Clinical Contact Caseworker

FAQ's

Outbreak Taskforce


This table details the specific contact details for each local authority covered by enhanced local contact tracing under the Outbreak Taskforce - these details are to be provided to index cases who require additional local support to self-isolate

Outbreak Taskforce - Contact information for local support
Area / Region Web address Phone number Opening hours (phone) Email address
All areas in Hertfordshire  https://www.hertshelp.net/hertshelp.aspx  0300 123 4044 8am – 8pm (Mon - Fri)
10am - 6pm (Sat and Sun)
Info@hertshelp.net 
Barking and Dagenham  https://www.lbbd.gov.uk/ 0208 227 5743  9am - 5pm (Mon to Fri) David.fleming@lbbd.gov.uk
Gary.jones@lbbd.gov.uk
Meribel.mujhi@lbbd.gov.uk
Angelique.Chevelleau@lbbd.gov.uk
Barnsley  https://www.barnsley.gov.uk/ 01226 774666 9am - 5pm (Mon to Fri) Covid19supportservice@barnsley.gov.uk
Bedford Borough www.bedford.gov.uk/covid19 01234 718 101 9am - 5pm (Mon to Fri)  
Bexley  www.bexley.gov.uk  020 8303 7171 
02030454610
9am - 5pm (Mon to Fri) localcontacttracing@bexley.gov.uk
Birmingham  www.birmingham.gov.uk/coronavirus_advice  0121 303 1116 9am-5pm (Mon-Fri)  
Blackburn w Darwen www.blackburn.gov.uk/coronavirus      
Blackpoool  www.blackpool.gov.uk 0808 1963080 9am to 5pm (Mon - Fri) helpneeded@blackpool.gov.uk
Bolton  www.bolton.gov.uk 01204 337221 8.30am to 5.30pm (Mon - Fri)
9am to 1.30pm (Sat)
shielded.covid19@bolton.gov.uk
Bradford www.bradford.gov.uk/health 01274 431 000 9am - 5pm (Mon to Fri)  
Brent  http://brent.gov.uk/ 020 89374 899 9am-5pm Mon - Sat coronavirus@brent.gov.uk
Brighton & Hove  https://www.brighton-hove.gov.uk  01273 293 117 10am to 4.30pm (Mon - Sat) CommunityHubHelp@brighton-hove.gov.uk 
Buckinghamshire  http://www.buckinghamshire.gov.uk/ 01296 395000
 01296 585167
9.00am – 5.00pm (Mon  - Fri) contacttracing@buckinghamshire.gov.uk
Burnley  www.burnley.gov.uk 01282 686402 9am to 5pm (Mon - Fri) Contact@burnleytogether.org.uk
Bury  www.bury.gov.uk 0161 253 5353 9am to 5pm (Mon - Fri)  
Calderdale www.calderdale.gov.uk/v2/coronavirus 01422 392 890 9am - 5pm (Mon to Fri)  
Cambridgeshire  https://www.cambridgeshire.gov.uk 0345 045 5219 9am – 5pm (Mon  - Fri)  
Camden www.camden.gov.uk  0207974444
option 9 
9am-5pm Contacttracing@camden.gov.uk
Central Beds www.centralbedfordshire.gov.uk 0300 300 8900 9am - 5pm (Mon to Fri)  
Cherwell  https://www.cherwell.gov.uk/ 01295 227051 9am - 5pm (Mon to Fri) cdc.shield@cherwell-dc.gov.uk
Cheshire  https://livewell.cheshirewestandchester.gov.uk 0300 123 8123  9am - 6pm Weekdays  enquiries@cheshirewestandchester.gov.uk
