Help and Support

Your NHSP onsite Trust Services team is available Monday to Friday to help solve any issues you may have.

The onsite Trust Services team is there to manage the relationship between your Trust and NHS Professionals. They support the partnership and ensure you receive a high-quality service.

Paid Leave FAQs

With NHS Professionals, you earn annual leave for every hour you work (not including lunch or tea breaks). You will start building holiday from the first shift you work for NHSP.
Yes. You can cancel booked leave up to 2 hours before your leave is due to end. For example, if your booked leave was due to end at 17:00 today, you’ll have until 15:00 to cancel your leave.

If you don’t use all the hours you have earned before your annual leave year ends, you will lose it, so please remember to book in your paid annual leave before it expires.

To book paid annual leave, simply log onto the Holiday Booking system, or access it directly from My:Bank.Your username and password for the holiday booking system will be the same as the one you use to login to My:Bank.

Follow the step by step guide to book your holiday today.

Please remember, you can only book a holiday shift if the hours you have earned is equal to or greater than your average shift length over a 12-week period e.g. if you have earnt 3.21 hours and your average shift length is 6 hours, you can only book a holiday shift once your earnt hours reaches 6 hours or more.

You can cancel booked leave up to 2 hours before your leave is due to end. 

For example, if your booked leave was due to end at 17:00 today, you’ll have until 15:00 to cancel your leave.  

To cancel your leave:

Go to the Holiday History page in Holiday Bookings

If there are 2 or more hours left before the leave is due to end, there will be a button visible to cancel the leave. 

All cancelled hours will be returned to your accrual. 

To view how many hours you have accrued, simply log onto the Holiday Booking system, or access it directly from My:Bank

Your username and password for the holiday booking system will be the same as the one you use to login to My:Bank.

For any holiday enquires please email holidaypay@nhsprofessionals.nhs.uk with full details of your enquiry including your full name and date of birth so that we can better answer your enquiry.

There is no limit to how much annual leave you can take any given time. However, you can only book a holiday shift if the hours you have earned is equal to or greater than your average shift length.

The standard rate of holiday accrual for all bank members is 12.07% of the hours worked. This is worked out to allow you to earn up to 28 days (5.6 weeks) annual leave in a year (46.4 weeks) based on a full-time week of 37.5 hours.

If you work less than the full-time hours, you will still accrue annual leave at 12.07% of the hours worked.

With the Agency Worker Regulations (AWR) status means that you would be entitled to enhanced annual leave and can earn up to 35 days a year.

When you book a holiday shift through the holiday booking system, it will automatically authorise and release the timesheet for payment, and you will be paid in the same way as your bank shifts.

This will show on your payslip as ‘Rest Day’.

Within one month of when your holiday hours are due to expire, the Holiday Booking system will allow you to book holiday that is shorter than your average shift length.

When you attempt to book a holiday shift, a box will appear with number of hours due before your end date. Simply tick the box and submit the holiday for your chosen date.

AWR stands for Agency Worker Regulations, this is where an individual has worked at the same Trust under the same assignment code for 12 or more working weeks.

If this applies to you, the status on your My:Bank profile will automatically be updated with a ‘Yes’ under the AWR heading. This will mean you will be entitled to accrue holiday at an enhanced rate.

Your annual leave is calculated based on your average shift length and pay rate over the previous 52 weeks of work, known as a ‘calculation reference period’. If you have not worked in the previous 52 weeks, the annual leave available to take will be based on the average shift length and pay rate over the period that you have worked until then.

You can book a holiday shift at any time, there are no restrictions on the day and times you can take holiday.

Holiday shifts can be booked up to 1 (one) hour before the desired holiday period start time.

Each bank member will have a personalised annual leave start and end date.

The start of your annual leave year depends when you work your first shift with NHSP. For example, if you joined NHSP on 05/03/19, but booked your first shift on 01/04/19, your annual leave year will start from 01/04/19 and will end 12 months later on 31/03/20.

More information on this can be found in the Section 10 of the new Flexible Worker registration document.

Your annual leave entitlement will be updated within a day from when you release a timesheet on your profile. 

Annual leave earned in month 12 (final month) of your individual annual leave year can be carried forward into the first month of your next annual leave year, providing your timesheet is released. 

