Test and Trace Team Leader

Test and Trace Team Leader
  • PLEASE NOTE: Due to huge demand for this role, NHS Professionals are not currently receiving applications for the position. Please keep an eye on our website and social media for further updates.

Join the Virtual Frontline as a Test and Trace Team Leader


PLEASE NOTE: Due to huge demand for this role, NHS Professionals are not currently receiving applications for the position. Please keep an eye on our website and social media for further updates.

Use your clinical skills and expertise in order to help support the NHS – and all from your own home.

By working as a Test and Trace Team Leader, you will use your experience as a healthcare professional to lead and support our team of Clinical Contact Caseworkers (Tier 2) with their day to day delivery activities including managing the escalation of issues between tiers of the contact tracing delivery model relating to COVID-19 cases who have tested positive, are in self isolation and either vulnerable, unable to use digital contact tracing or more complex cases requiring direct input. 

This crucial role has been developed as part of the Public Health England Contact Tracing Service programme and  will allow you to further play your part in defeating the pandemic. This initiative is supported by Department of Health & Social Care , NHS England & NHS Improvement and the Cabinet Office

Please note: the skills and experience required for this position are for those who are currently registered with an appropriate health or science related professional body and are working, or have worked at a Band 7 level (or equivalent). However we would also welcome applications from clinicians above this level who want to play their part on the virtual frontline. You can find the full role Job Description and Person Specification here, which includes working hours, pay rate and working from home requirements.

Key features and responsibilities of this role include:

  • Lead and support Clinical Contact Caseworkers (Tier 2) with day to day activities including the delivery of their role as appropriate, managing the escalation of issues between tiers of the contact tracing delivery model
  • Support Tier 2 role holders in the delivery of their positions through the provision of clear advice and escalations to Tier 1 (PHE) as appropriate
  • Track tasks allocated to Tier 2 and ensure required work is delivered, outputs are produced, and deadlines met, follow-up with staff when required, and provide process updates on request
  • Act as a point of liaison for operational tasks received from the CTC Lead and co-ordinate communications to appropriate team members
  • Assist with briefing/de-briefing of incoming and outgoing shift staff – including timely handovers
  • Ensure worker wellbeing is maintained

Along with your public health experience, you will have the ability to work independently, problem solve, manage and prioritise your own workload and cope with competing demands.

As part of this role, you will be provided with appropriate training, onboarding and induction materials. Working as part of a wider team of experienced clinicians, you will be liaising with the Client Contact Caseworkers (Tier 2) and escalating any complex queries to the Public Health England team.

This position also requires excellent communication skills, both verbal and written and the ability to remain calm under pressure. Due to the homeworking and online nature of this role, you must be proficient in the use of Microsoft products, electronic systems and databases.

To find out more and register your interest in this position, please click through to our dedicated form, with Screening Questions, here.

You can also visit our Frequently Asked Questions page here for more information.  

We look forward to welcoming you to the Virtual Frontline.

Please note: when filling in the Registration of Interest form, if you do not see your relevant healthcare Regulator or Professional Body listed, please select "Other Healthcare Worker Registered with Professional Body"

PLEASE NOTE: Due to huge demand for this role, NHS Professionals are not currently receiving applications for the position. Please keep an eye on our website and social media for further updates.