Ward Manager

Job Description

Job Details

Job Title:

Ward Manager






37.5 12 month secondment



Croydon and BDP Directorate, Forensic Services



Bridge House, Lambeth Hospital


Reports to:

Clinical Service Lead


Responsible for:



Prof Accountable To:

Director Head of Nursing



Job Purpose:

To work within a highly specialised inpatient unit as ward manager working alongside a team of professionals to provide round the clock support and interventions to a complex patient.  We aim to ensure that by providing on-going assessment, treatment, support and risk management. We are committed to helping this young person progress, including developing new approaches, as they move from CAMHS into adult services.  The patient is at the centre of the care we plan to provide, and will be supported holistically by a truly multi-professional clinical team who work collaboratively with the patient, their carers, friends and family and other partner organisations.

Our aim is to improve mental health, As such we strive to promote recovery and rehabilitation, enable the reduction of risks posed and ultimately enable the individual to leave the secure environment for one less restrictive. Whilst someone needs support from our inpatient services we provide a caring and safe environment within a secure clinical setting that promotes the rights of each person to be fully involved in their care and treatment and to receive the highest standards of care.

We are looking for highly skilled, enthusiastic Ward Manager with a desire for self-development. The post holder will be an experienced Nurse who will act as a role model within the service and foster a culture of professional development, team support and excellent standards of care.

You will be expected to lead a team, team build, organise others in their actions and set priorities, objectives and goals within their sphere of responsibility.

You will also be expected to performance manage both the activity & members of the team and be part of a caring and compassionate team that is committed to supporting patients throughout their recovery journey.

It is important for you to be committed to working within a multi professional team, as well as possessing excellent communication, risk assessment and care planning skills. An excellent communicator, you’ll be able to build good relationships with patients their families as well be passionate about mental health and supporting forensic patients.

You will be expected to carry out both clinical and managerial supervision and ensure that best practice is embedded in clinical environment as promoting.

We support our staff through a well-structured Trust Induction, Mandatory Training, , weekly Reflective Practice, staff meetings, psychosocial meetings and team events such and CPDs.

Communications and Working Relationships:

Service users and carers daily 

Professional colleagues daily

Supervisor and supervisees At least monthly

Facts and Figures:

The Forensic Directorate provides medium and low secure inpatient care, inpatient developmental and MHLD psychiatry care for clients across SE London, England, Scotland, Wales, NI and Gibraltar. Our community teams for MHLD and for Community Forensic care support a local recovery model for mentally unwell clients living in the Community. Our Offender Health team provide in reach and inpatient care to several prisons.  

Key Responsibilities:

1) Responsibilities for Patient Care: To assess needs, plan, implement and monitor care in collaboration with the service user, carers, and other members of the multidisciplinary team. To implement care that meets the mental, physical, spiritual, psychological and social needs of the service user, and that is sensitive to age, culture, race, gender, ethnicity, social class, sexuality and disability. To administer medication and psychological treatments with a knowledge of contraindications and side effects, and relating accurate information to service users in a format they are able to understand. To demonstrate an understanding of the distress caused by, and social and personal consequences of mental illness for service users and their carers. To actively encourage service users to work towards self-determination and freedom of choice within legal, ethical and professional constraints. To work within policy, professional and legal frameworks at all times. This requires advanced knowledge of NMC Code of Professional Conduct, risk assessment and child protection protocols, Mental Health Act and CPA, and Trust clinical policies.

2) Responsibilities for Clinical Leadership of Patient Care: To oversee care delivery to a group of service users, working collaboratively with named nurses and MDT members. To oversee named nurses' practice using managerial and clinical supervision, ensuring appropriate standard of practice and competencies. To oversee patient care and to ensure there is no act or omission of practice. To identify good practice, and encourage the dissemination of this across locally. To recognise practice that needs improvement, ensuring appropriate actions are taken to address this in collaboration with the Team Leader. To provide leadership and mentorship for HCAs, support workers, students, and associate primary nurses. To analyse, respond to and lead staff through complex and challenging clinical situations. To demonstrate an ability to investigate incidents and complaints, and to compile reports as required by the Trust.

3) Responsibilities for Communication and Relationships at Work: To understand the importance of relationships to the social and psychological well being of service users. To develop therapeutic relationships which facilitate collaborative working. To actively promote relationships with colleagues that support open communication and collaborative working, taking personal responsibility for one's contribution to the process of MDT working. To maintain a high standard of written communication, recording appropriate events and observations in accordance with Trust policies and the NMC Code of Professional Conduct. To maintain confidentiality of information in accordance with Trust policies and the NMC Code of Professional Conduct.

4) Responsibilities for Clinical Environment and Service Development: To understand the responsibilities of shift co-ordination, and to take responsibility for care delivery in a specific area for spans of duty, including maintaining a safe clinical environment. To contribute to the provision of a safe clinical environment which promotes the dignity of service users. To handle service users' property and money in accordance with Trust policies. To participate in service evaluations, benchmarking, research and audit activities, and to contribute to implementation of service modernisation and improvement projects. To contributes to meeting the strategic targets and the needs of the Directorate and Trust, which include financial, workforce development, demand and capacity and outcome monitoring issues.

