The No. 1 for NHS flexible workers

NHS Professionals operates an online application process. Please visit the homepage of this website and use the profession selector and 'JOIN US NOW…' button to begin your online application.

NHS Professionals cannot accept C.V.'s for internal corporate vacancies. Please visit the NHS Jobs website (www.jobs.nhs.uk) to view our corporate vacancies (which can also be seen here).

All applications are subject to basic criteria. Following screening, applicants must satisfactorily complete all pre-employment checks and attend training. Any application that does not satisfy all parts of the recruitment process is deemed unsuccessful.

Yes, many nurses undertake additional work opportunities through NHS Professionals when substantively employed.

Not currently, this maybe an option in the future.

If you have an up-to-date Smart Card, you will not require another Occupational Health Clearance. If you do not have an up-to-date Smart Card, you will need to gain Occupational Health Clearance.

There is a save and return feature available for applicants, to allow unlimited time to complete the application form.

If you have attended an interview, you can check the status of your application by clicking here.

You will be required to enter your email address, date of birth and postcode in order to access your personal records.
If you have not yet attended an interview then you will receive regular updates informing you of your progress.

Visit the NHS Professionals website homepage and begin the application process by selecting 'JOIN US NOW...' which appears at the top right-hand corner of each web page. You will be asked to input your postcode, once you have done this a list of Trusts that NHS Professionals support in your local area will be displayed.

If you have not worked for NHSP for 6 months or if you joined NHSP after 21st June 2010 and have not worked for 6 months, your details will be archived. You will be required to re-apply to start working with NHS Professionals again.

Generally applicants are required to have at least 6 months experience within the last 2 years in the UK and at an NHS hospital.

Your application could have been rejected for various reasons, e.g. skills, lack of relevant experience etc. You are welcome to re-apply after 6 months.

They can attend the NHSP office of their local Trust to have this done by the Trust Liaison Coordinator, or in some circumstances they may ask their Ward Manager.

To join NHS Professionals, you must be fully qualified and generally have at least 6 months experience gained within the last 2 years in the UK and at an NHS hospital.

NHS Professionals' experience requirements state that newly qualified nurses need to have completed their preceptorship or must be able to demonstrate at least 6 months experience as a nurse in the relevant setting.

Yes, you will. Please apply online as a Bank Only worker and tick the option that you are not currently employed by a Trust. This will ensure that you are processed as a bank worker.

NHS Professionals provides high quality flexible staff to over 80 NHS Trusts across England. We are therefore continuously increasing our bank of flexible workers.

To view available shifts you will need access to NHSP Online which will only be granted once you have been recruited by NHSP. Please visit our website and use the 'JOIN US NOW…' section which appears on the top right-hand corner of every webpage. You will need to select your profession to retrieve the appropriate application form and details. One of the first sections of the application form will give you the opportunity to see which Trusts we serve locally to you.

NHS Professionals specialises in providing flexible workers to meet the varying needs of Trusts and therefore does not offer any permanent positions. As part of the flexible worker needs of Trusts, there are opportunities for long-term placements. Many NHS Professionals flexible workers go on to gain substantive employment within Trusts on the basis of the knowledge and experience they have gained through NHS Professionals.

If you have been recruited by NHS Professionals, you can view available shifts using NHS Professionals Online. For a full list of available flexible and corporate opportunities, please visit NHS Jobs at www.jobs.nhs.uk.

When accessing NHS Professionals Online (the online booking service), you can click on the link that says 'Change Trust' and select from a list of the Trusts that you are registered to work for.

If you wish to register for additional trust(s), please contact the National Service Centre to inform them on which additional Trust(s) you would like to view shifts and be contacted to work for. You will be asked for you userID and the Trust(s) that you currently work for to identify you.

No, you can only view one Trust at a time under 'View Requests'.

The range of shifts available varies between Trusts and individual wards on a daily basis. To view available shifts you will need access to NHS Professionals Online which will only be granted once you have been recruited by NHSP. You can use NHSP Online to keep your availability regularly updated. This will increase your chances of getting the first choice of any available shifts.

You will receive regular communication from our team informing you of any available shifts based on your individual requirements.

Visit the NHS Professionals website home page and begin the application process by selecting 'JOIN US NOW...' which appears at the top right-hand corner of each web page. You will be asked to input your postcode, once you have done this a list of Trusts that NHS Professionals support in your local area will be displayed.

NHS Professionals does not cover all NHS Trusts. If your nearest Trust is not showing, we do not recruit for them.

