General FAQs

Am I entitled to compassionate leave?

As a Flexible Worker you are not entitled to compassionate leave. You are registered with NHS Professionals under a Registration Agreement and as such there is no obligation for you to accept any shift making this a totally flexible choice.

How much notice do I need to give to cancel a shift?

If you are unable to attend a booked shift you will need to refuse the shift using your My:Bank account and selecting the most appropriate reason. If you refuse a booked shift with less than 12 hours before the shift start time then please bear in mind that this may be considered a Short Notice Cancellation and will be subject to review by our FWHR team. More information is contained in our separate FAQs document.

I have a question about placement feedback?

Download the placement feedback frequently asked questions.

I have been asked to move ward, do I need to do this?

Yes, in most circumstances. Please refer to your code of behaviour.

I no longer work for NHSP, how can I get my P45?

Flexible workers wishing to obtain their P45 can resign by emailing: flexibleworkerupdates@nhsprofessionals.nhs.uk. Please be aware that P45's can take up to 6 weeks to be issued.

My name has changed, how can I update NHSP?

You will need to evidence of a change of name document (marriage or civil partnership certificate, divorce or civil partnership dissolution, birth certificate, deed poll certificate, gender reassignment certificate). Please contact your local Trust Services team to arrange for this to be provided.

What are Assignment Codes?

Assignment codes are used to describe the type of assignment undertaken by a Flexible Worker. They consist of the ‘assignment type’ and the ‘area of work’. For example: Acute: Registered Nurse (RN), General (00) = RN00

What do I need to wear on a shift?

Nurses, midwives and care support workers must wear an NHS Professionals uniform, ensuring the local Trust’s uniform policy is adhered to. Non-Clinical Workers should wear office attire. At all times you must display your NHS Professionals identity badge. If you are already employed with the Trust and hold a substantive registration with us you will not receive an NHS Professionals uniform.

What is my employment status?

You are registered with NHS Professionals as a Flexible Worker and work under a Registration Agreement. You are employed for the duration of a shift. On completion of a shift you are no longer an employee of NHS Professionals.

Who do I need to report to on a shift?

When you arrive for your shift, you should report to the ward or unit manager who will ensure that you are familiar with the ward/unit and provide any information you may need to know.

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