Home COVID-19 Bank Members FAQ's

Bank Member & Locum Doctor FAQ's

PLEASE NOTE: This advice is updated routinely to reflect the evolving situation around COVID-19. Please visit the official NHS website here for the latest information.

It is important that you follow official advice around preventative measures such as handwashing and etiquette around coughing and tissue use. See the official advice here

In line with DHSC guidance, you can take special leave with pay for the recommended period of self-isolation or sickness with COVID-19. Your health and safety is our priority and this special pay provision is in place to ensure you are not financially disadvantaged during the COVID-19 pandemic.You will receive the normal shift payment for pre-booked shifts during any period of self-isolation or sickness with COVID-19. Please cancel out of the pre-booked shifts using the option "self-isolation" and then fill in our self isolation form hereThese shifts will be automatically released on your behalf.This method will create greater equity for all workers supporting Trusts at this critical time, regardless of contractual arrangements. 

 

You can check your previously booked shifts on My Bank 10 days after they were due to be worked, please do not call or email our service centre to follow up before the 10 days as we are currently experiencing very high call and email volumes and we may not be able to respond to you. We will do everything we can to process the shifts quicker than this however we have a significant number of self-isolation requests and queries to process.  If after 10 days you are unable to see these shifts please do contact us. Thank you for your patience and understanding.

 

For any another medical condition, NHS Professionals and Doctors Direct have a sick pay policy in place. Although there is no legal obligation to offer Statutory Sick Pay (SSP), it is usual that the equivalent of SSP is paid to our workers.

The safety of our bank members is always our priority and we work in partnership with our NHS Trust partners at all times to ensure this and maintain the highest standards of infection control. In relation to the current situation around COVID-19, if, as part of your shift, you are asked to work in an area where there are patients who have contracted the virus or are suspected to have done so, we will work with the Trust to ensure you have all the necessary PPE and Fit Testing as appropriate. If you are not asked to work in one of these affected areas as part of your shift, then PPE and Fit Testing will not be necessary.

Details on how to book a COVID-19 test can be found here - https://www.gov.uk/coronavirus 

Please visit the NHS website on coronavirus for all the details and symptoms here.
As NHS workers, we work as a team and refusal to care for the patient puts the team and the patients at risk. It is of course reasonable to express concern if you don’t feel confident and to ask questions to make sure that you do understand.  Undertaking work in the NHS does mean that these situations will occur, and staff are expected to provide care as usual. Trusts have plans in place to ensure that safety of staff is paramount in these situations. This includes training and protective equipment and clothing if necessary. This will differ from Trust to Trust so please speak to your local team for further information. You will not be asked to do anything that you don’t feel appropriately trained to undertake however, the Trust will ensure that you are well informed, suitably trained and have the correct equipment if necessary.
In this scenario, please immediately express your clinical concern regarding your PPE and ask questions to make sure that you understand the request.  After listening to the response, if you do not believe that the PPE provided to you aligns with Trust policy, please politely refuse, and inform NHS Professionals or Doctors Direct at the earliest opportunity through the pandemic planning email address: pandemicplanning@nhsprofessionals.nhs.uk.
  

With effect from Monday 20th April 2020, bank workers who are displaying symptoms consistent with COVID-19 can be tested to confirm whether they have the virus. 

In order to be booked for testing, the bank member must complete the self-isolation form on the NHSP website. - see below Once they have submitted this form, their details will be passed to the  NHSP central database for those requiring testing. All forms submitted prior to 3pm each day will receive a text message with a QR code for testing the following day.

 

*Please note: You may not receive a text message, if it is over 3 days from presenting symptoms or if tests are not available in your area.

Please note: If family members (in the same household) are displaying symptoms they can also be tested (over the age of 5).

In line with DHSC guidance, you can take special leave with pay for the recommended period of self-isolation or sickness with COVID-19. Your health and safety is our priority and this special pay provision is in place to ensure you are not financially disadvantaged during the COVID-19 pandemic.You will receive the normal shift payment for pre-booked shifts during any period of self-isolation or sickness with COVID-19. Please cancel out of the pre-booked shifts using the option "self-isolation" and then fill in our self isolation form by clicking the button below. These shifts will be automatically released on your behalf. This method will create greater equity for all workers supporting Trusts at this critical time, regardless of contractual arrangements. 


Self Isolation form


You can check your previously booked shifts on My Bank 10 days after they were due to be worked, please do not call or email our service centre to follow up before the 10 days as we are currently experiencing very high call and email volumes and we may not be able to respond to you. We will do everything we can to process the shifts quicker than this however we have a significant number of self-isolation requests and queries to process.  If after 10 days you are unable to see these shifts please do contact us. Thank you for your patience and understanding.
 

For any another medical condition, NHS Professionals and Doctors Direct have a sick pay policy in place. Although there is no legal obligation to offer Statutory Sick Pay (SSP), it is usual that the equivalent of SSP is paid to our workers. 

The health and social care systems and public health authorities in all parts of the UK have cascaded information widely to all health professionals on steps to take if they identify patients who may have COVID-19. Visit the official NHS website here.
Bank members and locum doctors can book holiday as usual, but we would always encourage our workers to try and support patients and staffing in their Trusts.
You only need to not attend work if you recognise the symptoms described and have been advised to self-isolate by the 111 online service, a medical professional or your Trust.  Please see question 3 for the NHSP process for self-isolation.

Our Trusts always welcome those wanting to book shifts and help support staffing and patient care. If you would like to help the NHS, especially during the pandemic, please register to join the NHS Bank here. If you already a bank member, simply log on to My:Bank to see what shifts are available.

It is important to remain calm and not make assumptions. This is the time of year where many people have cold-like symptoms which may not be related to the virus at all. In the first instance, please speak to your line manager, and, in the event that you have to leave work, please inform NHSP or Doctors Direct in the normal way.