If you are a flexible worker who has undergone the full recruitment process, you are able to work at any Trust, providing the work offered is the same assignment code as the code you currently hold. If you are a Substantive worker, please visit the NHS Professionals website home page and begin the application process by selecting 'JOIN US NOW...' which appears at the top right-hand corner of each web page. Once you have successfully completed the recruitment process to become a Bank Worker you will be able to select the Trust/s that you wish to be considered.

NHS Professionals can provide you with the chance to take on a Long-Term Placement with a consistent shift pattern for a set period of time in a specific ward or area with one of our client trusts.

These placements can range from two weeks to nine months and will give you a unique opportunity to develop your skills in a specific area and the security of when and where you will be working for a fixed period of time.

If you would like to be considered for a long-term placement, please call our dedicated Long-Term Placement team today on 0845 302 7417.

You can use NHS Professionals Online to inform us of your preferences and to update those preferences. You tell us where and when you want to work. You are registered with NHS Professionals under a Registration Document and are therefore under no obligation to accept shifts that NHSP offer.

Please visit the Contact Us page on NHS Professionals' website for all available contact details.

The postal address for NHS Professionals Accounts Payable is:

NHS Professionals Ltd,
E01Payables 7095,
Phoenix House,
Topcliffe Lane,
Wakefield,
West Yorkshire 
WF3 1WE

As an NHS Professionals Flexible Worker you will be provided with two sets of NHS Professionals uniform. Upon successful completion of the recruitment process you will be sent a 'Welcome Pack' which contains a uniform order form. You must complete this form and either return it to the address stated at the bottom of the form or email it to uniform@nhsprofessionals.nhs.uk. It will take 5-7 working days for your uniform to be delivered.

Requests for replacement uniforms should be sent via email to fwupdates@nhsprofessionals.nhs.uk and must include details of your full name and return postal address.

If you are a substantive member of NHS Professionals, you do not require an NHS Professionals uniform and instead are permitted to wear your Trust uniform when working bank shifts.

Please post a passport compliant photograph of yourself accompanied by written verification of your identity supplied by your local NHSP Trust Liaison Coordinator, to:

NHS Professionals
3rd Floor
Edward Hyde Building
38 Clarendon Road
Watford
WD17 1HZ

Please ensure that you print your name clearly on the back of the photographs and include a cover note explaining your requirements.

It will take between 5-7 working days for your uniform to be delivered.

If you have not received your uniform and the 7 day lead time has passed, please email details of your enquiry to uniform@nhsprofessionals.nhs.uk, please include details of your full name and postal address in your email.

Please contact Boyd Cooper (the uniform supplier) on telephone number 01332 856951. You will need to quote reference 'NA8648' and provide your staff bank ID in order for Boyd Cooper to exchange your uniform. 

Changes of name must be submitted in writing to the address below. We do not accept emails or faxes regarding this type of change to personal your details.

NHS Professionals
Payroll
P.O. Box 541
Wakefield
WF1 9DW

Changes of address must be submitted in writing to the address below. We do not accept emails or faxes regarding this type of change to your personal details.

NHS Professionals
Payroll
P.O. Box 541
Wakefield
WF1 9DW

Please update your personal details by logging into NHSP Online. If you are unable to do this, please contact the National Service Centre to inform them of your change of email address. You can find the appropriate National Service Centre telephone number by visiting the 'Contact Us' page on NHS Professionals' website. If you are a nurse, you will find the appropriate number by Trust name under the 'Clinical Flexible Workers' section.

Please update your personal details by logging into NHSP Online. If you are unable to do this, please contact NHSP's National Service Centre to inform them of your change of telephone number. You can find the appropriate National Service Centre telephone number by visiting the 'Contact Us' page on NHS Professionals' website. If you are a nurse, you will find the appropriate number by Trust name under the 'Clinical Flexible Workers' section.

Changes to your banking details must be submitted in writing to the address below. We do not accept emails or faxes regarding this type of change to personal your details.

NHS Professionals
Payroll
P.O. Box 541
Wakefield
WF1 9DW

You can use NHS Professionals Online to keep your availability regularly updated. This will increase your chances of getting the first choice of any available shifts.

If you need to cancel a shift then please let us know as soon as possible. You can do this using NHS Professionals Online (the online booking system) or by contacting the National Service Centre.

Outside normal working hours you must contact the Trust where you are booked to work and also inform the relevant NHS Professionals team of your cancellation as soon as possible.

