Pay and Benefits
How will I know if my timesheet is going to be paid?
You can view the status of your timesheet on My:Bank. Once a timesheet has been authorised, you will need to release your timesheets for payment. All timesheets released by 23:59 on Sunday will get paid on the Friday.
I have some questions about my pay
If you have any questions about your pay, please fill out this form.
Do you pay travel expenses?
During the course of some assignments you may be required to travel as part of your duties. Where your line manager has agreed you can claim expenses in line with Agenda for Change, you will need to get your completed expense claim form signed by the appropriate manager in the Trust. Download the Travel Expense Claim Form. Completed, signed forms should be sent to the address on the claim form. Expenses will be paid a fortnight in arrears.
How do I change my bank details?
Please complete the Bank details change form and send this to the following email address sbs-s.bankdetailsnhsp@nhs.net with your name and payroll number in the subject line
You should ensure the form is sent from the email address you have registered with NHSP.
Bank details change forms cannot be sent by post.
How do I claim SSP (Statutory Sick Pay)?
If you are eligible for SSP please email FWHR@NHSProfessionals.nhs.uk providing your full name, date of birth, postcode and your start date & end date of your period of sickness.
How often do I have to release my timesheet(s)?
To receive payment, please release your timesheet as soon as it has been authorised. You can check the status of your timesheet(s) via My:Bank
How will I get paid?
To receive payment for your shifts, you must ensure your timesheets are authorised by your ward/department manager. Once your shift has been authorised, you must release your timesheet by 23:59 hours on Sunday, in order to be paid the Friday. Please note: If it is your first shift, then you will need to release your timesheet by 23:59 Wednesday for payment the following week, Friday, however it can take up to 3 weeks in some instances. Following this you will begin the 5 day pay cycle.
Timesheets awaiting release will appear in your notification section in My:Bank
If your shift has not been authorised, please contact your shift authoriser and ask them to approve the shift for you, so that you can release your timesheet and receive your payment on time.
In the event that you are not able to contact your shift authoriser, or you need help using the e-timesheet system, please visit our useful forms section or contact the National Service Centre on 03332 407 552.
You can view and download your payslips from My:Bank
I don’t have a payslip does this mean I haven’t been paid?
No, please check your bank account to see if you have received payment, payslips will show in your My:Bank by midday on a Friday.
I haven’t been paid.
If you have checked your bank account and no payment has been made, please check your My:Bank to ensure the timesheet(s) have been released in time.
I’ve released my first timesheet, when will I be paid?
Your very first timesheet(s) if released by Wednesday 23:59 should be paid the following week, Friday, however it can take up to 3 weeks in some instances. Following this you will begin the 5 day pay cycle (release by 23:59 Sunday for payment on Friday).
When will I receive my incentive payments?
Please check through the criteria outlined in the incentive information. Incentives will be automatically applied providing you have met the guidelines specified. If you have any queries relating this please email contactus@NHSProfessionals.nhs.uk
How do I obtain my P60?
P60's are issued annually, between 6-8 weeks after the end of the financial year (31st March).
I want to speak to someone about my pension. Who do I contact?
You should contact the Scottish Widows member help desk on 0345 755 6557, Weekdays from 8am to 6pm. There is also information on their website http://www.scottishwidows.co.uk/nhsp/ . If you are unable to resolve your query with Scottish Widows you should contact the NHS Professionals Service Centre on 03332 407 552 who can transfer you to the Payroll Department.
How do I view my e-Payslip?
You will need to be actively registered with NHS Professionals in order to have an active My:Bank user account. Once logged on to My:Bank, you can use use the e-Payslip feature.
To understand your payslip, please take a look at this guide.
How will I know if I have been paid?
My shift has not yet been authorised by the ward and I am waiting for them to release it, what can I do?
Please contact the ward for further assistance. If they are unable to assist you, please contact the National Service Centre on 03332 407 552.
What are unsocial hours payments?
Shifts worked during 'unsocial hours' e.g. nights, weekends, Bank Holidays, are calculated in line with the Agenda for Change (AfC) rules.
What happens around Bank Holidays?
Normally deadlines and/or pay days are changed to take account of holidays. Any revised details will be emailed to you at least one week prior to any changes to deadlines and/or pay days. Your NHS Professionals' on site coordinator will also be able to answer queries you have pertaining to any such changes.
What pension options are available through NHSP
NHSP Stakeholder pension plan.
When will I be paid?
Any pay will be paid directly into your bank account.
NHSP operates a weekly payroll. You will need to complete an online Timesheet for any shifts worked, which will need to be authorised and released by midnight on Sunday in order to be paid that Friday. Payslips will be available on My:Bank.
Your first payment can take up to 3 weeks to process. However, please be assured that your shifts have been processed and you will be paid.
If it has been longer than 3 weeks since your first shift, please contact our National Service Centre on 0333 240 7552.
I am pregnant! What do I do now?
Congratulations! Please kindly fill in the Maternity Leave Notification form (click to download) and then send it by email to Flexible Worker Human Resources (FWHR) at fwhr@nhsp.nhs.uk and a member of the FWHR team will contact you shortly.
Will I accrue continuous employment when working for NHS Professionals?
No, under the Registration Agreement - your Contract of Engagement, you are only employed for the duration of an assignment or series of assignments offered to you by NHS Professionals and accepted by you.
Am I entitled to maternity pay?
If you are unable to undertake assignments due to maternity leave, in-line with your Registration Agreement you may be entitled to Statutory Maternity Pay (SMP). To qualify for SMP you must have:
- Worked for NHSP continuously for at least 26 weeks up to the qualifying week (15th week) before the expected week of childbirth
- met the average weekly earnings (at least equal to the lower earnings limit for National Insurance contributions)
- Provided sufficient notice (28 days before you want to start maternity leave)
- Provided medical evidence of your pregnancy in the form of your MAT B1 (your MAT B1 is issued to you by your Midwife/GP sometime between your 20-26 week routine midwife check)
- Completed the Maternity Notification form (click to download)
Am I entitled to paternity pay?
If you are unable to undertake assignments due to maternity leave, in-line with your Registration Agreement you may be entitled to Statutory Paternity Pay (SPP). To qualify for SPP you must have:
- Worked for NHSP continuously for at least 26 weeks up to the qualifying week (15th week) before the expected week of childbirth
- met the average weekly earnings (at least equal to the lower earnings limit for National Insurance contributions)
- Provided sufficient notice (at least 15 weeks before the baby’s due date) and no later than 28 days notice should be given should you wish to change the start date of your leave once it has been confirmed
- Provided medical evidence of your partners pregnancy in the form of a MAT B1 (a MAT B1 is usually issued by a Midwife/GP sometime between weeks 20-26 of pregnancy at a routine midwife check). We are willing to accept a verified copy if the original document should this be used by your partners employer.
- Completed the SC3 form (click to download)
What pay rates do NHS Professionals Flexible Workers receive?
NHS Professionals follows the Agenda for Change pay structures for the assignment undertaken, based on the assignment codes. There may be certain exceptions where Personalised Pay Rates are paid for specific assignments.
Related Guides
-
Payroll FAQs document
PDFThe following document is designed to help answer frequently asked questions about payroll.
-
Travel Expenses Claim Form
XLSXFor workers who are required to travel as part of their duties, you will need to get your completed expense claim form signed by the appropriate manager in the Trust
