NHS Professionals Win APSCo Support Service Team of the Year Award

NHS Professionals (NHSP) has been named Support Service Team of the Year at the prestigious 2026 Association of Professional Staffing Companies (APSCo) Awards for Excellence, held in London on 16 September 2026.

The award recognises the outstanding achievements of NHSP's Customer Support Hub (CSH), part of the Customer Enablement directorate, for its exceptional service delivery, operational excellence and commitment to supporting Bank Members, NHS partners and colleagues across the organisation.

The APSCo Awards for Excellence celebrate organisations and individuals that demonstrate outstanding performance, innovation and best practice across the recruitment and workforce solutions sector. Winning the Support Service Team of the Year category highlights the Customer Support Hub's role in delivering exceptional support services that ultimately contribute to high-quality patient care across the NHS.

Hoa Ngo, Chief Operations Officer and incoming Chief Executive Officer at NHS Professionals, said:

“This award is a proud moment for the Customer Enablement team and everyone at NHSP. Industry recognition from APSCo, the country’s leading trade body representing recruitment and workforce solutions, reflects the immense professionalism, energy and determination the team bring to their roles. Whether supporting members through challenging situations, sharing knowledge with colleagues or driving improvements across the business for our NHS customers, I know everyone across Customer Enablement and the CSH are focussed on delivering the highest standards of customer experience every day.”

The APSCo judging panel praised the winning submission, stating:

"The team that won this category delivered a significant operational change programme that has delivered significant financial outcomes for the business, whilst delivering an ongoing world-class CSAT score."

Over the past year, the CSH has led a programme of continuous improvement and enhanced service delivery, while maintaining consistently high levels of customer satisfaction. The team provides vital support to healthcare professionals and NHS organisations across the country, helping ensure shifts are filled efficiently and healthcare services remain safely staffed.

Jay Bolaky, Customer Support Hub Delivery Manager at NHS Professionals, added:

I am absolutely delighted that we have won this award. It truly is a reflection of the brilliant work that our teams carry out for our customers, 24/7. A special thank you to the Customer Enablement team and Customer Support Hub, whose dedication, professionalism and customer-first approach made this award possible. Your commitment is what earned this recognition.”

This latest award further strengthens NHS Professionals' reputation as a trusted workforce solutions partner to the NHS. In 2026, the organisation continues to support healthcare organisations and healthcare professionals with innovation, outstanding customer service and a commitment to delivering value across the NHS.

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