If you are unable to undertake assignments due to sickness you are required to advise the National Service Centre. The telephone number for the team you need to speak to will appear against the Trust name for which your assignment is due. See the 'Contact Us' page on NHS Professionals' website.

Please contact your local Trust Liasion Coordinator (TLC), who will arrange for your information to be updated.

Please contact the National Service Centre and provide them with the new reference details. Go to the 'Contact Us' page on NHSP's website.

Yes. Please contact the National Service Centre and have your new reference details to hand, so the team can update the information for you.

PIN numbers are automatically updated by NHSP.

In order for the modules to launch correctly, you will need to make sure you have the latest Flash Player 8, this can be found on the Adobe website.

All bank only flexible workers are eligible to access the NHS Professionals Managed Learning Environment (MLE) which hosts the majority of the available online training courses.

The Learning & Development web pages provide further access guidance and a link to the MLE.

Training venues are spread nationwide to cover the geographical areas serviced by NHS Trusts in partnership with NHS Professionals.

No, if you feel that you require a training refresher or you believe that your training date has lapsed you should contact the Service Centre at your earliest convenience and we will be happy to book you on the next available course.

Generic Mandatory Training is provided in two ways; attendance on a half-day practical assessment session and through user completion of interactive online training modules (eLearning courses).

Any other non-generic Mandatory Training will be run by our client NHS Trusts and places will be made available for NHS Professionals flexible workers to access these.

Certificates are available through the MLE; they can be viewed  and printed from the ‘My Progress’ section. If you experience any issues accessing your certificate please email mlesupport@nhsprofessionals.nhs.uk.

All necessary training requirements will be confirmed during your interview. Following a successful interview you will be notified via email what training you are required to complete. Full instructions on how to complete the online training and book any relevant practical training will be provided.

MLE is the Managed Learning Environment where applicants and existing Flexible Workers can access NHS Professionals' Online Training modules.

In order for the modules to launch correctly, you will need to make sure that you have the latest Flash Player (currently version 10, however the MLE can support versions 8, 9 and 10), this can be found on the Adobe website.

The MLE is not compatible with Internet Browser Internet Explorer 6 which can cause the courseware not to launch correctly. We advise you use Internet Explorer 7 to complete the online training.

The MLE is not compatible with Fire Fox version 3 Internet Browser. We advise using Internet Explorer 7 as your browser when completing online training

This can be accessed under the title heading of “My Progress” within the MLE.

Once you have successfully completed a module through the MLE your score will be 100%. If you are unsure please contact mlesupport@nhsprofessionals.nhs.uk with details of your query.

The tutorials can be found under the “User Guide” within the MLE.

If you are applying to join NHS Professionals you will be contacted by email by the Recruitment team regarding your mandatory training. The email will be sent to the address you supplied when you originally submitted your application (providing you have not informed us of any changes to your contact details).

You will be issued with a username and password to access our Web-based Managed Learning Environment (MLE) so that you can complete a suite of online training modules and self-book a practical tutor-led training session (if applicable to your application). The Recruitment team will contact you directly either by telephone or email if you have any additional mandatory training requirements.

If you are currently engaged with NHS Professionals as a flexible worker, please contact the Service Centre using your Trust specific contact number which can be found in the 'Contact Us' section of the website.

The following online training modules are currently available:

• Drug Administration
• Nutrition
• Vital Signs
• Pressure Area Care
• Smoking Cessation
• Ward Management
• Blood Transfusion
• Continence
• Medical Devices
• Blood Glucose Monitoring
• Fire Safety
• Patient Handling
• Basic Life Support
• Infection Control
• Data Protection Act 1998
• Safeguarding Vulnerable Adults
• Safeguarding Children

Most of these courses can be accessed through the MLE. If you wish to undertake any of these courses and they are not already available from your MLE user account, please email pmtraining@nhsprofessionals.nhs.uk with your full name and details of the course that you are interested in.

Once you have launched the module you need to click the forward button to ensure that you complete the module correctly.

If you cannot see any of the navigation buttons at the bottom right of your screen you may need to adjust the screen resolution. If your screen resolution is set to 800x600, it is extremely likely that you will be unable to see the course navigation buttons.

The optimum resolution for viewing the online courses is 102x768; to change your screen resolution, you will need to change your settings within your display properties.

Once you have launched the module you need to click the forward button to ensure that you complete the module correctly, it is advisable not to click the back button; this may effect your scoring.