However, you will need to use any leave earned in month 12 by the end of the first month of your new annual leave year, hence the second expiry date. 
The second set of accrual hours and expiry date showing on your My:Bank relate to alteration hours that are due to expire before the end of your personalised annual leave year. Where you have alteration hours that are not due to expire before the end of your annual leave year, these will be included with your other leave accrual figure, therefore it will appear as a single figure and expiry date on your profile.

Alteration hours are manual adjustments which have been made to your profile. If alteration hours have been applied to profile, you can view these under the ‘Total Alteration Hours’ section at the bottom of the page. This will show the number of hours added/subtracted and details of when these will expire.

Your AWR will reset to ‘No’ if you do the following:

  • Work a series of shifts under more than one assignment code
  • Have a break of 6 weeks or more between shifts
  • Work shifts at a different Trust.

There are two reasons why you may not have accrued any leave against shifts:
     • You haven’t released your timesheet on time. To accrue annual leave, you must release timesheets for any shifts worked in the same annual leave year. For example, if your new holiday year has begun and you then release timesheets for shifts worked for the previous holiday year, you will not accrue any paid annual leave against those timesheets.
     • You have worked an On-Call shift. On-Call shifts are considered Non-Standard shifts and due to this you will not accrue leave against this shift type.

Shift booking success tips

Demand is continuing to increase for Alliend Health Professionals, Healthcare Scientists and PSS roles within our partner NHS Trusts. For more information about the placement opportunities available to you, email ahp&hcs@nhsprofessionals.nhs.uk

To sit an IAC paper you must have evidence that you have worked 6 months or a minimum of 48 shifts in a relevant area in the last two years.

Are your specialties up to date? 

Did you know that you can work locum shifts in more than one specialty if you have the relevant qualifications and experience? Keeping your account up to date will maximise your opportunity to get more placements that meet your skillset.

 

Be flexible - there may be shifts in other departments or sister Hospitals within the Trust. At times you may be asked to move to a different area to help with patient demand.

 

Contact your dedicated Placement Consultant – Keep in touch with you local Placement consultant and let them know your preferred availability. They will let you know when any suitable placements come up.

NHS Professionals do not add CSW codes to RN profiles.
To have a code added you must have:

  • 6 months experience or a minimum 48 shifts in the relevant area which has been gained in the last two years
  • Successfully completed the relevant Interview and Assessment Centre (IAC) paper for the area.

Demand is continuing to increase for Non Clinical workers within our partner NHS Trusts. For more information about the placement opportunities available to you, email a&c@nhsprofessionals.nhs.uk

1. Check daily for short notice shifts - The best times to login to My:Bank to check for shifts each day are:  

  • Morning between 9-10am
  • Afternoon 12-1pm
  • Evening - 4-5pm

2. Update your availability within My:Bank - If you select when you are available for shifts on your My:Bank profile, you will see all vacant shifts that match your assignment codes.

3. Short notice shift pool– Did you know, you can ask to be added to your local short notice shift pool. Contact your local team and let them know your preferred availability.

4. Be flexible - there may be shifts in other areas of the hospital or at neighbouring Trusts. At times you may be asked to move to a different area to help with patient demand, so being flexible is key to shift success!

5. Are your assignment codes up to date?  Ensuring they are will maximise your opportunity to see more shifts that meet your skillset. Find out more about assignments codes here

All IAC papers are taken under exam conditions at one of NHS Professionals formal IACs.
To work in any area of a Trust you must already have the relevant experience of 6 months or 48 shifts in the previous two years. NHS Professionals do not offer supervised placements.

In line with DHSC guidance, you can take special leave with pay for the recommended period of self-isolation or sickness with COVID-19. Your health and safety is our priority and this special pay provision is in place to ensure you are not financially disadvantaged during the COVID-19 pandemic.You will receive the normal shift payment for pre-booked shifts during any period of self-isolation or sickness with COVID-19. Please cancel out of the pre-booked shifts using the option "self-isolation" and then fill in our self isolation form hereThese shifts will be automatically released on your behalf.This method will create greater equity for all workers supporting Trusts at this critical time, regardless of contractual arrangements. 

 

You can check your previously booked shifts on My Bank 10 days after they were due to be worked, please do not call or email our service centre to follow up before the 10 days as we are currently experiencing very high call and email volumes and we may not be able to respond to you. We will do everything we can to process the shifts quicker than this however we have a significant number of self-isolation requests and queries to process.  If after 10 days you are unable to see these shifts please do contact us. Thank you for your patience and understanding.

