NHSP Service Concerns

If you have concerns about the National Service Centre please ask to speak to the supervisor/team leader first. This person will try to resolve your concerns immediately. If the concern cannot be resolved to your satisfaction, then please ask to speak to the manager of the National Service Centre.

Alternatively, you can inform NHS Professionals by submitting a web based electronic feedback form.

If you have concerns about any other aspect of NHS Professionals services or staff, please raise these as soon as possible with the relevant supervisor or manager who will try to resolve the matter with you. If the matter is not resolved to your satisfaction please inform NHS Professionals by submitting a web based electronic feedback form.

NHS Professionals will accept a complaint about an aspect of service on a web based feedback form within six months. If a complaint is submitted after this time NHS Professionals may not be able to accept or investigate the complaint.

All forms received will be acknowledged electronically or in writing within two days of receipt and should be responded to by the appropriate NHS Professionals department within 25 working days.

To give your comments please complete our online feedback form.