The quiz is in place to measure how much you have learned. There is no requirement to complete this grid from top to bottom; you will pass the course providing you answer all questions correctly.

Please send your request for a reference for a flexible worker to:

fwupdates@nhsprofessionals.nhs.uk

Flexible workers wishing to obtain their P45 must first resign in writing to:

Data Maintenance Team
NHS Professionals
Data Maintenance Team
NHS Professionals
PO Box 2243
Watford
WD18 1GN
The P45 will then be issued shortly after this time.

Please visit NHSP Online and click on the 'Forgot your password?' link.

Please contact NHS Professionals via the e-mail address webadmin@nhsprofessionals.nhs.uk stating your requirements, name, contact details and the agency you work for.

You must first complete NHS Professionals application and recruitment process. If you are successfully recruited, you will be given access to NHS Professionals Online. Provided you have already been successfully recruited by NHSP, you can request a username and password by emailing details of your request and your identification to web.support@nhsprofessionals.nhs.uk.

This is because on average over the last 17 weeks you have worked more than 48 hours per week.

If you wish to opt-out of the Working Time Directive, thus enabling you to work more than 48 hours a week on a regular basis, you will need to sign a Working Time Directive Waiver and return it to NHSP's Data Maintenance Team.

Please click here to access the form.

The form will then need to be printed-out, signed and either faxed or posted as follows:

Fax No: 0845 456 3647

Data Maintenance Team,
NHS Professionals,
PO Box 2243,
Watford,
WD18 1GN

Please note that you cannot send this form by email as a written signature is required.

If you have not worked a shift through NHS Professionals within a 6 month period, your details will be deactivated on our shift booking system.

You will need to re-apply to undertake any further shifts though NHS Professionals. Please visit our website homepage and use the 'JOIN US NOW…' section which also appears on the top right-hand corner of every webpage. You will need to select your profession to bring up the appropriate application form and details.

Please e-mail web.support@nhsprofessionals.nhs.uk

The documents can be printed via the hyperlink in your email however if you are experiencing difficulties then please let us know and we can send you these documents as attachments to your email address. Please contact us by email at SubstantiveRecruitment@nhsprofessionals.nhs.uk.

There are two ways to reset your password online: Follow the 'Forgot your password?' link on the login page and follow the instructions. Alternatively, you can change your password once you are logged into NHS Professionals Online (the booking system).

You can obtain this information via NHS Professionals Online (the booking system). You will need your Web login to do so. If you have not yet been setup with login details, please contact the National Service Centre for further assistance. Please see the 'Contact Us' page for all available contact details.

Please contact the Ward/Dept. Manager of Trust Liason Coordinator for the area that you worked for help with this enquiry.

Please contact the National Service Centre team that is designated to the Trust that you have worked for. Please see the 'Contact Us' page for all available contact details.

NHS Professionals pays at Agenda for Change pay structures for the assignment undertaken, based on the assignment codes.

Agenda for Change rules relating to unsocial hours and High Area Cost Supplements are applied to these rates.

Local Recruitment and Retention Premiums (RRPs) are applied, at the discretion of Trusts. Any RRP applied will amend the spot rate, and will be taken from the national Agenda for Change pay bands.

In additional to national spot rates, NHS Professionals also pays some Flexible Workers personalised rates of pay. These are based on local Trust rates of pay, and are applicable only to Flexible Workers who were on a local personalised contract, and therefore had a choice about whether or not to accept NHS Professionals' Agenda for Change spot rates. It is expected that the payment of personalised rates of pay will be phased out.

There is a small group of Flexible Workers who are paid personalised rates of pay for assignments undertaken, rather than the national minimum spot rates. This is because they have a local personalised contract and therefore have the choice about whether they wish to accept NHS Professionals minimum spot rates.

Unsocial hours payments are made when a Flexible Worker undertakes an assignment as follows:

Night and Saturday rate: Any time worked before 6 a.m. and after 8 p.m. Monday to Friday, and any time on Saturday. For bands 1-4 a premium of 33.33% of the basic hourly rate will be applied. For all other bands a 30% premium of the basic hourly rate will be applied.

Sunday and Bank Holiday rate: Any time worked on a Sunday or Bank Holiday. For bands 1-4 a premium of 66.67% of the basic hourly rate will be applied. For all other bands a 60% premium of the basic hourly rate will be applied.

If your timesheet is correctly completed and received by midnight/12 a.m. on Wednesday, payment will be credited to your bank account on Friday of the following week.

All timesheets must be submitted via NHSP Online.