 

For any another medical condition, NHS Professionals and Doctors Direct have a sick pay policy in place. Although there is no legal obligation to offer Statutory Sick Pay (SSP), it is usual that the equivalent of SSP is paid to our workers.

The safety of our bank members is always our priority and we work in partnership with our NHS Trust partners at all times to ensure this and maintain the highest standards of infection control. In relation to the current situation around COVID-19, if, as part of your shift, you are asked to work in an area where there are patients who have contracted the virus or are suspected to have done so, we will work with the Trust to ensure you have all the necessary PPE and Fit Testing as appropriate. If you are not asked to work in one of these affected areas as part of your shift, then PPE and Fit Testing will not be necessary.

Details on how to book a COVID-19 test can be found here - https://www.gov.uk/coronavirus 

Please visit the NHS website on coronavirus for all the details and symptoms here.
As NHS workers, we work as a team and refusal to care for the patient puts the team and the patients at risk. It is of course reasonable to express concern if you don’t feel confident and to ask questions to make sure that you do understand.  Undertaking work in the NHS does mean that these situations will occur, and staff are expected to provide care as usual. Trusts have plans in place to ensure that safety of staff is paramount in these situations. This includes training and protective equipment and clothing if necessary. This will differ from Trust to Trust so please speak to your local team for further information. You will not be asked to do anything that you don’t feel appropriately trained to undertake however, the Trust will ensure that you are well informed, suitably trained and have the correct equipment if necessary.
In this scenario, please immediately express your clinical concern regarding your PPE and ask questions to make sure that you understand the request.  After listening to the response, if you do not believe that the PPE provided to you aligns with Trust policy, please politely refuse, and inform NHS Professionals or Doctors Direct at the earliest opportunity through the pandemic planning email address: pandemicplanning@nhsprofessionals.nhs.uk.
  

With effect from Monday 20th April 2020, bank workers who are displaying symptoms consistent with COVID-19 can be tested to confirm whether they have the virus. 

In order to be booked for testing, the bank member must complete the self-isolation form on the NHSP website. - see below Once they have submitted this form, their details will be passed to the  NHSP central database for those requiring testing. All forms submitted prior to 3pm each day will receive a text message with a QR code for testing the following day.

 

*Please note: You may not receive a text message, if it is over 3 days from presenting symptoms or if tests are not available in your area.

Please note: If family members (in the same household) are displaying symptoms they can also be tested (over the age of 5).

In line with DHSC guidance, you can take special leave with pay for the recommended period of self-isolation or sickness with COVID-19. Your health and safety is our priority and this special pay provision is in place to ensure you are not financially disadvantaged during the COVID-19 pandemic.You will receive the normal shift payment for pre-booked shifts during any period of self-isolation or sickness with COVID-19. Please cancel out of the pre-booked shifts using the option "self-isolation" and then fill in our self isolation form by clicking the button below. These shifts will be automatically released on your behalf. This method will create greater equity for all workers supporting Trusts at this critical time, regardless of contractual arrangements. 


Self Isolation form


You can check your previously booked shifts on My Bank 10 days after they were due to be worked, please do not call or email our service centre to follow up before the 10 days as we are currently experiencing very high call and email volumes and we may not be able to respond to you. We will do everything we can to process the shifts quicker than this however we have a significant number of self-isolation requests and queries to process.  If after 10 days you are unable to see these shifts please do contact us. Thank you for your patience and understanding.
 

For any another medical condition, NHS Professionals and Doctors Direct have a sick pay policy in place. Although there is no legal obligation to offer Statutory Sick Pay (SSP), it is usual that the equivalent of SSP is paid to our workers. 

The health and social care systems and public health authorities in all parts of the UK have cascaded information widely to all health professionals on steps to take if they identify patients who may have COVID-19. Visit the official NHS website here.
Bank members and locum doctors can book holiday as usual, but we would always encourage our workers to try and support patients and staffing in their Trusts.
You only need to not attend work if you recognise the symptoms described and have been advised to self-isolate by the 111 online service, a medical professional or your Trust.  Please see question 3 for the NHSP process for self-isolation.

