Clinical Contact Caseworker

FAQ's

Outbreak Taskforce


This table details the specific contact details for each local authority covered by enhanced local contact tracing under the Outbreak Taskforce - these details are to be provided to index cases who require additional local support to self-isolate

Area / Region Web address Phone number Opening hours (phone) Email address
All areas in Hertfordshire (New) https://www.hertshelp.net/hertshelp.aspx 0300 123 4044 8am – 8pm, Monday - Friday and 10am - 6pm, Saturday and Sunday Info@hertshelp.net
Barking and Dagenham https://www.lbbd.gov.uk/ 0208 227 5743 9am-5pm Monday to Friday David.fleming@lbbd.gov.uk
Gary.jones@lbbd.gov.uk
Meribel.mujhi@lbbd.gov.uk
Angelique.Chevelleau@lbbd.gov.uk
Barnsley https://www.barnsley.gov.uk/ 01226 774666 Mon to Fri 9am - 5pm Covid19supportservice@barnsley.gov.uk
Bedford Borough www.bedford.gov.uk/covid19 01234 718 101 9am to 5pm (Mon to Fri)
Birmingham www.birmingham.gov.uk/coronavirus_advice 0121 303 1116 9am to 5pm (Mon-Fri)
Blackburn w Darwen www.blackburn.gov.uk/coronavirus
Blackpoool www.blackpool.gov.uk 0808 1963080 9am to 5pm (Mon - Fri) helpneeded@blackpool.gov.uk
Bolton www.bolton.gov.uk 01204 337221 8.30am to 5.30pm (Mon - Fri)
9am to 1.30pm (Sat)
shielded.covid19@bolton.gov.uk
Bradford www.bradford.gov.uk/health 01274 431 000 9am to 5pm (Mon to Fri)
Brent http://brent.gov.uk/ 020 89374 899 9am-5pm Monday to Sunday coronavirus@brent.gov.uk
Burnley www.burnley.gov.uk 01282 686402 9am to 5pm (Mon - Fri) Contact@burnleytogether.org.uk
Bury www.bury.gov.uk 0161 253 5353 9am to 5pm (Mon - Fri)
Calderdale www.calderdale.gov.uk/v2/coronavirus 01422 392 890 9am to 5pm (Mon to Fri)
Camden www.camden.gov.uk 0207974444 option 9 9am-5pm Contacttracing@camden.gov.uk
Central Beds www.centralbedfordshire.gov.uk 0300 300 8900 9am to 5pm (Mon to Fri)
Cherwell https://www.cherwell.gov.uk/ 01295 227051 8.30 – 17.00 – Mon -Fri cdc.shield@cherwell-dc.gov.uk
Cheshire https://livewell.cheshirewestandchester.gov.uk 0300 123 8123 9am-6pm Weekdays enquiries@cheshirewestandchester.gov.uk
Chorley www.chorley.gov.uk/testandtrace 01257 515151 8am-6pm Mon-Fri contact.tracing@chorley.gov.uk
City of London www.cityoflondon.gov.uk/footer/covid-19 0207 606 3030 9am-5pm (Mon-Fri) col-covid-19@cityoflondon.gov.uk
Essex https://www.essexwellbeingservice.co.uk/ 0300 303 9988 8am to 7pm Monday to Friday, and 10am to 2pm on Saturdays provide.essexwellbeing@nhs.net
East Riding https://emergency.eastriding.gov.uk 01482 393919 Monday - Friday 9am - 5pm
Enfield, London https://new.enfield.gov.uk 0208 379 1000 9am to 5pm contact.tracing@enfield.gov.uk
Gloucestershire https://www.gloucestershire.gov.uk 01452-583519 Mon - Fri 9.00am – 5.00pm
Hackney www.hackney.gov.uk/coronavirus-support 0208 356 8000 9am-8pm (Mon-Fri)
9.30am-6pm (Sat-Sun)
testandtrace@hackney.gov.uk
Halton https://www3.halton.gov.uk/ 0151 511 5200 9+5 mon-fri and 10-1 sat and sun Public.health@halton.gov.uk
Hammersmith and Fulham www.lbhf.gov.uk/coronavirus-covid-19 0800-145-6095 Monday to Friday 9am to 6pm and Saturday 10am to 2pm
