonstrate the roles and responsibilities of a ward based pharmacy technician and act as a trainer/supervisor/mentor for work experience students, new staff members and rotational pharmacy technicians.


Participate in continuing professional development (CPD) and other educational/learning programmes to develop personal and professional competencies, knowledge and skills.


Ensure best practice at all times and comply with the requirements that ensure compulsory entry onto the pharmacy technician register the General Pharmaceutical Council (GPhC).


Comply with statutory and mandatory training requirements throughout your employment with the Trust.


Clinical / Technical


Support clinical pharmacists and other ward based pharmacy staff in the provision of complete pharmaceutical care to patients at ward level.


Conduct a comprehensive Level 1 medicines reconciliation by communicating effectively with patients, relatives, carers, ward staff, doctors, other trusts, and community services including but not limited to GP surgeries, community pharmacies, community drugs teams, and nursing and residential homes to obtain up to date and accurate information regarding patients’ medication history.


Accurately assess the safety and suitability of patients’ own drugs (PODs) to ensure correct use in hospital in accordance with the relevant procedures.


Conduct a thorough technical medication review of patient’s medication chart, order and supply medicines to patients at ward level via a one stop drug system (OSD) using the correct documentation. Investigate any missed, delayed, or omitted medicines in accordance with relevant procedures.


Obtain clinical/transcriptions checks from the ward pharmacist/ward based pharmacy technician prior to ordering any medication.


Identify any concerns with the administration of medicines to patients including but not limited to swallowing difficulties or inability to take medication orally, impaired vision, or other compliance issues and act on them in the appropriate manner.


Ensure that POD supplies are maintained via the OSD re-supplies system in accordance with the relevant procedures.


Be responsible for the transfer of PODs for patients who may have already transferred to another ward without their medicines.


In accordance with the relevant procedure during discharge planning, accurately check any POD/OSDs to ensure the directions on the drug correspond to the patient’s discharge prescription.


Accurately carry out dispensing of all prescriptions in accordance with agreed safe systems of work within the pharmacy department and at ward level, ensuring that there are no delays to a patient receiving their medication.


Undertake dispensing of controlled drugs and provide accurate record keeping of controlled drugs kept in pharmacy including supplies to wards and departments, orders received into the pharmacy and regular audits of the accuracy of computer and paper records.


Ensure competent and accurate use of computers to access systems including but not limited to Ascribe, ICE, PAS, BedMan, and Medisec whilst maintaining patient confidentiality at all times as stated in the Trust confidentiality procedures.


Ensure accurate use of computer systems to record issues and returns of medication. Develop and maintain systems of stock control, speciality costings and maintain reasonable stock levels, in accordance with current policies and procedures.


Participate in safe and effective patient counselling. This will be delivered as advised or directed by the senior clinical pharmacy technician, ward pharmacist or directorate lead pharmacist.


Replenish ward and the satellite pharmacy stock medicines. This involves ordering stock lines via the stock replenishment processes and ensuring that medication ordered is put away safely and securely.


Be responsible for ensuring the timely delivery of work to the dispensary and act as a liaison person between the dispensary and the TWBS staff with regards to the ordering, dispensing and delivery of medication.


Be responsible for checking the pharmacy delivery bag regularly in pharmacy ensuring any medicines in the pharmacy bag are delivered to the ward and securely stored in the POD cabinets and fridge items stored in the ward fridge.


Monitor medicines storage and security ensuring all medicines are stored safely and securely at ward level. Report any breeches of medicines security to senior nursing staff and line manager.


Promptly deal with emergency supplies of medicines ensuring the process is completed thoroughly. Ensure that formulary, non-formulary and specialist medicines are ordered promptly from pharmacy procurement and all relevant documentation is completed prior to the supply and the delivery of the medication ensuring the minimum delay to the patient.


Be responsible for the ward bleep at all times ensuring that it is signed in and out of the pharmacy department and answer promptly. Deal with emergency queries from the ward and prioritise work accordingly. Escalate any enquiries outside the remit of a ward based pharmacy technician’s roles and responsibilities to a relevant member of staff.


Be responsible for POD keys at all times ensuring that they are signed in and out of the pharmacy department.


Attend regular ward meetings and board rounds in order to build relationships with ward staff and keep up to date with the day to day activities on the ward.