The use of eTimesheets means that you can view the status of your timesheet online. The status will reflect any stage of the timesheet progress, including when it has been paid. If you have released your timesheet by midnight/00:00 hours on Wednesday then your timesheet will be paid by the following Friday.

Your timesheet will be visable on NHSP:Online (The online booking system) and will show as 'Paid'.

Each Friday, you will also be able to access your payslips via NHSP:Online. Click here for a two page guide on how to use the e-Payslip feature.

The Working Time Regulations 1998 require that flexible workers should book holiday and be paid for this once they have taken it. 

From 1st January 2011, NHS Professionals will be operating a claim-based system which will allow you to book holiday and be paid for it.

The new system will pay flexible workers to take time away from the workplace and so will ensure, as far as NHS Professionals is able to do so, that the flexible worker takes proper rest periods as holiday. 

Please telephone the National Service Centre team designated to the Trust you work at. The relevant telephone number can be found on the 'Contact Us' page.

If your timesheet was received after the deadline then payment will be made the following week and your e-Payslip will become visable on the friday, when you receive payment.

If you are unable to undertake assignments due to sickness, in-line with your Contract of Engagement you may be entitled to Statutory Sick Pay (SSP) based on the hours worked and your average earnings over the last eight weeks according to SSP regulations as amended from time to time.

If you are unable to undertake assignments due to maternity leave, in-line with your Contract of Engagement you may be entitled to Statutory Maternity Pay (SMP) based on the hours worked and your average earnings according to SMP regulations as amended from time to time. This is currently based on your average earnings over an eight week period at the eleventh week prior to your expected date of confinement.

Please telephone the National Service Centre team who support the Trust you have worked for. This telephone number can be found on the 'Contact Us' page of the NHS Professionals website.

The rate of pay is determined at the point of booking. If this is incorrect, you will need to ask the Trust manager who booked the shift to contact the NHS Professionals Payroll department to authorise the change.

Normally deadlines and/or pay days are changed to take account of holidays.

Any revised details will be emailed to you at least one week prior to any changes to deadlines and/or pay days. Your NHS Professionals' on site coordinator will also be able to answer queries you have pertaining to any such changes.

If you are unable to undertake assignments due to paternity leave, in-line with your Contract of Engagement you may be entitled to Statutory Paternity Pay (SPP) based on the hours worked and your average earnings over the last eight weeks according to SPP regulations as amended from time to time. The Payroll department will need to see a copy of the Form MatB1, which shows the expected date of confinement.

You will need to contact both the Payroll department with regard to your entitlements and the National Service Centre to cancel your availability. Please visit the 'Contact Us' page for all available contact details.

All Flexible Worker requests for Statutory Sick Pay must be made in writing to:

Data Maintenance Team,
NHS Professionals
PO Box 2243
Watford
WD18 1GN

All requests for Statutory Sick Pay must include a self, or medical certificate, and a covering letter clearly stating name of Flexible Worker, and confirming start date of sickness and if applicable last date of sickness.

No, paper timesheets are no longer accepted. Please make use of the eTimesheets by logging in to your flexible worker profile online.

Please contact the ward for further assistance. If they are unable to assist you, please contact the National Service Centre.

Please contact the ward for further assistance. If they are unable to assist you, please contact the National Service Centre.

We recommend that you arrange for the Trust authoriser to authorise your hours immediately after each shift has been worked.

Please telephone the National Service Centre team that is designated to the Trust you work at. The relevant telephone number can be found on the 'Contact Us' page.

The call handler will check your timesheet against your payslip. Should this result in an underpayment you will receive an adjustment in the following week.

Weekly

NHS Professionals operates on a paperless timesheet basis only.

eTimesheets can be found on NHS Professionals Online (the booking system). If your eTimesheets are not visible via your login, please contact the National Service Centre (all contact details are provided on the 'Contact Us' page).

Your continuous employment with NHS Professionals starts at the beginning of each assignment and ends on the completion of each continuous assignment. Any gap of one week or more between assignments does not count for the purpose of continuous employment as provided for under the Employment Rights Act 1996 as amended from time to time. It is always up to an employing Trust to decide if NHS Professionals is counted as continuous NHS service.

NHSP Limited has been granted a closed direction order and is able to offer the NHS Pension to eligible members. Please click here for more information about NHS Pensions. 

Alternatively NHSP Stakeholder pension plan is an opt-in scheme available to you.

For more information please click here.