Sunday Closed
can@lbhf.gov.uk
Harrow www.harrow.gov.uk 020 8901 2698 Mon to Fri 9am - 5pm
Herefordshire https://www.herefordshire.gov.uk/covid19help 01432 260027 8.30 – 17.00 – Mon -Fri talkcommunityhelpline@herefordshire.gov.uk
Hillingdon https://www.hillingdon.gov.uk 020 3949 5786 9am-5pm Monday to Sunday COVID19Hub@hillingdon.gov.uk
Hounslow www.hounslow.gov.uk 020 8583 2000 Monday – Friday 9am -6pm PublicHealth@hounslow.gov.uk
Hull http://www.hull.gov.uk 0808 196 3646 Monday - Friday 9am - 5pm COVID19.CommunitySupport@hullcc.gov.uk
Hyndburn www.hyndburnbc.gov.uk/coronavirus 01254 388111 9am to 5pm (Mon - Fri) enquiries@hyndburnbc.gov.uk
Kensington and Chelsea www.rbkc.gov.uk 02073614326 Monday-Friday 9 am – 5pm
Sat -Sun 10am -2pm
C19Hub@rbkc.gov.uk
Kingston www.kingston.gov.uk 020 8547 5000 Monday to Saturday 8am to 8pm covid-19support@kingston.gov.uk
Knowsley https://www.knowsley.gov.uk/community-hub 0800 073 0043 Monday to Friday 9am to 5pm Coronavirus.helpine@knowsley.gov.uk
Lambeth https://www.lambeth.gov.uk 020 7926 2111 Mon-Fri 4-8pm
Sat/Sun 2-5pm
contacttracing@lambeth.gov.uk
Leicester City Council www.leicester.gov.uk/your-council/coronavirus 01164 541 019 9am to 4pm (Mon to Fri) c19support@leicester.gov.uk
Leicestershire https://www.leicestershire.gov.uk 0116 3052499 8.30am – 5pm mon - thurs & 4.30pm friday LCCOutbreakResponse@leics.gov.uk
Leicestershire County www.firstcontactplus.org.uk 01163 052 499 9am to 5pm (Mon to Fri)
Lincolnshire https://www.lincolnshire.gov.uk 01522 782189 Mon – Fri9:00-17:00
Liverpool liverpool.gov.uk/covidsupport Public Health Helpline: 0151 233 3016
COVID Support 0151 233 3066
Monday-Thursday 8am-6pm, Friday 8am-4pm) CovidTestTrace@liverpool.gov.uk Public Health
WorkForcePlanning@liverpool.gov.uk Covid Support
Fiona.Heron@liverpool.gov.ukCovid support
https://www.islington.gov.uk
https://directory.islington.gov.uk
020 7527 8222 or 020 7527 1900 Monday – Friday 9am -6pm
London Borough of Bromley www.bromley.gov.uk/covid-19 0208 313 4484 Mon to Fri 8am-8pm ContactTracing@Bromley.gov.uk
London Borough of Ealing WWW.ealing.gov.uk 020 8825 6500 10am-7pm weekdays 10am-1pm weekends EalingLECT@ealing.gov.uk
London Borough of Lewisham www.Lewisham.gov.uk 0208 314 9111 Monday – Friday 11am to 7pm
Saturday and Sunday 10am to 4pm
TestandTrace@lewisham.gov.uk
London Havering www.havering.gov.uk 0800 368 5201 Mon-Fri 9am – 5pm
Out of hours emergency only support Sat & Sun 11am – 4pm
Covid19support@havering.gov.uk
Westminster London www.westminster.gov.uk 020 7641 1222 09:00 – 17:00 Monday to Friday westminsterconnects@westminster.gov.uk
Redbrige London www.redbridge.gov.uk 020 8708 2205 7 days a week 8am-6pm Monday to Friday, 10-2pm Saturday and Sunday RedbridgeCommunityContactTracing@redbridge.gov.uk
Luton www.luton.gov.uk 01582 548 955 9am to 5pm (Mon to Fri)
Manchester www.manchester.gov.uk Tel 0800 234 6123 or text 07860 022 876 9am to 5pm (Mon - Fri) and
10am to 2pm (Sat)
COVIDsupport@manchester.gov.uk