Cheshire West and Chester
– North West England 
https://www.cheshirewestandchester.gov.uk 0300 123 8123  9am – 6pm (Mon-Fri)
9am – 12.30pm (Sat-Sun)
customerservices@
cheshirewestandchester.gov.uk
Chorley  www.chorley.gov.uk/testandtrace 01257 515151 8am-6pm Mon-Fri contact.tracing@chorley.gov.uk
City of London www.cityoflondon.gov.uk/footer/covid-19 0207 606 3030 9am-5pm (Mon-Fri) col-covid-19@cityoflondon.gov.uk
Derby City  www.derby.gov.uk  01332 956800 Mon – Fri 9:00 – 18:00
Sat 10:00 – 13:00
testandtrace@derby.gov.uk
Derbyshire  https://www.derbyshire.gov.uk 01629 535091 Mon to Fri 9am to 5pm ASCH.communityresponseunit
@derbyshire.gov.uk
Doncaster  https://www.doncaster.gov.uk 01302 734403 08:30 – 5pm Mon - Fri enquiries@dncommunityhub.org.uk
Dudley  https://www.dudley.gov.uk 01384 818886
 0300 3302 152
Mon - Fri9-5  ContactTracing@dudley.gov.uk
East Riding  https://emergency.eastriding.gov.uk 01482 393919  Monday - Friday 9am - 5pm   
Eastbourne and Lewes  https://www.lewes-eastbourne.gov.uk 01323 679722 8:30am - 5pm (Mon to Fri)  
Enfield, London https://new.enfield.gov.uk 0208 379 1000  9am to 5pm contact.tracing@enfield.gov.uk
Essex https://www.essexwellbeingservice.co.uk/ 0300 303 9988 8am to 7pm Mon - Fri
10am to 2pm on Sat
provide.essexwellbeing@nhs.net
Gloucestershire  https://www.gloucestershire.gov.uk 01452-583519 9am - 5pm (Mon to Fri)  
Hackney  www.hackney.gov.uk/coronavirus-support 0208 356 8000 9am-8pm (Mon-Fri)
9.30am-6pm (Sat-Sun)
testandtrace@hackney.gov.uk
Halton  https://www3.halton.gov.uk/ 0151 511 5200 9am - 5pm (Mon to Fri)
10am - 1pm (Sat to Sun)
Public.health@halton.gov.uk
Hammersmith and Fulham  www.lbhf.gov.uk/coronavirus-covid-19 0800-145-6095  9am to 6pm  (Mon to Fri)
10am to 2pm (Sat)
Sunday Closed 
can@lbhf.gov.uk
Harrow www.harrow.gov.uk 020 8901 2698 Mon to Fri 9am - 5pm  
Hastings  https://www.hastings.gov.uk  01424 451019 9am to 5pmMon - Fri  
Herefordshire https://www.herefordshire.gov.uk/covid19help 01432 260027 8.30 – 17.00 – Mon -Fri  talkcommunityhelpline
@herefordshire.gov.uk
Hillingdon  https://www.hillingdon.gov.uk 020 3949 5786 9am-5pm (Mon - Sat) COVID19Hub@hillingdon.gov.uk
Hounslow  www.hounslow.gov.uk 020 8583 2000 9am-5pm (Mon-Fri) PublicHealth@hounslow.gov.uk
Hull  http://www.hull.gov.uk 0808 196 3646  9am-5pm (Mon-Fri)  COVID19.CommunitySupport
@hullcc.gov.uk
Hyndburn  www.hyndburnbc.gov.uk/coronavirus  01254 388111 9am to 5pm (Mon - Fri)  enquiries@hyndburnbc.gov.uk
Kensington and Chelsea www.rbkc.gov.uk 02073614326 9 am – 5pm (Mon - Fri)
10am -2pm (Sat - Sun)
C19Hub@rbkc.gov.uk 