You will need to follow the following procedure:

1. The annual leave form is available on the NHS Professionals website - under your NHSP:Online link.
2. Complete the form and submit to NHS Professionals not less than 2 weeks before your requested leave.
3. The annual leave request will then be processed. We will usually defer any holiday which has not been accrued (so flexible workers will be able to take any holiday they like but we will only pay in respect of holiday that has accrued).  
4. The shift/s will be authorised on the annual leave date, these hours will be automatically released for payment.
5. Payment will occur through standard payroll timeframes and the detail appears on the standard payslip.

You must make a request using the NHS Professionals holiday request procedure in order to take paid holiday. If you do not make a request, you will lose your entitlement to paid holiday at the end of the holiday year. We will allow carry over of up to 5 days annual leave to the next annual leave year. (See "Can I carry over any of my holiday from one year to the next?" above).

In order to make it easier for you, if you have an online NHSP account you will see an automated message when you log on to book holiday. This will show you how much leave you have accrued and what rate of pay you will receive if you book and take your holiday.

1. The annual leave hours calculation will be based on the hours you actually work and are paid for during this leave year. For example, there is no entitlement for annual leave to accumulate during unpaid meal breaks or shifts booked that are not authorised and released. Any shift not released within 12 weeks of the shift date will not be accrued for the purpose of annual leave. It is important to release timesheets weekly to ensure accurate calculations of accrued leave are maintained.
2. The maximum hours accrued in any individual week will be capped at 4.5 hours. This equates to 28 days per year, or 210 hours per annum (28 days x 7.5 hours).
3. Annual leave hours will only usually be authorised for periods where you would be able to be offered work - that is fully compliant with Right to work status (where applicable), Professional Registration (where applicable), Training, CRB and OH for full members and Right to work documents and trust sign off for Trust employees.
4. If any of the issues outlined in 3 above apply and you remain noncompliant through any extended period, subject to, and in accordance with, NHS Professionals policies, your registration will be terminated and any accrued A/L entitlement owing at that time paid out in final monies. 

We advise that your holiday entitlement for 2011 should be taken in the same calendar year as when it was accrued. However if circumstances prevent you from doing so, a maximum of 5 days can be carried over. All carried over holiday entitlement must be requested before 29/02/2012 and must be taken before 31/03/2012.

We advise that your holiday entitlement for 2011 should be taken in the same calendar year as when it was accrued. However if circumstances prevent you from doing so, a maximum of 5 days can be carried over. All carried over holiday entitlement must be requested before 29/02/2012 and must be taken before 31/03/2012.

You will not lose any holiday pay entitlement accrued in 2011. From 01/01/12 you are able to request and take your holiday entitlement carried over from 2011, even if your hours accrued are less than 7.5 hours.

All holiday entitlement that must be taken before 28/02/12. If you request a holiday shift you can not work on the same day.

This will depend on obtaining full and correct information from you. We aim to turn around applications within 25 working days from obtaining a fully completed application pack.

Once you have submitted your application online, it is subject to screening. If your application is successful you will be invited for an interview. Following a successful interview NHS Professionals will complete several pre-employment checks including a CRB check, Occupational Health Clearance and professional reference checks. If these checks are satisfactorily completed, you will then attend a training day before undertaking work opportunities. The full recruitment process for Bank Only applications takes approximately 6 - 8 weeks.

If you are applying to work as a Bank Only Flexible Worker, you will require an interview. If you are applying to work as a Substantive Flexible Worker, you will not require an interview.

Your application will be in the screening process. If your application has been successfully screened, you will be invited for an interview. If you have not heard from NHS Professionals within 4 weeks of submitting your application, your application has been unsuccessful.

Once you have submitted your application online, it is subject to screening. If your application is successful you will be invited for an interview. Following a successful interview NHS Professionals will complete several pre-employment checks including a CRB check, Occupational Health Clearance and professional reference checks. If these checks are satisfactorily completed, you will then attend a training day before undertaking work opportunities.

The recruitment process for Bank Only applications takes approximately 6-8 weeks. This is due to the volume of applications that we receive and the length of time it takes to complete the required pre-employment checks.

If an applicant is successful at interview, NHS Professionals will complete several pre-employment checks including a CRB check, Occupational Health Clearance and professional reference checks. If these checks are satisfactorily completed, you will then attend a training day before being ready to work. This process can take 4-6 weeks.

Please note that CRB checks can take 6 to 8 weeks to be cleared.