Medway https://www.medway.gov.uk 01634333103 Mon to Fri 9am - 5pm emergency.foodproject@medway.gov.uk
Merton www.merton.gov.uk 020 8274 5722 Monday to Saturday 8am to 8pm RSPtestandtrace@merton.gov.uk
Milton Keynes www.milton-keynes.gov.uk/coronavirus 01908 252 398 9am to 5pm (Mon to Fri)
Newham Newham COVID-19 Helpline 0207 473 9711 7 days a week, 1-7pm covidhelp@community-links.org
Norfolk www.norfolk.gov.uk 01603 223392 (option 5) 9am to 5pm (Mon - Fri)
North Lincolnshire www.northlincs.gov.uk 01724297000 – Press 1 10am to 8pm 7 days a week contactracing@northlincs.gov.uk
Lancaster http://www.lancaster.gov.uk/sites/coronavirus-information 01524 882000 8am – 6pm Mon – Fri
10am – 3pm Sat and Sun
TestAndTrace@lancaster.gov.uk
St Helens https://www.sthelens.gov.uk/ 01744 676767 Mon to Fri 9am - 5pm contactcares@sthelens.gov.uk
North Yorkshire www.northyorks.gov.uk 01609 780780 8:00 – 17:00 week days
Northamptonshire www.northamptonshire.gov.uk 0300 126 1000 (select 5) 9am to 5pm (Mon to Fri)
Nottingham City https://www.nottinghamcity.gov.uk/coronavirus-covid-19 0115 915 5555 Monday to Fri 9am and 5pm
Nottinghamshire https://www.nottinghamshire.gov.uk 0300 500 8080 Mon-thurs 8 am to5.30 pm
Fri 8 am to 5pm
Oldham www.oldham.gov.uk/coronavirus 0161 770 7007 or text 07860 022876 9am to 5pm (Mon to Fri)
Oxford City https://www.oxford.gov.uk/ 01865 252033 or 01865 252825 8.30 – 17.00 – Mon -Fri localitytrackandtrace@oxford.gov.uk
Pendle www.pendle.gov.uk/communitysupporthub 01282 661743 9am to 5pm (Mon to Fri)
Peterborough www.peterborough.gov.uk/coronavirus 0345 045 5219 8am to 6pm (Mon to Fri) and 9am to 1pm (Sat)
Portsmouth www.portsmouth.gov.uk 023 9260 6562 Mon to Fri 9am - 5pm publichealth@portsmouthcc.gov.uk
Preston www.preston.gov.uk 01772 906778 9am to 5pm (Mon - Fri) info@preston.gov.uk
Reading Borough Council https://www.reading.gov.uk 0118 937 3797 Mon-Fri 9am-5pm LocalContactTracing@reading.gov.uk
Ribble Valley https://www.ribblevalley.gov.uk/ 01200 425111 8.30 – 17.00 – Mon -Fri
Richmond www.richmond.gov.uk 020 8274 5722 Monday to Saturday 8am to 8pm RSPtestandtrace@merton.gov.uk
Rochdale www.rochdale.gov.uk/coronavirus 01706 923 685 9am to 5pm (Mon to Fri)
Rossendale https://www.rossendale.gov.uk 01706 252510 direct line
Or 01706 217777
Mon-Fri - 8am – 5pm contacttracing@rossendalebc.gov.uk
Rotherham www.rotherham.gov.uk 01709 807319 Monday – Friday 9am -6pm RotherhamCommunityHub@rotherham.gov.uk
Royal Borough of Greenwich, London http://royalgreenwich.gov.uk/testandtrace 020 8921 2425 08:00-20:00hrs 7 days a week contact-tracing@royalgreenwich.gov.uk
Royal Borough of Windsor and Maidenhead https://www.rbwm.gov.uk
http://scripts.rbwm.gov.uk
0203 5148117 Monday-Friday 9am-4pm
Rutland https://www.rutland.gov.uk 01572 729603 9.am– 5pm mon - thurs & 4.30pm Friday enquiries@rutland.gov.uk
Salford www.salford.gov.uk 0800 952 1000 8.30am to 5pm (Mon - Sat)
10am to 6pm - (Sunday)
Sandwell www.sandwell.gov.uk/coronaviruscommunitygroups 0121 726 3983 9am to 5pm (Mon to Fri)