Work independently by managing own time and workload and prioritising urgent discharge prescriptions, non-stock items and re-supplies of medication.


Answer the telephone promptly and politely and deal with queries which may arise. Escalate any problems that are outside of your remit to a relevant member of staff.


Follow procedures when returning medications no longer required from the wards to the dispensary/stores accounts.


Investigate any missing medications at ward level liaising with other ward based staff members/pharmacists and dispensary staff.


Contribute to the recording and reporting of clinical and non-clinical incidents and good practice and excellence.


Undertake the above duties as and when required through all the specialities within TWBS including but not limited to paediatrics, adults, medicine, surgery, renal, critical care, and specialist medicine.


Undertake any other duties as may reasonably be required to maintain the effective running of TWBS.


Other Duties


The provision of a high quality service, delivered in a professional, respectful, and courteous manner is a requirement of all staff employed by the pharmacy department.


Participate in the pharmacy extended hours service (late nights and weekends) as required to meet patient, healthcare, and service needs.


Undertake any other duties of a similar nature, which may be requested by the Director of Pharmacy.


The post holder may be required to work across any of the sites incorporated into Manchester University NHS Foundation Trust.


Working conditions


Be sensitive and aware of patients’ conditions when encountering unpleasant smells, disabilities, behaviour, and communication problems.


Be aware of ward surroundings and know when to report incidents regarding patient care to ward staff.


Be discreet and respectful at all times when encountering the death of a patient.




Be responsible for the adherence and upholding of all Trust and departmental policies and procedures.


Be aware of and act on ward policies and procedures with regards to the ward and patient environment when coming into contact with specific conditions such as, MRSA, TB, other infectious conditions, barrier and reverse barrier nursing.


Be familiar with procedures and activities of other internal departments within pharmacy and be aware how they interact with the TBWS.




Maintain TWBS documentation on a daily basis. This involves transferring documentation to the relevant staff as required, replenish blank documents regularly, keeping ward information up to date and ensuring that paperwork is filed in the correct place according to procedures when no longer in use.




The post holder will be appraised by the TWBS manager.





Infection Control


It is a requirement for all staff to comply with all infection control policies and procedures as set out in the Trust’s Infection Control manual.  The post holder is also responsible for ensuring all their staff attends mandatory training, including infection control and to provide support to the Director of Infection Control.


Health and Safety


The trust has a statutory responsibility to provide and maintain a healthy and safe environment for its staff to work in. The post holder equally has a responsibility to ensure that they do nothing to jeopardise the health and safety of either themselves or anyone else. The Trust’s Health and Safety Policies outline your responsibilities regarding Health & Safety at Work.


The post holder must not willingly endanger him/herself or others whilst at work. Safe working practices and safety precautions must be adhered to.  Protective clothing and equipment must be used where appropriate.


All accidents/incidents must be reported to your Senior Manager and documented as per Trust Policy, including the reporting of potential hazards.




Ensure that the policy and legislation relating to child protection and safeguarding of children, young people and vulnerable adults are adhered to. It is the responsibility of all staff to report any concerns to the identified person within your department/division or area of responsibility.




The post holder has a responsibility to ensure the preservation of NHS property and resources.




The post holder is required to maintain confidentiality at all times in all aspects of their work.


Team Briefing


The Trust operates a system of team briefing, which is based on the principle that people will be more committed to their work if they fully understand reasons behind what is happening in their organisation and how it is performing.


Non Smoking Policy


The trust has adopted a smoking control policy, which policy applies to all staff, patients and visitors and extends to the hospital grounds as well as internal areas.  Staff appointed will agree not to smoke on hospital premises.


Equal Opportunities


Manchester University NHS Foundation Trust encourages equal opportunities and operates an equal opportunities Policy.  All individuals regardless of race, ethnicity, nationality, gender or disability are encouraged to apply for all advertised posts.




This job description indicates the main functions of the post holder and may be subject to regular review and amendment in the light of service development.  Any review will be undertaken in conjunction with the post holder and in line with Trust policy.


Employee Name………………………………………………………………………………


Employee Signature………………………………………………Date…………………….


Line Manager Name…………………………………………………………………….……


Line Manager Signature………………………………………….Date..............…………..

Appendix 1




Technical Ward Based Services




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