Clinical Contact Caseworker

Join the Virtual Frontline as a Clinical Contact Caseworker

Thank you for your interest in NHS Test & Trace. Please note, we are currently not recruiting for the programme but ask that you check back on this page for any future updates.

Use your clinical skills and expertise in order to help support the NHS – and all from your own home. By working as a Clinical Contact Caseworker, you will be responsible for liaising over the phone with Covid-19 patients, understanding their situation and assisting in the tracing and tracking of anyone they have been in contact with. This crucial role has been developed as part of the Public Health England Contact Tracing Service programme and will allow you to further play your part in defeating the pandemic. This initiative is supported by Department of Health & Social CareNHS England & NHS Improvement and the Cabinet Office.

Please note: the skills and experience required for this position are for those who are currently registered with an appropriate health or science related professional body and are working, or have worked at a Band 6 level. However we would also welcome applications from clinicians above this band who want to play their part on the virtual frontline. You can find the full role Job Description and Person Specification here, which includes working hours, pay rate and working from home requirements. You must be able to commit to at least 12 hours a week for a minimum 12 week period. Please note we will be prioritising people who can commit to over 30 hours a week.

Key features and responsibilities of this role include:

  • Undertaking the initial interview of COVID-19 positive cases by phone
  • Conducting a public health risk assessment
  • Identifying contacts and providing public health advice (where appropriate)
  • Using your clinical knowledge to help escalate complex cases
  • Working within recognised procedures, scripts and structures, with support

Along with your public health experience, you will have the ability to work independently, problem solve, manage and prioritise your own workload and cope with competing demands.

As part of this role, you will be provided with appropriate training, onboarding and induction materials. Working as part of a wider team of experienced clinicians, you will be liaising with initial call handlers and escalating any in-depth queries to the Public Health England team.

This position also requires excellent communication skills, both verbal and written, including a good telephone manner and the ability to remain calm under pressure. Due to the homeworking and online nature of this role, you must be proficient in the use of Microsoft products, electronic systems and databases.

To find out more and register your interest in this position, please click through to our dedicated form, with Screening Questions, here.

You can also visit our Frequently Asked Questions page here for more information. 

If you have already filled in an application to become a Rapid Responder, you will not need to complete a full application again, but you do still need to complete the registration form by clicking the button below. 

We look forward to welcoming you to the Virtual Frontline.

Please note: when filling in the Registration of Interest form, if you do not see your relevant healthcare Regulator or Professional Body listed, please select "Other Healthcare Worker Registered with Professional Body"