To check your CRB status online you will need your CRB form reference number  (F00…) and DOB. To obtain the reference number you can either call NHS Professionals on your normal contact number or call the Criminal Record Bureau direct on 0870 909 0844, stating the personal details required.

To track online follow the link: https://secure.crbonline.gov.uk/enquiry then type in your F00 ref number and date of birth and click search. This will show your CRB status.

You are only allowed to cancel and reschedule your interview once. You must have a valid reason for doing so.

Call 0845 450 4653 to cancel and reschedule your interview Monday-Friday between 9 a.m. and 5 p.m.

If you have been successfully shortlisted, you will receive confirmation. If you have not receive any confirmation within 28 days, your application has been unsuccessful.

Substantive Online : Once we get the documents back from your meeting with your line manager, they are processed within 48 hours.

Bank Applications are processed within 8-12 weeks on average and this is mostly due to the requirement for a CRB clearance.

You should receive your welcome pack within 10 days of completing the application process.

We only accept professional references from your most recent and current employer and they must be from a Supervisor or Manager. If you are currently studying, we will accept one reference from your Tutor.

NHS Professionals complies with the requirements outlined in the Prevention of Illegal Working, Immigration, Asylum and Nationality Act 2006.

For further information please consult the UKBA website - http://www.ukba.homeoffice.gov.uk/

Interviews are held in various locations throughout the UK, predominantly within NHS Trusts in partnership with NHS Professionals. Applicants are advised of venue details through the interview scheduling process.

Please call the National Service Centre on any of the 'Contact Us' telephone numbers provided under the 'Clinical Flexible Workers' section of our 'Contact Us' Web page.

It takes an average of 5 working days for new applicants to receive feedback following receipt of Occupational Health check information. The feedback will inform you of next steps specific to you.

You need to provide at least 2 referees if you are a training grade and 3 referees if you are a career grade (e.g. Consultant or Associate Specialist). Without these references you will not be approved to work for NHS Professionals.

Your referees should be supervisors (Consultants) you have worked with within the last 12 months. If you are a career grade one of these referees needs to be the Medical Director from the Trust you have most recently worked for.

You will have an interview/document check with a Nurse then, you will sit a Knowledge Based Assessment, depending on the role you are applying for and your previous experience. Some of our assessment centres also have Occupational Health Nurses present on the day.

You will need to allow up to three hours for the KBA day.

Yes, you will receive the interview details via email to the email address you have provided us with.

If you have not been contacted by NHSP within 28 days of submitting your application, unfortunately, your application has been unsuccessful.

A TLC is an NHS Professionals Trust Liaison Coordinator providing on-site support to the NHS Trusts that NHSP serves.

Please contact the National Service Centre team designated to the Trust where you work to obtain contact details for the appropriate TLC.

A Substantive flexible worker (Multi-Post Holder) holds a contracted post with one of our partner NHS Trusts and works extra shifts with NHS Professionals within that Trust only.

A Bank Only flexible worker does not hold a contracted post and only works shifts with NHS Professionals.

Bank Only Flexible Workers - Do not hold a contracted post within one of our Partner NHS Trusts and only work shifts with NHS Professionals.

Substantive Flexible Workers - Hold a contracted post with one of our Partner NHS Trusts and work extra shifts with NHS Professionals within that Trust only.

Yes, we will always contact you to discuss suitable shifts and you are under no obligation to accept.

When you arrive for your first shift, you should report to the ward or unit manager who will ensure that you are familiar with the ward/unit and any information you may need to know.

If appropriate you must wear your NHS Professionals uniform to all shifts, ensuring that you also adhere to the local Trust’s uniform policy. At all times you must display your NHS Professionals identity badge.

Under the Contract of Engagement, you are employed for the duration of an assignment or series of assignments offered to you by NHS Professionals and accepted by you. An ‘assignment’ means the individual shift or series of shifts during which you are engaged by NHS Professionals on behalf of a Trust to undertake work. Each assignment is a self-contained offer of work, and once the assignment ends you are not obliged to undertake any further assignments, nor is NHS Professionals obliged to offer you any. On completion of any assignment you are no longer an employee of NHS Professionals.

As a Flexible Worker, you have no normal working hours. Under your Contract of Engagement you are registered to undertake short-term shifts for NHS Trusts or other NHS employers, as and when necessary; there is no obligation from you to undertake assignments, nor is NHS Professionals obliged to offer assignments to you.

It is NHS Professionals' duty to monitor your working hours including hours that you work for an employer other than NHS Professionals and in any other employment that you may hold with any Trust. It is therefore essential that you inform NHS Professionals of any other work that you carry-out, or any subsequent change.