Sefton www.sefton.gov.uk/covid19 0345 140 0845 option 3 8am-6pm: Monday to Friday 10am-4pm:
Saturday and Sunday10am-4pm
Covid19.ContactCentre@sefton.gov.uk
Sheffield www.sheffield.gov.uk/coronavirus 0114 2734567 – Option 0 Mon - Sun 8:45am to 4:45pm
Slough www.slough.gov.uk Not shielding but need support - 01753 475111
Shielding / vulnerable - 01753 944198
8.30am-5pm (Mon-Sat)
10am-6pm (Sun)
Somerset www.somerset.gov.uk/coronavirus 0300 790 6275 9am to 5pm (Mon to Fri)
South Oxfordshire www.southoxon.gov.uk/covid19 01235 422600 8.30 – 17.00 – Mon -Fri customercontactcovid@southandvale.gov.uk;
South Ribble ww.southribble.gov.uk 01772 625688 Monday to Friday 8AM to 8PM info@southribble.gov.uk
Southend-on-Sea https://www.southend.gov.uk 01702 212497 08:45 – 17:00
Southwark www.southwark.gov.uk 2039954018 9am-5pm (Mon-Sun) testandtrace@southwark.gov.uk
Staffordshire www.staffordshire.gov.uk 0300 111 8010 9am to 5pm (Mon to Fri) staffordshirecares@staffordshire.gov.uk
Stockport www.stockport.gov.uk 0161 217 6046 9am to 5pm (Mon – Thurs)
9am to 4.30pm (Friday)
Stoke on Trent https://www.stoke.gov.uk/site/ 01782 234234 Mon - Thurs 9am until 5pm/
Fri - 9am until 4:30pm
communities@stoke.gov.uk
Suffolk https://www.suffolk.gov.uk 01473 938673 8am to 8pm, 7 days a week contact.trace@suffolk.gov.uk
Surrey https://www.surreycc.gov.uk 0300 200 1008 Mon to Fri 9am - 5pm
Swindon www.swindon.gov.uk/coronavirus 01793 465513 9am to 5pm (Mon to Fri)
Tameside www.tameside.gov.uk/coronavirus 0161 342 8355 Mon – Wed 8am-5pm
Thurs 8am-4:30pm
Fri 8:30am-4pm
Thurrock www.thurrock.gov.uk 01375 511005 Monday to Friday
10.00 – 16.00, 17.30 – 19.30
Saturdays 10.00 – 12.00
PublicHealth@Thurrock.gov.uk (for non-identifiable information)
thuccg.thurrockcouncilph@nhs.net (identifiable information with residents data)
Tower Hamlets https://www.towerhamlets.gov.uk 020 7364 3030 Mon-Fri 9.00pm-5.00pm https://towerhamlets-self.achieveservice.com/service/COVID_19_Self_Isolation_Support_Request
Trafford www.trafford.gov.uk 0300 330 9073 8.30am to 5.30pm (Mon - Fri)
Vale of White Horse www.whitehorsedc.gov.uk/covid19 01235 422600 8.30 – 17.00 – Mon -Fri customercontactcovid@southandvale.gov.uk;
Wakefield https://www.wakefield.gov.uk 0345 8 506 506 option 3 9-5pm Monday to Friday
Walsall www.walsall.gov.uk 0121 380 6690 9am to 5pm (Mon to Fri) COVID-19communityhelp@walsall.gov.uk
Waltham Forest https://www.walthamforest.gov.uk 020 8496 3000 and 02084961400 9am – 7pm wfdirect@walthamforest.gov.uk
Wandsworth www.wandsworth.gov.uk 020 8274 5722 Monday to Saturday 8am to 8pm RSPtestandtrace@merton.gov.uk
Warrington https://www.warrington.gov.uk/ 01925 443322 Monday – Friday 9am -6pm WBCContactTracing@warrington.gov.uk
Watford & Three Rivers www.hertshelp.net 0300 123 40 44 8am and 6pm Monday to Friday info@hertshelp.net
West Berkshire http://info.westberks.gov.uk/supporthub 01635 503579 8:30am to 5pm, Monday to Thursday
8:30am to 4:30pm on Fridays
westberksbct@westberks.gov.uk
West Lancashire https://www.westlancs.gov.uk 0800 616667 Monday to Friday 9am to 5pm.
