The General Practice Bank

Healthcare Assistant


Role Summary:

  • To support the practice nursing team in the delivery of nursing services, working as part of the practice multidisciplinary team, delivering care within their scope of practice to the entitled patient population.
  • The healthcare assistant will deliver and assist clinical staff in the provision of treatment, preventative care, health promotion and patient education.


Primary Responsibilities:

  • Undertake new patient health checks
  • Support the practice nurse with health promotion programmes
  • Carry out baseline observations such as pulse oximetry, blood pressure, temperature, pulse rate, recording findings accurately
  • Facilitate routine and 24-hour BP monitoring, advising patients accordingly
  • Undertake wound care, dressings and other clinical tasks as required
  • Support the practice nurse with the management of chronic disease clinics
  • Carry out BMI checks as directed
  • Act as a chaperone as required
  • When trained, administer flu vaccinations
  • Ensure specimens are recorded and ready for onward transportation
  • Provide support during minor operations as required
  • Ensure all clinical rooms are adequately stocked and prepared for each session
  • Ensure fridges are cleaned routinely in accordance with extant guidance
  • Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the practice IPC policy
  • Deliver opportunistic health promotion where appropriate


Secondary Responsibilities:

  • When trained, undertake venepuncture
  • When trained, carry out ear irrigation under the supervision of the practice nurse
  • Carry out ECGs as requested
  • Participate in practice audit as directed by the adult lead
  • Participate in local initiatives to enhance service delivery and patient care
  • Support and participate in shared learning within the practice
  • Complete opening and closing procedures in accordance with the duty rota



Role Specification:




Healthcare qualification or equivalent level


Phlebotomy certification


Ear syringing certification





6 months’ relevant experience working in a primary care environment in the last 2 years


Experience of working with the general public


Experience of working in a healthcare setting


Clinical Knowledge & Skills



Immunisation (flu, B12, childhood, travel)


Treatment of small injuries




Wound Care / Removal of sutures & staples






New patient medicals including height, weight, BP, pulse


Chaperone procedure




Ability to record accurate clinical notes


General Skills



Excellent communication skills (written and oral)


Strong IT skills


Clear, polite telephone manner


Competent in the use of patient record management systems: EMIS / SystmOne


Effective time management (Planning & Organising)


Ability to work as a team member and autonomously


Good interpersonal skills


Ability to follow clinical policy and procedure


Competent in the use of Office and Outlook


Competent in Document Management systems: Docman


Competent in other portals: Open Exeter, Coordinate my Care


Personal Qualities



Polite and confident


Flexible and cooperative




High levels of integrity and loyalty


Sensitive and empathetic in distressing situations


Ability to work under pressure / in stressful situations


Effectively able to communicate and understand the needs of the patient


Commitment to ongoing professional development


Effectively utilises resources



This job description outlines the roles, duties, and responsibilities of the post. It is not intended to detail all specific tasks.