Our Trusts always welcome those wanting to book shifts and help support staffing and patient care. If you would like to help the NHS, especially during the pandemic, please register to join the NHS Bank here. If you already a bank member, simply log on to My:Bank to see what shifts are available.

It is important to remain calm and not make assumptions. This is the time of year where many people have cold-like symptoms which may not be related to the virus at all. In the first instance, please speak to your line manager, and, in the event that you have to leave work, please inform NHSP or Doctors Direct in the normal way.

Doctors Direct

Doctors Direct is a medical locum service by NHS Professionals. We provide NHS Trusts across the UK with a bank of temporary, flexible doctors. Our service saves money for NHS Trusts because, while we offer the same salaries as independent agencies, we don’t charge the same expensive fees and profits we make go straight back into the NHS.

We have team members based at each of our Partner Trusts, who provide support and assistance wherever necessary, as well as a dedicated Head Office team, who manage staff supply and demand right across the country.

You need at least six months’ experience, gained in the NHS within the last two years.

Once registered with Doctors Direct you will be assigned a dedicated consultant, who will keep you informed of any suitable placements that come up. You can also see all available shifts on NHSP:Connect.

Doctors will either have a standard rate or personalised rate. The standard rate is linked to your grade and speciality, but the rate varies between Trusts so there is no specific salary for a grade or specialty.

Just click the ‘Joining NHSP’ tab on this website and follow the simple instructions on the page. Alternatively, email a copy of your CV to doctors@nhsprofessionals.nhs.uk. A member of the recruitment team will aim to be in touch within 48 hours.

You can contact the Doctors Recruitment team by:

Yes. Many doctors who are substantively employed at Trusts work additional shifts through Doctors Direct. You can view our simple Bank Exclusive joining route here.

Just click the ‘Joining NHSP’ tab on this website and follow the simple instructions on the page, depending on which route you wish to join Doctors Direct through.

If you are applying to join through a Bank Exclusiveroute (to work at one Trust only that you are currently substantively employed by or known to) once you have completed the initial application you will be directed to your Trust Liaison Coordinator or Doctors Account Coordinator who will verify your documents.

If you are completing a full bank application(to work at more than one of our client Trusts) the first stage begins soon after you register your interest, this is our screening process. After this you’ll be required to complete a full application and meet with a Doctors Direct representative for your documents to be verified. 

We also complete pre-employment checks, including a DBS, Occupational Health clearance and professional reference checks. Once you have passed these, you will be sent a welcome pack including your new ID badge.

For more information about DBS checks, visit the dedicated government website.

If you just want to work at one Trust, you can register using our Bank Exclusive process, as stated within the “What is the recruitment process?” question. You will also be able to start work and get paid sooner.

If you want to work Doctors Direct shifts at a range of Trusts you will need to go through the full bank application process before you can start work.

You will find a Doctors Direct office at each of our client Trusts, where a Trust Liaison Coordinator will be able to verify your documents. You can also get your documents verified by a member of the Doctors Recruitment team. Email the team at doctors@nhsprofessionals.nhs.uk or call them on 0333 014 3652.

Please allow up to half a day for the process. This will enable us to meet you and to assess your experience and skills. It will also give you the opportunity to find out more about us.

You need to provide two references if applying through our full bank process (to work at more than one of our client Trusts) If you are applying for a Consultant post you will need to provide three. References are important because they allow us to confirm who you are and that you meet the high standards required by Doctors Direct.

Your referees should be supervisors (Consultants) who have worked with you in the last 12 months. If you are a Consultant, one of your referees should be the Medical Director from the Trust you most recently worked for.

Yes, however if you have up-to-date Occupational Health records you may not need further immunisation/vaccinations.

We'll get in touch whenever a post comes up that suits your skills and experience. You can also put yourself forward for shifts on NHSP:Connect, our online system. It’s also possible to contact the Trust directly, so their Booking Manager can log you on the system.

Locums working through Doctors Direct will be paid

You can email holidaypay@nhsprofessionals.nhs.uk, to find out how many hours you have accrued. Paid annual leave cannot be accrued if you have worked locum shifts through Direct Engagement. If you are booked through Direct Engagement, you receive your paid annual leave at the same time as you receive payment for your locum shift 

As a member of Doctors Direct you are able to join our NHS Professionals NHSP Stakeholder pension plan. If you are working through Direct Engagement you will be eligible to join the NHS Pension.

