Service Downtime: Tuesday 3rd May

NHSP:Online is scheduled for planned downtime on Tuesday 3rd May at 22:00 to allow for the release of new features and bug fixes.

The system will be unavailable from 22:00 on Tuesday 3rd May until 04:00 on Wednesday 4th May.

The new features include: 


  • Improvements to the SNC / DNA process – entering the time and date of a shift refusal has become a mandatory requirement;
  • Addition of an NMC Revalidation Date to Bank worker profiles (where applicable);
  • Online access to NHSP payslips associated with a previous ESR number;
  • Improvements to back office functions. Please read the attached for full details of the release.
  • ​ 

 Useful information on claiming expenses

If you are authorised to claim expenses for the shift you work, you will need to submit an approved expenses form to payroll. Before you send it in, please make sure that the form is signed and dated by you and your Manager. The date on the form must be on or after the date of the last amount you have claimed. If the approver does not date the form or the date is earlier than the date of your latest claim, the form will be returned to you unpaid.
For example, if the last item on the form is for mileage on 25th June, you and the approver must sign and date the form on 25th June or later than this date but not more than 3 months after. If it is dated 23rd June the form would be rejected.
For more information, please contact our 24 hours service centre on 03332 407 552 or email
Click here>>  for a quick guide of viewing your notifications and timesheet queries (page 5).