Kent / South East England  https://www.kent.gov.uk 03000 41 92 92 Any time (Mon - Sun)  
Kingston  www.kingston.gov.uk 020 8547 5000 8am to 8pm (Mon - Sat) covid-19support@kingston.gov.uk
Kirklees  https://www.kirklees.gov.uk/ 0800 4561114 24 hours a day, 7 days a week   
Knowsley  https://www.knowsley.gov.uk/community-hub 0800 073 0043 9am-5pm (Mon-Fri) Coronavirus.helpine@knowsley.gov.uk
Lambeth  https://www.lambeth.gov.uk 020 7926 2111 Mon-Fri 4-8pm
Sat/Sun 2-5pm
contacttracing@lambeth.gov.uk
Lancaster http://www.lancaster.gov.uk 01524 882000 8am – 6pm Mon – Fri
10am – 3pm Sat and Sun
TestAndTrace@lancaster.gov.uk
Leeds  Leeds.gov.uk 01133760177
Option 2
11am – 5pm Mon- Fri Resource.planning@leeds.gov.uk
Leicester City Council www.leicester.gov.uk/your-council/coronavirus 01164 541 019 9am to 4pm (Mon to Fri) c19support@leicester.gov.uk
Leicestershire  https://www.leicestershire.gov.uk 0116 3052499 8.30am – 5pm (mon - thurs)
4.30pm friday
LCCOutbreakResponse@leics.gov.uk
Leicestershire County www.firstcontactplus.org.uk 01163 052 499 9am - 5pm (Mon to Fri)  
Lincolnshire  https://www.lincolnshire.gov.uk 01522 782189  Mon – Fri  9:00-17:00  
Liverpool  liverpool.gov.uk/covidsupport  Public Health Helpline:
0151 233 3016
COVID Support
 0151 233 3066
Mon - Thur  8am-6pm
Fri 8am-4pm
CovidTestTrace@liverpool.gov.uk           
Public Health
WorkForcePlanning@liverpool.gov.uk  
Covid Support
Fiona.Heron@liverpool.gov.uk              
Covid support
London – Islington Council  https://www.islington.gov.uk
https://directory.islington.gov.uk
020 7527 8222
020 7527 1900
9am-6pm (Mon-Fri)  
London Borough of Bromley www.bromley.gov.uk/covid-19  0208 313 4484 8am-8pm (Mon-Fri) ContactTracing@Bromley.gov.uk
London Borough of Ealing  WWW.ealing.gov.uk 020 8825 6500 10am-7pm weekdays
10am-1pm weekends
EalingLECT@ealing.gov.uk
London Borough of Lewisham  www.Lewisham.gov.uk 0208 314 9111 Mon - Fri11am to 7pm
Sat and Sun 10am to 4pm
TestandTrace@lewisham.gov.uk
London Havering  www.havering.gov.uk  0800 368 5201 Mon-Fri 9am – 5pm
Out of hours emergency
only support
Sat & Sun 11am – 4pm
Covid19support@havering.gov.uk
Luton www.luton.gov.uk 01582 548 955 9am-5pm (Mon-Fri)  
Manchester  www.manchester.gov.uk Tel 0800 234 6123
text 07860 022 876 
9am-5pm (Mon-Fri)
10am to 2pm (Sat) 
COVIDsupport@manchester.gov.uk
Medway https://www.medway.gov.uk 01634333103 9am-5pm (Mon-Fri) emergency.foodproject@medway.gov.uk
Merton  www.merton.gov.uk 020 8274 5722 8am-8pm (Mon-Sat) RSPtestandtrace@merton.gov.uk
Milton Keynes www.milton-keynes.gov.uk/coronavirus 01908 252 398 9am - 5pm (Mon to Fri)  