We run a wide range of events to help our Doctors continue their professional development throughout their time with us.

We run Study Days for our doctors to support with Continued Professional Development points – approved by the Royal College of Physicians. These have included topics such as Emergency Medicine/Obstetrics & Gynaecology updates, Cognitive Bias & Dissonance, Managing Conflict and Capacity, Consent & Candour to name a few. 

All the Study Days have been well received by the attendees with feedback such as:

“It was a really good, helpful Study Day. Very nice environment and presentations. Doctors Direct should keep on conducting such activities for Doctors. All presentations were useful for me”

“Well thought out day of presentations, very interactive”

A TLC’s (Trust Liaison Coordinator) and Doctors Account Coordinators are based at our Partner Trusts, they provide dedicated on-site support to our flexible workers and Partner Trusts.

Each of our Partnered Trusts has their own TLC or Doctors Account Coordinator. Call us on 03330 143 652 to get the contact details for your local on-site team.

It is the professional duty of the doctor themselves to ensure that they are safe to return to clinical practice

Doctors must identify and address issues arising from absence and help set in place the necessary processes to support them to update their skills and knowledge. This process is likely to require collaboration with bodies including their employer, designated body, appraiser, etc.

The Doctor’s Clinical Governance department can support with putting the necessary processes in place in collaboration with the doctor and a suitable Client Trust to prepare the doctor for returning to a clinical setting. Please contact DoctorsRevalidation@NHSProfessionals.nhs.uk for additional advice.

All doctors returning to practice should read the Academy of Medical Royal Colleges’ Return to Practice guidance and enact their recommendations where relevant

In addition, other organisations have issued guidance as follows: 
    o   
The Association of Anaesthetists of Great Britain & Ireland
    o   
Royal College of Obstetricians and Gynaecologists
    o   
Royal College of Paediatrics and Child Health
    o   
British Medical Association
    o   
Medical Women’s Federation

Finally, there are a number of articles about returning to practice in publications such as the BMJ. Examples are here and here.

The Doctor’s Clinical Governance department can support with putting the necessary processes in place in collaboration with the doctor and a suitable Client Trust to prepare the doctor for returning to a clinical setting. Please contact DoctorsRevalidation@NHSProfessionals.nhs.ukfor additional advice.

Send your request in writing to flexibleworkerupdates@nhsprofessionals.nhs.uk

Please contact your Trust Liaison Coordinator, who will arrange for your information to be updated.

A significant number of doctors take breaks away from clinical practice for reasons including family (e.g. maternity or paternity leave), academic research or sabbaticals for travelling and evidence suggests that clinical skills are lost rapidly during time away from practice

Therefore, when doctors return to work after a break they should do so in a way which prioritises patient safety and minimises professional risk to themselves

General FAQs

No, as a Flexible Worker you are not entitled to compassionate leave. You are registered with NHS Professionals under a Registration Document and there is no obligation for you to accept shifts.
If you need to cancel a shift then please let us know as soon as possible. You can do this using My:Bank or by contacting the Service Centre on 0333 240 7552.
Yes, in most circumstances. Please refer to your code of behaviour.

Flexible workers wishing to obtain their P45 can resign by emailing:

flexibleworkerupdates@nhsprofessionals.nhs.uk

P45's can take up to 6 weeks to be issued.
You will need to visit your local Client Relationship team to verify your original change of name documents (marriage or civil partnership certificate, divorce or civil partnership dissolution, birth certificate, deed poll certificate, gender reassignment certificate).
Assignment codes are used to describe the type of assignment undertaken by a Flexible Worker. They consist of the ‘assignment type’ and the ‘area of work’.
For example: Acute: Registered Nurse (RN), General (00) = RN00

Nurses, midwives and care support workers must wear an NHS Professionals uniform, ensuring the local Trust’s uniform policy is adhered to.

Admin and Clerical Workers should wear office attire. At all times you must display your NHS Professionals identity badge. 

Under the flexible worker registration document, you are employed for the duration of a shift. On completion of a shift you are no longer an employee of NHS Professionals.
When you arrive for your shift, you should report to the ward or unit manager who will ensure that you are familiar with the ward/unit and provide any information you may need to know.