West Oxfordshire https://www.westoxon.gov.uk/ 01993 861077 8.30 – 17.00 – Mon -Fri Community.support@westoxon.gov.uk
Wigan www.wigan.gov.uk 01942 489018 8am-6pm (Mon-Fri)
Wiltshire / South West https://www.wiltshire.gov.uk 0300 003 4576 9am-5pm Monday to Sunday wellbeinghub@wiltshire.gov.uk
Wirral www.wirral.gov.uk 0151 666 5050 0900-1700 Monday-Friday
Wokingham https://www.woking.gov.uk/ 0300 330 1189 Monday-Friday 9am-5pm and Saturday 9am-1pm supervisor@citizensadvicewokingham.org.uk
Wyre Council https://www.wyre.gov.uk/ 01253 891000 8.30 – 17.00 – Mon -Fri mailroom@wyre.gov.uk
York https://www.york.gov.uk/coronavirus 01904 551550 8.30am to 5.30pm covid19help@york.gov.uk
Buckinghamshire (New) http://www.buckinghamshire.gov.uk/ 01296 395000 or 01296 585167 Mon - Fri 9.00am – 5.00pm contacttracing@buckinghamshire.gov.uk
Cambridgeshire (New) https://www.cambridgeshire.gov.uk 0345 045 5219 Mon - Fri 9.00am – 5.00pm
Cheshire West and Chester – North West England (New) https://www.cheshirewestandchester.gov.uk 0300 123 8123 9 – 6 Mon-Friday
9 – 12.30 Sat-Sunday
customerservices@cheshirewestandchester.gov.uk
Derbyshire (New) https://www.derbyshire.gov.uk 01629 535091 Mon to Fri 9am to 5pm ASCH.communityresponseunit@derbyshire.gov.uk
Dudley (New) https://www.dudley.gov.uk 01384 818886 or 0300 3302 152 Monday – Friday 9-5 ContactTracing@dudley.gov.uk
Kent / South East England (New) https://www.kent.gov.uk 03000 41 92 92 Mon- Sunday - Any time
Kirklees (New) https://www.kirklees.gov.uk/ 0800 4561114 24 hours a day, 7 days a week
Wakefield (New) https://www.wakefield.gov.uk 0345 8 506 506 option 3 9-5pm Monday to Friday
Yorkshire and the Humber (New) https://www.wakefield.gov.uk/ 01924 482119 12.30 – 8.30 7 days a week lcts@wakefield.gov.uk
Solihull (New) https://www.solihull.gov.uk 0121 704 6000 Mon to Fri 9am to 5pm
West Sussex (New) https://www.westsussex.gov.uk 033 022 27980 8am-8pm 7 days a week Communities@westsussex.gov.uk
Eastbourne and Lewes (New) https://www.lewes-eastbourne.gov.uk 01323 679722 8.30am to 5pm Monday to Friday
Rother (New) https://www.rother.gov.uk 01424 787000 (option 4) 9am to 5pm Monday to Friday
Hastings (New) https://www.hastings.gov.uk 01424 451019 9am to 5pm Monday to Friday
Wealden (New) https://www.wealden.gov.uk 01323 443322 9am to 5pm Monday to Friday
Plymouth / South West (New) www.plymouth.gov.uk 01752 668000 09:00 – 17:00 Monday to Friday