Newham  Newham COVID-19 Helpline 0207 473 9711  7 days a week, 1-7pm covidhelp@community-links.org
Norfolk  www.norfolk.gov.uk 01603 223392
(option 5)
9am to 5pm (Mon - Fri)  
North Lincolnshire  www.northlincs.gov.uk 01724297000 –
 Press 1
10am to 8pm 7 days a week contactracing@northlincs.gov.uk
North Yorkshire www.northyorks.gov.uk 01609 780780 8:00 – 17:00 week days  
Northamptonshire www.northamptonshire.gov.uk 0300 126 1000
(select 5)
9am - 5pm (Mon to Fri)  
Nottingham City  https://www.nottinghamcity.gov.uk/
coronavirus-covid-19
0115 915 5555 9am-5pm (Mon-Fri)  
Nottinghamshire  https://www.nottinghamshire.gov.uk 0300 500 8080 Mon-thurs 8 am to5.30 pm
Fri 8 am to 5pm
 
Oldham  www.oldham.gov.uk/coronavirus 0161 770 7007
text 07860 022876
9am - 5pm (Mon to Fri)  
Oxford City  https://www.oxford.gov.uk/ 01865 252033 
01865 252825
8.30 – 17.00 – Mon -Fri  localitytrackandtrace@oxford.gov.uk
Pendle www.pendle.gov.uk/communitysupporthub 01282 661743  9am - 5pm (Mon to Fri)  
Peterborough www.peterborough.gov.uk/coronavirus 0345 045 5219 8am to 6pm (Mon to Fri) 
9am to 1pm (Sat)
 
Plymouth / South West  www.plymouth.gov.uk 01752 668000 09:00 – 17:00Mon - Fri  
Portsmouth www.portsmouth.gov.uk 023 9260 6562 9am - 5pm (Mon to Fri) publichealth@portsmouthcc.gov.uk
Preston  www.preston.gov.uk 01772 906778 9am to 5pm (Mon - Fri) info@preston.gov.uk
Reading Borough Council https://www.reading.gov.uk 0118 937 3797 9am - 5pm (Mon to Fri) LocalContactTracing@reading.gov.uk
Redbrige London  www.redbridge.gov.uk 020 8708 2205  7 days a week
8am-6pmMon - Fri,
10-2pm Sat and Sun
RedbridgeCommunityContact
Tracing@redbridge.gov.uk
Ribble Valley https://www.ribblevalley.gov.uk/ 01200 425111 8:30am - 5pm (Mon to Fri)  
Richmond www.richmond.gov.uk 020 8274 5722 8am - 8pm (Mon to Sat) RSPtestandtrace@merton.gov.uk
Rochdale www.rochdale.gov.uk/coronavirus 01706 923 685 9am - 5pm (Mon to Fri)  
Rossendale  https://www.rossendale.gov.uk Direct line
01706 252510 
01706 217777
8am - 5pm (Mon to Fri) contacttracing@rossendalebc.gov.uk
Rother  https://www.rother.gov.uk  01424 787000
(option 4)
9am-5pm (Mon-Fri)  
Rotherham  www.rotherham.gov.uk 01709 807319 9am - 5pm (Mon to Fri) RotherhamCommunityHub
@rotherham.gov.uk
Royal Borough of
Greenwich, London
http://royalgreenwich.gov.uk/testandtrace 020 8921 2425 08:00-20:00hrs
7 days a week
contact-tracing@royalgreenwich.gov.uk 
Royal Borough of Windsor and Maidenhead  https://www.rbwm.gov.uk
http://scripts.rbwm.gov.uk
0203 5148117 9am-4pm (Mon-Fri)  
Rutland  https://www.rutland.gov.uk 01572 729603 9.am– 5pm mon - thurs
4.30pm Fri