Pay and Benefits

You can view the status of your timesheet on My:Bank. Once a timesheet has been authorised, you will need to release your timesheets for payment. All timesheets released by 23:59 on Sunday will get paid on the Friday.
If you have any questions about your pay, please fill out this form.
During the course of some assignments you may be required to travel as part of your duties. Where your line manager has agreed you can claim expenses in line with Agenda for Change, you will need to get your completed expense claim form signed by the appropriate manager in the Trust. Download the Travel Expense Claim Form. Completed, signed forms should be sent to the address on the claim form. Expenses will be paid a fortnight in arrears.

Please complete the Bank details change form  and send this to the following email address sbs-s.bankdetailsnhsp@nhs.net with your name and payroll number in the subject line

You should ensure the form is sent from the email address you have registered with NHSP.

Bank details change forms cannot be sent by post.

If you are eligible for SSP please email FWHR@NHSProfessionals.nhs.uk providing your full name, date of birth, postcode and your start date & end date of your period of sickness.

To receive payment, please release your timesheet as soon as it has been authorised. You can check the status of your timesheet(s) via My:Bank

To receive payment for your shifts, you must ensure your timesheets are authorised by your ward/department manager. Once your shift has been authorised, you must release your timesheet by 23:59 hours on Sunday, in order to be paid the Friday. Please note: If it is your first shift, then you will need to release your timesheet by 23:59 Wednesday for payment the following week, Friday, however it can take up to 3 weeks in some instances. Following this you will begin the 5 day pay cycle. 

Timesheets awaiting release will appear in your notification section in My:Bank

If your shift has not been authorised, please contact your shift authoriser and ask them to approve the shift for you, so that you can release your timesheet and receive your payment on time.  

In the event that you are not able to contact your shift authoriser, or you need help using the e-timesheet system, please visit our useful forms section or contact the National Service Centre on 03332 407 552.  

You can view and download your payslips from My:Bank

 

No, please check your bank account to see if you have received payment, payslips will show in your My:Bank by midday on a Friday. 

If you have checked your bank account and no payment has been made, please check your My:Bank to ensure the timesheet(s) have been released in time.

Your very first timesheet(s) if released by Wednesday 23:59 should be paid the following week, Friday, however it can take up to 3 weeks in some instances. Following this you will begin the 5 day pay cycle (release by 23:59 Sunday for payment on Friday).

Please check through the criteria outlined in the incentive information. Incentives will be automatically applied providing you have met the guidelines specified. If you have any queries relating this please email contactus@NHSProfessionals.nhs.uk

P60's are issued annually, between 6-8 weeks after the end of the financial year (31st March).
You should contact the Scottish Widows member help desk on 0345 755 6557, Weekdays from 8am to 6pm. There is also information on their website http://www.scottishwidows.co.uk/nhsp/ . If you are unable to resolve your query with Scottish Widows you should contact the NHS Professionals Service Centre on 03332 407 552 who can transfer you to the Payroll Department.

You will need to be actively registered with NHS Professionals in order to have an active My:Bank user account. Once logged on to My:Bank, you can use use the e-Payslip feature.

 

To understand your payslip, please take a look at this guide.

Your timesheet will be visible on My:Bank (online booking system) and will show as 'Processed for Payment'. Each Friday, you will also be able to access your payslips via My:Bank.
Please contact the ward for further assistance. If they are unable to assist you, please contact the National Service Centre on 03332 407 552.
Shifts worked during 'unsocial hours' e.g. nights, weekends, Bank Holidays, are calculated in line with the Agenda for Change (AfC) rules.
Normally deadlines and/or pay days are changed to take account of holidays. Any revised details will be emailed to you at least one week prior to any changes to deadlines and/or pay days. Your NHS Professionals' on site coordinator will also be able to answer queries you have pertaining to any such changes.

Any pay will be paid directly into your bank account.

NHSP operates a weekly payroll. You will need to complete an online Timesheet for any shifts worked, which will need to be authorised and released by midnight on Sunday in order to be paid that Friday. Payslips will be available on My:Bank.

Your first payment can take up to 3 weeks to process. However, please be assured that your shifts have been processed and you will be paid.

If it has been longer than 3 weeks since your first shift, please contact our National Service Centre on 0333 240 7552.

