Help & Advice

Our Top 5 FAQ's

Once you have joined the bank you can start booking your first shift using our smart booking platform My:Bank

Designed with a simple interface, My:Bank can be accessed on your smartphone, tablet or laptop, making it easy for you to book shifts on the go, submit timesheets and view your payslips from the dashboard.

If you are unable to attend a booked shift you will need to refuse the shift using yourMy:Bank account and selecting the most appropriate reason.

If you refuse a booked shift with less than 8 hours before the shift start time then please bear in mind that this may be considered a Short Notice Cancellation and will be subject to review by our HR team.

  

If you do need to refuse a shift with short notice please also call the ward you were due to work on and let the ward manager know that you are unable to attend so they can look at their staffing needs.

You can view the status of your timesheet on My:Bank.
 

Timesheets awaiting release will appear in your notification section in My:Bank. If your shift has not been authorised, please contact your shift authoriser (e.g. Ward Manager) and ask them to approve the shift for you, so that you can release your timesheet and receive your payment on time.  In the event that you are not able to contact your shift authoriser, or you need help using the e-timesheet system, please visit our useful forms section or contact the National Service Centre on 03332 407552. 

 

To receive payment for your shifts, you must ensure your timesheets are authorised by your ward/department manager. Once your shift has been authorised, you must release your timesheet by 23:59 hours on Sunday, in order to be paid on the following Friday. Please be aware that if it is your first shift, then you will need to release your timesheet by 23:59 Wednesday for payment the following week on the Friday, however it can take up to 3 weeks in some instances. Following this first shift though, you will begin the5 day pay cycle. 

 

You can view and download your payslips from My:Bank

 

If you have not received payment when expected, please contact us on 0333 240 7552.

 

All of our pay rates for shifts are set by the Trust in which you are working. Therefore, your pay will be in line with the agreed pay rates set by the Trust for that role. When you book a shift, you will be able to view the pay rate for that shift.

In line with DHSC guidance, you can take special leave with pay for the recommended period of self-isolation or sickness with COVID-19. Your health and safety is our priority and this special pay provision is in place to ensure you are not financially disadvantaged during the COVID-19 pandemic.

  

You will receive the normal shift payment for pre-booked shifts during any period of self-isolation or sickness with COVID-19. Please cancel out of the pre-booked shifts using the option "self-isolation" and then fill in our self isolation form here.

 

You can check your previously booked shifts on My Bank 10 days after they were due to be worked, please do not call or email our service centre to follow up before the 10 days as we are currently experiencing very high call and email volumes and we may not be able to respond to you as quickly as we would like to. We will do everything we can to process the shifts quicker than this however we have a significant number of self-isolation requests and queries to process. 

  

If after 10 days you are still unable to see these shifts please do contact us. Thank you for your patience and understanding.

Please consider if you have anything outstanding that needs to be completed.

For example: are you up to date with your training, DBS and Occupational Health requirements? If you complete your outstanding tasks, you will be able to view and book shifts.
 

If everything is completed and you are still unsure why you are unable to view and book shifts, please contact us on 03332 407552 and one of our team will be delighted to help you.

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