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Paid Leave FAQs

With NHS Professionals, you earn annual leave for every hour you work (not including lunch or tea breaks). You will start building holiday from the first shift you work for NHSP.
Yes. You can cancel booked leave up to 2 hours before your leave is due to end. For example, if your booked leave was due to end at 17:00 today, you’ll have until 15:00 to cancel your leave.

If you don’t use all the hours you have earned before your annual leave year ends, you will lose it, so please remember to book in your paid annual leave before it expires.

To book paid annual leave, simply log onto the Holiday Booking system, or access it directly from My:Bank.Your username and password for the holiday booking system will be the same as the one you use to login to My:Bank.

Follow the step by step guide to book your holiday today.

Please remember, you can only book a holiday shift if the hours you have earned is equal to or greater than your average shift length over a 12-week period e.g. if you have earnt 3.21 hours and your average shift length is 6 hours, you can only book a holiday shift once your earnt hours reaches 6 hours or more.

You can cancel booked leave up to 2 hours before your leave is due to end. 

For example, if your booked leave was due to end at 17:00 today, you’ll have until 15:00 to cancel your leave.  

To cancel your leave:

Go to the Holiday History page in Holiday Bookings

If there are 2 or more hours left before the leave is due to end, there will be a button visible to cancel the leave. 

All cancelled hours will be returned to your accrual. 

To view how many hours you have accrued, simply log onto the Holiday Booking system, or access it directly from My:Bank

Your username and password for the holiday booking system will be the same as the one you use to login to My:Bank.

For any holiday enquires please email holidaypay@nhsprofessionals.nhs.uk with full details of your enquiry including your full name and date of birth so that we can better answer your enquiry.

There is no limit to how much annual leave you can take any given time. However, you can only book a holiday shift if the hours you have earned is equal to or greater than your average shift length.

The standard rate of holiday accrual for all bank members is 12.07% of the hours worked. This is worked out to allow you to earn up to 28 days (5.6 weeks) annual leave in a year (46.4 weeks) based on a full-time week of 37.5 hours.

If you work less than the full-time hours, you will still accrue annual leave at 12.07% of the hours worked.

With the Agency Worker Regulations (AWR) status means that you would be entitled to enhanced annual leave and can earn up to 35 days a year.

When you book a holiday shift through the holiday booking system, it will automatically authorise and release the timesheet for payment, and you will be paid in the same way as your bank shifts.

This will show on your payslip as ‘Rest Day’.

Within one month of when your holiday hours are due to expire, the Holiday Booking system will allow you to book holiday that is shorter than your average shift length.

When you attempt to book a holiday shift, a box will appear with number of hours due before your end date. Simply tick the box and submit the holiday for your chosen date.

AWR stands for Agency Worker Regulations, this is where an individual has worked at the same Trust under the same assignment code for 12 or more working weeks.

If this applies to you, the status on your My:Bank profile will automatically be updated with a ‘Yes’ under the AWR heading. This will mean you will be entitled to accrue holiday at an enhanced rate.

Your annual leave is calculated based on your average shift length and pay rate over the previous 52 weeks of work, known as a ‘calculation reference period’. If you have not worked in the previous 52 weeks, the annual leave available to take will be based on the average shift length and pay rate over the period that you have worked until then.

You can book a holiday shift at any time, there are no restrictions on the day and times you can take holiday.

Holiday shifts can be booked up to 1 (one) hour before the desired holiday period start time.

Each bank member will have a personalised annual leave start and end date.

The start of your annual leave year depends when you work your first shift with NHSP. For example, if you joined NHSP on 05/03/19, but booked your first shift on 01/04/19, your annual leave year will start from 01/04/19 and will end 12 months later on 31/03/20.

More information on this can be found in the Section 10 of the new Flexible Worker registration document.

Your annual leave entitlement will be updated within a day from when you release a timesheet on your profile. 

Annual leave earned in month 12 (final month) of your individual annual leave year can be carried forward into the first month of your next annual leave year, providing your timesheet is released. 

However, you will need to use any leave earned in month 12 by the end of the first month of your new annual leave year, hence the second expiry date. 
The second set of accrual hours and expiry date showing on your My:Bank relate to alteration hours that are due to expire before the end of your personalised annual leave year. Where you have alteration hours that are not due to expire before the end of your annual leave year, these will be included with your other leave accrual figure, therefore it will appear as a single figure and expiry date on your profile.

Alteration hours are manual adjustments which have been made to your profile. If alteration hours have been applied to profile, you can view these under the ‘Total Alteration Hours’ section at the bottom of the page. This will show the number of hours added/subtracted and details of when these will expire.

Your AWR will reset to ‘No’ if you do the following:

  • Work a series of shifts under more than one assignment code
  • Have a break of 6 weeks or more between shifts
  • Work shifts at a different Trust.

There are two reasons why you may not have accrued any leave against shifts:
     • You haven’t released your timesheet on time. To accrue annual leave, you must release timesheets for any shifts worked in the same annual leave year. For example, if your new holiday year has begun and you then release timesheets for shifts worked for the previous holiday year, you will not accrue any paid annual leave against those timesheets.
     • You have worked an On-Call shift. On-Call shifts are considered Non-Standard shifts and due to this you will not accrue leave against this shift type.