Bank Member & Locum Doctor FAQ's

PLEASE NOTE: This advice is updated routinely to reflect the evolving situation around COVID-19. Please visit the official NHS website here for the latest information.What preventative measures should I take?

It is important that you follow official advice around preventative measures such as handwashing and etiquette around coughing and tissue use. See the official advice here

1. What is coronavirus and how do I know if I have it?

Please visit the NHS website on coronavirus for all the details and symptoms here.

 

2. In what circumstances should I not come to work?

You only need to not attend work if you recognise the symptoms described and have been advised to self-isolate by the 111 online service, a medical professional or your Trust.

 

3. Will NHSP and Doctors Direct workers be paid if they become ill with coronavirus?

In line with DHSC guidance, you can take special leave with pay for the recommended period of self-isolation or sickness with COVID-19. Your health and safety is our priority and this special pay provision is in place to ensure you are not financially disadvantaged during the COVID-19 pandemic. You will receive the normal shift payment for pre-booked shifts during any period of self-isolation or sickness with COVID-19. Please cancel out of the pre-booked shifts using the option "self-isolation" and then fill in our self isolation form hereThese shifts will be automatically released on your behalf.This method will create greater equity for all workers supporting Trusts at this critical time, regardless of contractual arrangements. 

To check these previously booked shifts, please log on to My Bank 24 hours after they were due to be worked. Can we please request, that unless it is urgent, you do not contact our Service Centre with this query; due to unprecedented high call volumes.

For any another medical condition, NHS Professionals and Doctors Direct have a sick pay policy in place. Although there is no legal obligation to offer Statutory Sick Pay (SSP), it is usual that the equivalent of SSP is paid to our workers. 

 

4. What measures are in place across the NHS to minimise the risk of this virus spreading?

The health and social care systems and public health authorities in all parts of the UK have cascaded information widely to all health professionals on steps to take if they identify patients who may have COVID-19. Visit the official NHS website here.

 

5. As NHSP bank members or Doctors Direct locums, will we be provided with Personal Protection Equipment (PPE) and Fit Testing as standard?

The safety of our bank members is always our priority and we work in partnership with our NHS Trust partners at all times to ensure this and maintain the highest standards of infection control. In relation to the current situation around COVID-19, if, as part of your shift, you are asked to work in an area where there are patients who have contracted the virus or are suspected to have done so, we will work with the Trust to ensure you have all the necessary PPE and Fit Testing as appropriate. If you are not asked to work in one of these affected areas as part of your shift, then PPE and Fit Testing will not be necessary.

 

6. Can I refuse to treat a patient who is suspected to or has a confirmed case of the virus where I have not been provided with Personal Protection Equipment (PPE) and Fit Tested in line with the NHS Trust Infection Control Policy?

In this scenario, please immediately express your clinical concern regarding your PPE and ask questions to make sure that you understand the request.  After listening to the response, if you do not believe that the PPE provided to you aligns with Trust policy, please politely refuse, and inform NHS Professionals or Doctors Direct at the earliest opportunity through the pandemic planning email address: pandemicplanning@nhsprofessionals.nhs.uk.

 

7. Can I refuse to treat a patient who is suspected to or has a confirmed case of the virus?

As NHS workers, we work as a team and refusal to care for the patient puts the team and the patients at risk. It is of course reasonable to express concern if you don’t feel confident and to ask questions to make sure that you do understand.  Undertaking work in the NHS does mean that these situations will occur, and staff are expected to provide care as usual. Trusts have plans in place to ensure that safety of staff is paramount in these situations. This includes training and protective equipment and clothing if necessary. This will differ from Trust to Trust so please speak to your local team for further information. You will not be asked to do anything that you don’t feel appropriately trained to undertake however, the Trust will ensure that you are well informed, suitably trained and have the correct equipment if necessary.

 

8. Am I able to take holiday as normal during this period?

Bank members and locum doctors can book holiday as usual, but we would always encourage our workers to try and support patients and staffing in their Trusts.

 

 

9. If I have recently travelled, what should I do?

Please visit the government website for official travel advice here.

 

10. What do I do if a family member has a suspected case of the virus?

It is important to remain calm and not make assumptions. This is the time of year where many people have cold-like symptoms which may not be related to the virus at all. In the first instance, please speak to your line manager, and, in the event that you have to leave work, please inform NHSP or Doctors Direct in the normal way.

 

11. What can I do if I wish to help my local Trust?

As a bank member, our Trusts always welcome those wanting to book shifts. If you would like to help the NHS, especially during this busy time, please log on to My:Bank to see what shifts are available. If you are not a NHSP Bank Member, please visit our Join:Bank page to register.

 

If you have any other questions around absence, sickness or pay in relation to COVID-19, please email pandemicplanning@nhsprofessionals.nhs.uk. Before you contact us please be note the following;

In line with DHSC guidance, you can take special leave with pay for the recommended period of self-isolation or sickness with COVID-19. Your health and safety is our priority and this special pay provision is in place to ensure you are not financially disadvantaged during the COVID-19 pandemic.You will receive the normal shift payment for pre-booked shifts during any period of self-isolation or sickness with COVID-19. Please cancel out of the pre-booked shifts using the option "self-isolation" and then fill in our self isolation form here. These shifts will be automatically released on your behalf. This method will create greater equity for all workers supporting Trusts at this critical time, regardless of contractual arrangements. 

To check these previously booked shifts, please log on to My Bank 24 hours after they were due to be worked. Can we please request, that unless it is urgent, you do not contact our Service Centre with this query; due to unprecedented high call volumes.

For any another medical condition, NHS Professionals and Doctors Direct have a sick pay policy in place. Although there is no legal obligation to offer Statutory Sick Pay (SSP), it is usual that the equivalent of SSP is paid to our workers.