Congratulations! Please kindly fill in the Maternity Leave Notification form (click to download) and then send it by email to Flexible Worker Human Resources (FWHR) at  fwhr@nhsp.nhs.uk and a member of the FWHR team will contact you shortly.
No, under the Registration Agreement - your Contract of Engagement, you are only employed for the duration of an assignment or series of assignments offered to you by NHS Professionals and accepted by you.

If you are unable to undertake assignments due to maternity leave, in-line with your Registration Agreement you may be entitled to Statutory Maternity Pay (SMP). To qualify for SMP you must have:

  • Worked for NHSP continuously for at least 26 weeks up to the qualifying week (15th week) before the expected week of childbirth
  • met the average weekly earnings (at least equal to the lower earnings limit for National Insurance contributions)
  • Provided sufficient notice (28 days before you want to start maternity leave)
  • Provided medical evidence of your pregnancy in the form of your MAT B1 (your MAT B1 is issued to you by your Midwife/GP sometime between your 20-26 week routine midwife check)
  • Completed the Maternity Notification form (click to download)

If you are unable to undertake assignments due to maternity leave, in-line with your Registration Agreement you may be entitled to Statutory Paternity Pay (SPP). To qualify for SPP you must have:

  • Worked for NHSP continuously for at least 26 weeks up to the qualifying week (15th week) before the expected week of childbirth
  • met the average weekly earnings (at least equal to the lower earnings limit for National Insurance contributions)
  • Provided sufficient notice (at least 15 weeks before the baby’s due date) and no later than 28 days notice should be given should you wish to change the start date of your leave once it has been confirmed
  • Provided medical evidence of your partners pregnancy in the form of a MAT B1 (a MAT B1 is usually issued by a Midwife/GP sometime between weeks 20-26 of pregnancy at a routine midwife check). We are willing to accept a verified copy if the original document should this be used by your partners employer.
  • Completed the SC3 form (click to download)
Please note: Leave cannot start before the birth. It must also end within 56 days of the baby(ies) birth date.
NHS Professionals follows the Agenda for Change pay structures for the assignment undertaken, based on the assignment codes.  There may be certain exceptions where Personalised Pay Rates are paid for specific assignments.

Recruitment


NHS Professionals operates an online application process. Please visit the 'Joining NHSP' page on our website, which provides details of the different memberships options and the recruitment process for these.

If you have attended an interview, you can check the status of your application on our recruitment portal. You will need to log in using the same details as when you made your application.
If you are applying to work as a full Bank Member, where you are able to work at any NHS Professionals Client Trust, you will require an interview. If you are applying to work at a Trust who are referring you, then an interview will probably not be required.
Yes, however if you have up-to-date Occupational Health records you may not need further immunisation/vaccinations.
NHS Professionals specialises in providing flexible workers to meet the varying needs of Trusts and therefore does not offer any permanent positions. As part of the flexible worker needs of Trusts, there are opportunities for long-term placements. Many NHS Professionals flexible workers go on to gain substantive employment within Trusts on the basis of the knowledge and experience they have gained through NHS Professionals.
Please contact our Recruitment team on 03332 407 552.

You can download and print the applicant pack from our recruitment portal. Once you have logged in, you can find the pack under 'view documents'.  If you have any problems downloading the pack or have any questions about it please contact us on 03332 407 552.

You can access your online training using the links below:

 

If you previously used MLE, you can complete your training via 

 

LearnSpace

 

If you are new to the bank or did not previously use MLE you can complete your training via

 

Skills for Health

 
As an NHS Professionals Bank Member you will be provided with two NHS Professionals uniforms. Section 3 of the applicant pack, which is provided in preparation for your interview, contains a uniform order form which you will be required to complete and bring to your interview.
Towards the end of your pre-employment checks your uniform will be ordered by your dedicated Recruitment Assistant. It will take 7-10 working days for your uniform to be delivered. Please be aware not all bank workers will require a uniform, our Recruitment Team will inform you prior to completing the recruitment process if a uniform is not required.

If you do not receive it within this time frame, please email uniform@nhsprofessionals.nhs.uk
Once you have submitted your application online, it is subject to screening.

If your application is successful you will be invited to attend a knowledge-based assessment day consisting of a face to face interview. Following a successful interview NHS Professionals will complete several pre-employment checks including a DBS (Disclosure and Barring Service), Occupational Health Clearance and professional reference checks.

