Clinical Contact Caseworker

Clinical Contact Caseworker / FAQ's

System Support Information


Who resolves?


Contact NHS Professionals

Amazon Workspace which presents:

-        Synergy

-        RingCentral

-        MaxConnect

-        NHS TT Web Tool

Make sure you have completed  Sitel Training Module prior to asking for Support.

Test & Trace Helpdesk


020 3986 5902 – press option 1


Live Chat



Test & Trace Helpdesk will provide support on:

1.     How to download, install and login to Amazon Workspaces

2.     How to reset your Sitel, Synergy and NHS TT Web Tool passwords

3.     How to login to Synergy, NHS TT Web Tool, MAX Connect and Ring Central (Avaya Cloud Office)

4.     Any issues connecting to Synergy, NHS TT Web Tool, MAX Connect, Ring Central and Amazon Workspaces

5.     Any issues and faults with systems opening or not displaying correctly that are contained within Amazon Workspaces

6.     Provide information on known errors, problems and common queries

7.     How and where else they can get help


eLearning for Health

Health Education England -

Includes live chat and a chat bot.

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