5) Responsibilities for Self Awareness and Professional Development: To develop an understanding of and demonstrate skill in the supervision process through one's own supervision, and in the provision of supervision to junior staff and students. To provide mentorship and professional supervision to junior staff, and assessment of student nurses. To support mentors in developing their mentorship skills. To actively participate in teaching and learning activities within the service. To account for one's own professional practice in accordance with the NMC Code of Professional Conduct, and to maintain requirements for regular re-registration. To demonstrate an ability to identify areas for personal development to improve and enhance knowledge and skills. To participate in the Preceptorship process. To be physically capable of fulfilling the role, and able to work throughout a 24-hour shift system. To demonstrate an awareness of the effects of and one's own limitations in fulfilling some aspects of the role on the mental well being of oneself, and demonstrate ability to seek assistance and guidance from colleagues. To show self-awareness and an ability to reflect and discuss emotions and thoughts in relation to care of service users.

6) Responsibilities for Management Role: To be an effective clinical leader and role model with good delegation and supervisory abilities. To identify clinical need, prioritising and deploying resources within budgetary parameters. To co-ordinate staff deployment in offduty and monitoring annual leave, sickness and study days within the parameters of Improved Working Lives. To fulfil the role of unit coordinator in River House medium secure unit on a rota basis To jointly undertake the recruitment and retention of staff within the relevant trust HR policies. To support the Ward Team Leader in ensuring that Personal Development Reviews and Appraisals take place for all staff and that identified training needs are met. Demonstrating an understanding of and contributing to disciplinary and other Human Resource processes.


Person Specification
Verified at interview (I), by application form (A) or by a test (T)

Education/ Qualifications:   
RMN - Certificate  (AI) 
Mentorship Training - Certificate, (A I)  
Continuing professional development - Certificate, (A)  

Significant experience in managing inpatient clinical practice at a band 6 level (AI)

Significant experience in managing clinical practice at a band 6(AI)

Significant experience in managing   and monitoring clinical standards at a band 6(AI)

Ability to assess, plan, implement and evaluate care. (A,I)  

Ability to analyse and manage complex issues

Ability to Manage Change

Ability to delegate appropriately
An ability to develop a therapeutic relationship. (A,I)  
Ability to appreciate the Role of the Ward Manager and how to balance clinical and non-clinical responsibilities.
Ability to nurse patients with care and compassion (A,I)  
Skills and Abilities:  
Skilled in the communication of sensitive issues (A,I)  
Skilled in supervision of others, and in providing critical and constructive feedback (A,I)  
Ability to present information both written and oral and communicate this effectively (A,I)  
Ability to role model, reflect and provide evidence of conflict resolution (A,I)  
Skilled in supervision of others, and in providing critical and constructive feedback (A,I)  
Clinical skills relevant to the post applied for (A,I)  
Skilled in the assessment and monitoring of common physical health problems and able to deliver appropriate care (A,I)  
Experience of supervising and mentoring junior staff and students (A,I)  
A knowledge and understanding of the needs of people with mental health problems. (A,I)  
Experience of racial awareness/diversity training (A,I)  
Current up to date knowledge of relevant legislation (A,I)  


Diploma/Degree course  
Experience of /involvement in project work  
Experience of recruitment and selection of staff  
Ability to use computerised information and communication systems  
Ability to facilitate groups  
Research and audit skills  
Ability to provide relevant training to the service


Other Information:

Confidentiality/data protection regarding all personal information and Trust activity must be maintained at all times (both in and out of working hours) in accordance with professional codes of conduct and relevant legislation such as the Data Protection Act.  The post holder should ensure that they are familiar with and adhere to all Trust Information governance policies and procedures.  Any breach of confidentiality will be taken seriously and appropriate disciplinary action may be taken. 

Equal Opportunities

Promote the concepts of equality of opportunity and managing diversity Trust wide.


Health and Safety

Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act 1974, paying due regard to health and safety in the workplace and management of risk to maintain a safe working environment for service users, visitors and employees.


Infection Prevention and Control

Employees must be aware of their responsibilities to protect service users, visitors and employees against the risks of acquiring health care associated infections, in accordance with Trust policy. 


Professional standards and performance review

Maintain consistently high professional standards and act in accordance with the relevant professional code of conduct.  Employees are expected to participate in the performance review process. 


Service/Department standards

Support the development of performance standards within the Service/Department to ensure the service is responsive to and meeting the needs of its customers.


All Trust staff will comply with the financial processes and procedures. 


Safeguarding Children & Vulnerable Adults

Employees must be aware of the responsibilities placed on them under the Children Act 1989, 2004 and the trusts safe guarding vulnerable adults policy.


Code of Conduct

The post holder is required to adhere to the standards of conduct expected of all NHS managers set out in the Code of Conduct for NHS managers.


This job description will be subject to regular review and adjustment.  


This job description is an outline of the key tasks and responsibilities of the post and the post holder may be required to undertake additional duties appropriate to the pay band.  The post may change over time to reflect the developing needs of the Trust and its services, as well as the personal development of the post holder. 

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