enquiries@rutland.gov.uk
Salford  www.salford.gov.uk 0800 952 1000  8.30am to 5pm (Mon - Sat)
10am to 6pm - (Sunday)
 
Sandwell www.sandwell.gov.uk/coronaviruscommunitygroups 0121 726 3983 9am - 5pm (Mon to Fri)  
Sefton  www.sefton.gov.uk/covid19  0345 140 0845
option 3
8am-6pm (Mon-Fri)
10am-4pm (Sat-Sun)
Covid19.ContactCentre@sefton.gov.uk
Sheffield www.sheffield.gov.uk/coronavirus 0114 2734567 
Option 0
8:45am-4:45pm (Mon-Sun)  
Slough  www.slough.gov.uk Not shielding but
need support -
01753 475111
Shielding / vulnerable - 
01753 944198
8.30am-5pm (Mon-Sat)
10am-6pm (Sun)
 
Solihull  https://www.solihull.gov.uk 0121 704 6000  9am-5pm (Mon-Fri)  
Somerset www.somerset.gov.uk/coronavirus 0300 790 6275 9am-5pm (Mon-Fri)  
South Oxfordshire  www.southoxon.gov.uk/covid19                                                                            01235 422600 8:30am-5pm (Mon-Fri) customercontactcovid@southandvale.gov.uk;
South Ribble  ww.southribble.gov.uk 01772 625688  8am-8pm (Mon-Fri) info@southribble.gov.uk
Southampton City Council  https://www.southampton.gov.uk/ 023 8212 8701 9am-5pm (Mon-Fri) SouthamptonTest&Trace@southampton.gov
Martin.Fielden@southampton.gov.uk
Southend-on-Sea https://www.southend.gov.uk 01702 212497 08:45 – 17:00  
Southwark  www.southwark.gov.uk 2039954018 9am-5pm (Mon-Sun) testandtrace@southwark.gov.uk
St Helens  https://www.sthelens.gov.uk/ 01744 676767 Mon to Fri 9am - 5pm contactcares@sthelens.gov.uk
Staffordshire  www.staffordshire.gov.uk 0300 111 8010 9am-5pm (Mon-Fri) staffordshirecares@staffordshire.gov.uk
Stockport  www.stockport.gov.uk 0161 217 6046 9am-5pm (Mon-Thur)
9am to 4.30pm (Friday) 
 
Stoke on Trent  https://www.stoke.gov.uk/site/ 01782 234234 Mon - Thurs 9am until 5pm/
Fri - 9am until 4:30pm
communities@stoke.gov.uk
Suffolk  https://www.suffolk.gov.uk 01473 938673 8am to 8pm, 7 days a week contact.trace@suffolk.gov.uk
Surrey  https://www.surreycc.gov.uk 0300 200 1008 9am-5pm (Mon-Fri)  
Sutton  www.sutton.gov.uk 020 8770 500  9am-5pm (Mon-Fri) coronavirushelp@sutton.gov.uk 
Swindon www.swindon.gov.uk/coronavirus 01793 465513 9am-5pm (Mon-Fri)  
Tameside  www.tameside.gov.uk/coronavirus  0161 342 8355 Mon – Wed 8am-5pm
Thurs 8am-4:30pm
Fri 8:30am-4pm 
 
Thurrock  www.thurrock.gov.uk 01375 511005 (Mon to Fri)
10.00 – 16.00, 17.30 – 19.30
Saturdays 10.00 – 12.00
PublicHealth@Thurrock.gov.uk
(for non-identifiable information)
thuccg.thurrockcouncilph@nhs.net
(identifiable information with residents data)
Tower Hamlets https://www.towerhamlets.gov.uk 020 7364 3030 9am-5pm (Mon-Fri) https://towerhamlets-self.achieveservice.