If you consider that you do, or may, work more 48 hours per week in whatever employment or engagements for any employer you have spread over any 17 week period, you are required to notify NHS Professionals of this fact immediately. You will then be asked to consider entering into a binding agreement (opt-out) consenting to hours in excess of 48 per week in accordance with the Working Time Regulations 1998.

You have an individual responsibility for the number of hours worked and for ensuring that you do not work additional hours which would prevent you from delivering a safe level of patient care. NHS Professionals has the right to stop you working excessive hours if it is felt that this will prevent you from doing so.

No, as a Flexible Worker you are not entitled to compassionate leave. You are registered with NHS Professionals under a Contract of Engagement and there is no obligation for you to accept shifts. You tell us where and when you want to work.

Under the Contract of Engagement, you are employed for the duration of an assignment or series of assignments offered to you by NHS Professionals and accepted by you. An ‘assignment’ means the individual shift or series of shifts during which you are engaged by NHS Professionals on behalf of a Trust to undertake work. Each assignment is a self-contained offer of work, and once the assignment ends you are not obliged to undertake any further assignments, nor is NHS Professionals obliged to offer you any. On completion of any assignment you are no longer an employee of NHS Professionals.

Assignment codes are used to describe the type of assignment undertaken by a Flexible Worker. They consist of the ‘assignment type’ and the ‘area of work’.

‘Assignment types’ are based on the national role profiles that emerged from the implementation of Agenda for Change in NHS Trusts.

‘Areas of work’ specify the area of work or speciality. In addition to codes for areas of speciality there are also three general codes which are used if the manager booking the assignment does not require someone with particular expertise or experience in an acute, community or mental health setting.

The ‘assignment type’ and ‘area of work’ are combined to produce a very simple code.

For example, when a manager wants a registered nurse but does not require them to have experience or expertise in any particular area they will ask for the following:

Acute: Registered Nurse (RN), General (00) = RN00
Community: Registered Nurse (RN), General (102) = RN102
Mental Health: Registered Nurse (RN), General (03) = RN03

If there is a need for particular skills or experience the appropriate area of work code is used:

Acute: Registered Nurse (RN), with A&E experience (04) = RN04
Community: Registered Nurse (RN), in the child health service (100) = RN100
Mental Health: Registered Nurse (RN), with forensic experience (76) = RN76

Unless you have signed a Working Time Directive opt-out form:

• If you hold a full-time substantive post with a Trust or other NHS Employer, you may only work an additional 10 hours per week, averaged over a 17 week reference period. Where you work in a ward/department for equal to or more than 12 hour shifts, only one additional shift may be worked per week, and this will be limited to 10 hours in length.
• If you hold a part-time post with a Trust or other NHS Employer, you may only work a maximum of 48 hours per week, averaged over a 17 week period, including normal working hours under such part-time employment.

You have an individual responsibility for the number of hours worked and for ensuring that you do not work additional hours which would prevent you from delivering a safe level of patient care. NHS Professionals has the right to stop you working excessive hours if it is felt that this will prevent you from doing so.

Shifts can be cancelled online up to 24 hours before the shift is due to start. If you need to cancel within the 24 hours leading up to your shift start time, please call the National Service Centre to cancel your shift.

If you have not worked for NHSP for 6 months or if you joined NHSP after 21 June 2010 and have not worked for 6 months, your details will be archived. You will be required to re-apply to start working with NHS Professionals again.

A Flexible Worker would only be suspended pending an investigation into allegations if the full disciplinary procedure is being applied, and will only take place in the following circumstances:

• The individual’s presence at work could present a real danger to patients or colleagues and there is no other practical way of removing the risk.
• The individual’s continued presence at work might hamper the investigation (e.g. to protect the Flexible Worker’s or other’s interests where there are issues of intimidation or influencing of them or witnesses).
• The allegations potentially constitute gross misconduct, and could therefore potentially lead to the termination of their assignment and Contract of Engagement.

Suspension is not used lightly, and alternatives to suspension are considered in all cases, including placing restrictions on the individual’s practice, such as stopping them from administering drugs, stopping them from performing certain clinical procedures, stopping them from working with certain groups of patients or in particular areas.

If a shift that you have been assigned to work is cancelled within four hours of the shift start-time and you arrived at the work place, you are entitled to a two hour cancellation fee.

Yes, in most circumstances. Please refer to your Code of Conduct.