You will be required to attend a 2-3 days training course depending on your preferred Trust before undertaking work opportunities. Some staff groups may also be required to complete some online training modules or attend additional training events.

On most occasions DBS (Disclosure and Barring Service) checks are completed within several weeks of the DBS office receiving your completed online form. However DBS clearance can take up to 60 days.

To check your DBS status online you will need your DBS form reference number (E) and date of birth. To obtain the reference number you can either call NHS Professionals on your normal contact number or call the Disclosure and Barring Service direct on 03000 200 190, stating the personal details required. To track online visit the Gov.uk website.

If you have signed up to the DBS Update Service and have provided us with a copy of your latest disclosure and completed the consent form, the Update Service check will be completed on the day of your successful interview with no time delay in an update being received.
Please allow up to half a day for the process. This will enable us to meet you and to assess your experience and skills. It will also give you the opportunity to find out more about us.
This will depend on obtaining full and correct information from you. We aim to complete applications within 25 working days from the day of your successful interview providing we have full engagement from you during the process.

Once you have submitted your application online, it is subject to screening. If your application is successful you will be invited for an interview. Following a successful interview NHS Professionals will complete several pre-employment checks including a DBS (Disclosure and Barring Service check), Occupational Health Clearance and professional reference checks. If these checks are satisfactorily completed, you will then attend a training day before undertaking work opportunities.

You can still apply to join NHS Professionals as there are a range of other certificates that we accept which align themselves to the 15 standards of the Care Certificate.

If you wish to discuss your qualifications further please contact a member of the recruitment team on 03332 407 5520.
NHS Professionals' experience requirements state that newly qualified nurses need to have completed their preceptorship or must be able to demonstrate at least 6 months experience as a nurse in the relevant clinical setting.

You can contact Learnspace Monday to Friday 09:00 – 17:00 on 0117 3256 500. Alternatively, you can send an email to the Learnspace team at LearnSpaceSupport@skillsforhealth.org.uk

Refresh your browser session to see if this updates the completion status. If refreshing your browser does not resolve the issue you can contact Learnspace Monday to Friday 09:00 – 17:00 on 0117 3256 500. Alternatively, you can send an email to the Learnspace team at LearnSpaceSupport@skillsforhealth.org.uk

Yes, on the basis that your visa is current and valid for work in the UK. For further information please consult the UKBA website.
You should receive your welcome pack within 5 working days of completing the recruitment process. If you have not received your welcome pack within 5 working days of completing the recruitment process please contact the Recruitment team on 03332 407 552.
Various roles require different levels of experience and/or qualifications. For more information regarding your role please call us to discuss your experience with our Recruitment team on 03332 407 552.
The day is made up of: document checking; a face-to-face interview; a manual observations demonstration for Care Support Workers only; a 45 minute multiple choice test (most clinical roles require this).

Some of our assessment centres also have Occupational Health Nurses present on the day. Interviews are held in various locations throughout the UK, both onsite at Trust locations and in meeting rooms at appropriate off site locations.

Once you have booked your interview slot, you will receive an e-mail confirming the date you have chosen, the venue location and what paperwork you will need to bring with you.
NHS Professionals does not cover all NHS Trusts. If your nearest trust is not showing, this simply means we are not in partnership with them as of yet and you can continue with your application selecting an alternative Trust that we are in partnership with.
Your dedicated Recruitment Assistant will inform you what mandatory training is required as it varies depending on the trust and role you have applied for. In most cases, our mandatory training will be delivered over a two to two and a half day face-to-face training session known as a Training. 

Any non- generic mandatory training will be run by our client NHS Trusts. 
We accept written professional references from either line manager or HR department however, if you are/were studying we will accept reference from your tutor or university/college admin department.

We are required to request references to cover last 3 years of employment/education and all employment gaps need to be explained. On some occasions we may request character references from a person of standing to cover gaps in employment.
Due to interview date availability you will only have one opportunity to change the date.

To reschedule your interview please call our recruitment team on 03332 407 552.
Your application could have been rejected for various reasons, including previous experience and skills, lack of relevant experience and qualifications (such as Care Certificate for CSWs) etc. If your application has been unsuccessful you are welcome to re-apply after 6 months.

 

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