com/service/COVID_19_Self_Isolation_
Support_Request
Trafford www.trafford.gov.uk 0300 330 9073 8.30am to 5.30pm (Mon - Fri)  
Vale of White Horse  www.whitehorsedc.gov.uk/covid19 01235 422600 8:30am-5pm (Mon-Fri) customercontactcovid@southandvale.gov.uk;
Wakefield https://www.wakefield.gov.uk 0345 8 506 506
option 3
9am-5pm (Mon-Fri)  
Wakefield  https://www.wakefield.gov.uk 01924 482119  9am-5pm (Mon-Fri)  
Walsall  www.walsall.gov.uk 0121 380 6690 9am-5pm (Mon-Fri) COVID-19communityhelp@walsall.gov.uk
Waltham Forest https://www.walthamforest.gov.uk 020 8496 3000 
02084961400
9am – 7pm wfdirect@walthamforest.gov.uk
Wandsworth www.wandsworth.gov.uk 020 8274 5722 8am-8pm (Mon-Fri) RSPtestandtrace@merton.gov.uk
Warrington  https://www.warrington.gov.uk/ 01925 443322 9am-6pm (Mon-Fri) WBCContactTracing@warrington.gov.uk
Watford & Three Rivers www.hertshelp.net  0300 123 40 44 8am-6pm (Mon-Fri) info@hertshelp.net 
Wealden  https://www.wealden.gov.uk  01323 443322 9am-5pm (Mon-Fri)  
West Berkshire  http://info.westberks.gov.uk/supporthub  01635 503579 8:30am - 5pm (Mon - Thur)
8:30am - 4:30pm (Fri)
westberksbct@westberks.gov.uk
West Lancashire -
 Checking details
https://www.westlancs.gov.uk 0800 616667 9am-5pm (Mon-Fri)  
West Oxfordshire  https://www.westoxon.gov.uk/ 01993 861077 8:30am-5pm (Mon-Fri) Community.support@westoxon.gov.uk
West Sussex  https://www.westsussex.gov.uk  033 022 27980 8am-8pm 7 days a week Communities@westsussex.gov.uk
Westminster London  www.westminster.gov.uk 020 7641 1222 9am-5pm (Mon-Fri) westminsterconnects@westminster.gov.uk
Wigan  www.wigan.gov.uk  01942 489018 8am-6pm (Mon-Fri)  
Wiltshire / South West  https://www.wiltshire.gov.uk 0300 003 4576 9am-5pm (Mon - Sun) wellbeinghub@wiltshire.gov.uk
Wirral  www.wirral.gov.uk 0151 666 5050 9am-5pm (Mon-Fri)  
Wokingham  https://www.woking.gov.uk/ 0300 330 1189 9am-5pm (Mon - Sat)
9am-1pm (Sat)
supervisor@citizensadvicewokingham.org.uk
Worcestershire  https://www.worcestershire.gov.uk 1905768058 9am-5pm (Mon-Thur)
9am-4:30pm (Thur)
wcchealthprotection@worcestershiregov.uk
enquiries@worcsregservices.gov.uk 
Wyre Council  https://www.wyre.gov.uk/ 01253 891000 8:30am-5pm (Mon-Fri) mailroom@wyre.gov.uk
York https://www.york.gov.uk/coronavirus  01904 551550 8.30am to 5.30pm covid19help@york.gov.uk
Yorkshire and the Humber  https://www.wakefield.gov.uk/ 01924 482119 12.30 – 8.30 7 days a week lcts@wakefield.gov.uk
Isle of Wight (New) https://www.iow.gov.uk/ 01983 823600 Mon-Fri - 11.30-19.30
Sat - Sun - 10.00 - 15.00
Contact.centre@iow.gov.uk 
Hampshire (New) https://www.hants.gov.uk 0333 370 4000 9am-5pm (Mon-Fri) https://forms.office.com/Pages/
ResponsePage.aspx?id=
tdiBPwfuF0yGnB20OQGNm9oP2pG2l8lNs_
1q51GOp2pUNEhZMFZUR1
M3QlVDQUFOSUIyTkdVMVkzUy4u
Telford & Wrekin (New) https://www.telford.gov.uk/ 01952 382030 9am-5pm (Mon-Fri)
 Saturday 9am to 1pm
On line request form found on web page 
Barnet (New) www.barnet.gov.uk/testandtrace 0800 316 2430 9am-5pm (Mon-Fri) testandtrace@barnet.gov.uk
South Gloucestershire (New) https://beta.southglos.gov.uk 01454 864040 9 – 5 weekdays only
4.30pm Fri
covid.support@southglos.gov.uk
Middlesbrough (New) www.middlesbrough.gov.uk 01642- 728272 9am-5pm (Mon-Fri) ehts@middlesbrough.gov.uk 
Redcar and Cleveland
Borough Council (New)
www.redcar-cleveland.gov.uk 01642 774774 9am-5pm (Mon-Fri) TrackandTraceCOVID@redcar-cleveland.gov.uk